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Hotel overview

Location

Playa Paraiso
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 1980

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $32.57 Mexican Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 8609 reviews
  • 2.0 star tripadvisor rating
    Terrible food

    The food was terrible in this hotel for the last couple of years that I have been there. Not only is it tasteless, but it also made us sick.

    Jun 17, 2024
  • 1.0 star tripadvisor rating
    Avoid this resort!

    Worst hotel room and resort I have stayed at in Mexico. I travel to Cozumel once a year and wanted to try a resort by the cruise terminals for location to shopping. The laundry list of issues is too lengthy to go into, so I will just say that this is a 2-3 star hotel, at best. I wish I could give a 0 for the rooms. The issues are endless and I will never return to this resort again. Please, don't waste your money!

    Jun 17, 2024
  • 1.0 star tripadvisor rating
    Worst hotel we’ve stayed at

    This was by far the worst resort we’ve stayed at in Mexico. We’re frequent all-inclusive resort travelers and this place was awful. The food was mediocre at best with one dinner giving the entire family food poisoning. The drinks are served in plastic cups that are immediately re-used for other guests after a quick dunk in an unsanitary water/alcohol solution (not wiped so lipstick from prior guests still on rims). The pools are dirty with hair and debris floating all around so not sure they are routinely using the filter system. We had 4 rooms total and not one of them could get the air conditioning to a comfortable temperature due to them being regulated by the resort. The staff clearly doesn’t get tipped often as there is no above and beyond customer service from anyone, just polite and courteous. One of the elevators was broken the entire week we were there and check in was an awful experience as well. If you’re an RCI traveler this place is not for you. The resort didn’t have all 4 of our rooms as already prepaid for all inclusive so we spent over an hour battling it out with the staff, calling RCI and escalating to management to even get checked into our rooms. It was by far the absolute WORST resort we’ve ever stayed at.

    Jun 16, 2024
  • 3.0 star tripadvisor rating
    Honest Review

    This is not a five star resort! The staff doesn’t seem to really care about customer service, not like the many other resorts we have stayed at in Mexico. We were expecting a 1br suite, but we were advised there are no suites & no upgrades. When we let them know that we’re celebrating our anniversary, they could care less. Our assigned personal butler David was a joke! All he wanted to do was sell us a timeshare. He did not offer to show us around, help with dinner reservations or excursions. Once we told him no, we never heard or saw of him again. The sidewalks are uneven and dangerous, no heels ladies. The room was ok, the bathroom was dark, and the ceiling dripped water. The toilet constantly clogged. The adult pool was dirty & gross! The jacuzzi was green, the ocean is clearer! The restaurants were terrible, the food is very salty. The a la carte restaurants are worse. It took 2 hours to get food and the food was sub par! The excursions we booked at hotel were great, you leave from hotel dock - very convenient. Don’t rent a car through them, we got a Jeep that barely ran. Rent through HTL, they will deliver the car to the hotel. The trip was great we had a wonderful time, we just want to provide an honest review.

    Jun 15, 2024
  • 3.0 star tripadvisor rating
    Rooms were very hot during this time of year!

    Not much of a beach and very rocky, room was extremely hot even with adding a fan, pool always looked cloudy, smoking area was in the parking lot are and that was it, food was ok. Bed was comfy and most staff was friendly.

    Jun 10, 2024