TripAdvisor traveler ratingbased on 6476 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Minimum night stay restrictions may apply.Applies: Sunday - Saturday(7/6/2016 - 12/31/2050)
Ratings & reviews
TripAdvisor traveler rating6476 reviews
We were not able to relax at this resort because people were constantly trying to sell timeshares or other things to us. They pools closed at 8pm every night and the food was not good. Additional, the resort is location is not ideal or in the prettiest part of the island.
Family vacay that was awful
This is the WORST vacation I have ever had. From start to finish. Check in was so bad, beds are hard, buffet is horrific, never enough snorkeling gear, not enough beach chairs, bars run out of everything. How can a carribean resort have no pineapple juice? I booked 4 rooms, they gave me 2. Took 4 days to finally get a 3rd room so my 66 yr old mother in law didnt have to sleep on a miniature couch. Just awful place.
Cozumel 2020 Scuba Trip
This is the second time staying here. The view was great, staff is always friendly and helpful. We Scuba dive with Cozumel Marine World which is just across the street , so the location is great. Would definitely stay here again !
Boring and no Food
Hard to walk around because walkways are dangerous, bars don’t open till 1130 am around the pool, not enough servers day or night, then bars close shortly after dinner at night then there is nothing to do, tv channels are horrible for English speaking people so relaxing in your room is boring also, I will not return or recommend this resort.... The buffet never has enough food and horrible selections it’s really bad , specialty Restraunts are good but a nightmare to get into because no one wants to eat in the buffet, review after review about this issue and the resort still won’t fix this issue
change in stay
Liked the stay stayed here in 2015 and it was much better, food was better and always warm like it should be; not so much this time. could never get a chair by the pool area by the restaurant. People would put their towel or what ever on the chairs and never use the til the afternoon when they came up from the beach area. said something but nothing was done.