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Hotel overview
Location
Playa ParaisoProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8947 reviews
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Jan 09, 2025Not the trip I was expecting
Had better food and services from countries that are a third world country. Service was not the best. Some staff were very pleasant others would avoid making contact with you even if you greeted them.
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Jan 07, 2025Review of property
Rooms could use upgrades, water taps n towel bowls can be upgraded. Very friendly staff, food can include more diversity!
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Jan 06, 2025Trip2024
The resort has been great in the past. It seems like corners have been cut. Staff is nice. Food is so so. Dinner buffet was basically the same every night and was some sort of tacos or something. Tasteless desserts. Restaurant specials menu was slow so family had to sit long and food was ok but not worth the wait.
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Jan 04, 2025
Christmas 2024
This year was not as pleasant, relaxing as the last 10+ Christmas at this resort. Several concerns over 10 days that the staff seemed to just say sorry and went on their way being a member didn’t matter. Thank goodness for the sunshine!
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Jan 03, 2025
relaxing with many opportunities to have a blast!
Our family of 9 had a fantastic time! We traveled over the Christmas holidays with 8 adults ranging from early 50's and young 20's with one 17 year old. Overall I would say a fantastic experience and would recommend this resort! First off, I want to really thank the entertainment team there. They absolutely take good care of you and offer many things to do during the day that made our week so much fun! Thanks goes out to (likely to spell names wrong - sorry) Jasmine, Juan, Max, Edgar and Keyna! Great times folks and loved your energy!!!!! These employees really make your resort stand out. An additional shout out to our favourite bartenders as well, Louis and Louis junior! You are the best! Thanks for the amazing shots, and drinks - "Barbie girls"!! The resort itself is very clean and well kept. There are a lot of stairs, but we did not have mobility issues. The layout is very interesting. There are three different pools so people are spread out so there wasn't a time where we felt overcrowded. We spent most of our time at the infinity pool with bar because it was closest to the beach volleyball and it allowed for our 17 year old. The adult only section was much quieter if you are looking for that type of vacation. Food wise, we enjoyed all restaurants and buffet. Always found something to eat and generally was very happy with selections. We went to the Mexican, Italian. Ate at the snack bar by the pool and had buffet. My sister's family ate at the Seafood one in the adult only section. We enjoyed each one equally. Our room was on the 5th floor of building 2. We got a pretty good view of the cruise ships and a bit of the overall view of the resort. If you want a decent view from your balcony, you would need to be on the 5th floor or higher for sure. The rest of the family was on the second floor and there was nothing to see unfortunately. No complaints about the rooms. Our beds were comfortable, a bit hard but that is what we like! slept well all week. Our AC worked well and we had no issues taking a hot shower! We did find a "drip" came from the ceiling in our bathroom but it wasn't a big deal for us as we didn't spend much time in our rooms and just used the matt to absorb the drip. We swam in the ocean and snorkelled daily. It is not a big area and it has lots of rocks on the ground but we did see some cool fish. If you are considering this resort, know that the beach area is small. Most of our time was spend in the infinity pool by the beach volleyball court. we really enjoyed overlooking the water while having some drinks at the pool bar. The one suggestion I have for this resort is to implement a better system for food allergies. With more and more people with food allergies, I feel that the resort can really benefit and even stand out in this aspect. Our family has two allergies, gluten and shellfish. While the gluten allergy is not life-threatening, the shellfish is. When we went to the buffet, upon arrival we were always asked if we had allergies but nothing was done after that. I feel that if you are going to ask, perhaps there needs to be a follow up - like point out what you should stay away from? We did our best to choose foods that were obvious but my husband did eat some gluten a few times and felt really bad afterwards. My daughter on the other hand is life-threatening and she was stressed out a lot during meals because there are no signs indicating allergens. While we made due and still enjoyed various food options, I feel that implementing an allergy awareness program is a fairly easy and yet really beneficial step the resort can make to benefit vacationers. It can be as easy as posting signs by foods apart from the label of the food name. Maybe just keeping all seafood dishes to one area to avoid cross-contamination? Honestly, it would not be too hard to implement and yet a big help for those with allergies. Overall our family really enjoyed the vibes of this resort and would return! We are avid travellers and have been to many areas of the carribean and can honestly say this resort was one of our favourites. Thanks Grand Park Royal Cozumel!!