Hotel overview

Location

Playa Paraiso
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 1980

Wish you were here?

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The municipal government of Cancun and Cozumel has imposed a new environmental sanitation fee which will be collected by hotels. All guests will pay a fee between $26 and $30 Mexican pesos (approx. $1.20 - $2.00 USD) per room, per night. This mandatory fee will be collected by the hotel at check-in or check-out and is subject to change without prior notice.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.



Stay Requirements

Minimum night stay restrictions may apply.

Applies: Sunday - Saturday(7/6/2016 - 12/31/2050)
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 6476 reviews
  • 1.0 star tripadvisor rating
    Do not stay here!

    As returning customers we were excited to stay somewhere familiar and scheduled our trip months in advance. Two weeks prior to our stay they canceled our reservation and left us to scramble to find a different place to stay. However, the hotel is still booking the week we planned. They are going to give our room to someone else! They have just doubled the price and gouged everyone that didn’t plan ahead. We have our flights, our shuttle, our dive (scuba and snorkel) excursions paid for. We paid for our room to stay with them. Then this hotel chain kicked us out on our ear because they don’t want to honor their agreement! Dishonest business practices and failure to keep an agreement is not a company I want to ever do business with again! I would avoid staying with this hotel and find a different company to do business with! We are!

    Aug 10, 2020
  • 5.0 star tripadvisor rating
    Anniversary greatwawy

    From the location to the staff.... excellent and attentive to our needs. The all inclusive was ok. But the variety of on site alternative restaurants was superb. From coffee bar to ice cream shop. Pool bars for little and us bigger kids. Rooms were well maintained and the small issue we had was addressed quickly.

    Jun 02, 2020
  • 1.0 star tripadvisor rating
    Worst experience

    We were not able to relax at this resort because people were constantly trying to sell timeshares or other things to us. They pools closed at 8pm every night and the food was not good. Additional, the resort is location is not ideal or in the prettiest part of the island.

    Mar 28, 2020
  • 1.0 star tripadvisor rating
    Family vacay that was awful

    This is the WORST vacation I have ever had. From start to finish. Check in was so bad, beds are hard, buffet is horrific, never enough snorkeling gear, not enough beach chairs, bars run out of everything. How can a carribean resort have no pineapple juice? I booked 4 rooms, they gave me 2. Took 4 days to finally get a 3rd room so my 66 yr old mother in law didnt have to sleep on a miniature couch. Just awful place.

    Mar 23, 2020
  • 4.0 star tripadvisor rating
    Cozumel 2020 Scuba Trip

    This is the second time staying here. The view was great, staff is always friendly and helpful. We Scuba dive with Cozumel Marine World which is just across the street , so the location is great. Would definitely stay here again !

    Mar 22, 2020