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Hotel overview


Playa Paraiso
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 1980


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory The municipal government of Cancun and Cozumel has imposed a new environmental sanitation fee which will be collected by hotels. All guests will pay a fee between $26 and $30 Mexican pesos (approx. $1.20 - $2.00 USD) per room, per night. This mandatory fee will be collected by the hotel at check-in or check-out and is subject to change without prior notice.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 8025 reviews
  • 3.0 star tripadvisor rating

    Very disappointing to see so many changes at this hotel on our 7h stay. The restaurants and service has declined very noticeably, and we will not return again. The food, once gourmet, is just so-so. The housekeeping staff has to be called to replace simple things like soap, washclothes, and coffee machine supplies after they clean daily. The minibar is rarely refreshed. There are few activities by the pool these days, and most activities are now by the beach. The pool minibar snacks use previously good but on this trip there was only ceviche every day, and we had to walk to the beach area to get decent snacks. The liquor seems very diluted too, and the pina coladas had no kick to them.

    Jun 02, 2023
  • 4.0 star tripadvisor rating
    Luxurious all-inclusive resort for family friendly fun

    Our family group of 15 recently stayed here and we had a great time. I was surprised by the number of daily activities available including exercise classes, afternoon pool parties, and evening performances. The magic show and Michael Jackson tribute were very fun to watch! It was nice that there were activities at all times of the day and even late into the evening. Our kids went to kids club and they had a great time. They were begging to be dropped off there. They also loved getting to stop by Cafe Sole multiple times a day for an ice cream cone. The iguanas that watched us eat snacks by the infinity pool were also a fun surprise. While we were excited for the variety of food options, by the end of our stay they were becoming somewhat repetitive. Finding kid friendly food was a bit of a challenge at the buffet. Even some plain noodles, chicken nuggets, or pizza would have been a great option. The food at the Italian restaurant was disappointing but the food at the Mexican restaurant was amazing. We didn't get to try out the Caribbean restaurant since it is for adults only- I appreciate that the resort has an option for an adults-only pool and restaurant. The main thing I would've liked to be different about our room was that it didn't provide much privacy. The shower area was open to part of the room and being that we were adults/kids in our group, it would have been nice to have a door and fully private showering area. There is also a lot of hallway noise from people hollering and walking through, even late at night. The drinks we had at the resort were all very tasty, but seemed to lack alcohol or it was very watered down alcohol. Even after drinking multiple drinks, we felt very little effect. Overall, our stay was a pleasant experience and I would return. Everything was clean and very "grand" feeling. We always felt safe.

    May 30, 2023
  • 4.0 star tripadvisor rating
    Very nice week!

    Very nice vacation. He dont have a lot food variety but its find for one week. The barman in the bikini pool work very hard. Small but very clean beach. Very kid friendly. We pass a very nive week. Thank

    May 25, 2023
  • 4.0 star tripadvisor rating
    Family friendly resort

    Great location in Cozumel for families. Several options for pools and a private beach which provides a great opportunity to snorkel onsite just past the break wall. Several dining options on site for dinner and an ample breakfast menu.

    May 20, 2023
  • 3.0 star tripadvisor rating
    Good with managed expectations

    This was a change for us as we would usually AirBnB in town. This trip we had my young adult daughters and it gave them something to do when we went on morning dives. The location makes the marina and the city center convenient. Nice staff, clean, a bit of an older property but still very pleasant. Stand alone restaurants on the property are better than the buffet, although for breakfast the buffet is quite nice. The adult pool on the ocean side is very lovely. It is nice in a basic way.

    May 19, 2023