Hotel overview


Playa Paraiso
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 1980

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Stay Requirements

Minimum night stay restrictions may apply.

Applies: Sunday - Saturday(7/6/2016 - 12/31/2050)
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 6476 reviews
  • 1.0 star tripadvisor rating
    Worst experience

    We were not able to relax at this resort because people were constantly trying to sell timeshares or other things to us. They pools closed at 8pm every night and the food was not good. Additional, the resort is location is not ideal or in the prettiest part of the island.

    Mar 28, 2020
  • 1.0 star tripadvisor rating
    Family vacay that was awful

    This is the WORST vacation I have ever had. From start to finish. Check in was so bad, beds are hard, buffet is horrific, never enough snorkeling gear, not enough beach chairs, bars run out of everything. How can a carribean resort have no pineapple juice? I booked 4 rooms, they gave me 2. Took 4 days to finally get a 3rd room so my 66 yr old mother in law didnt have to sleep on a miniature couch. Just awful place.

    Mar 23, 2020
  • 4.0 star tripadvisor rating
    Cozumel 2020 Scuba Trip

    This is the second time staying here. The view was great, staff is always friendly and helpful. We Scuba dive with Cozumel Marine World which is just across the street , so the location is great. Would definitely stay here again !

    Mar 22, 2020
  • 1.0 star tripadvisor rating
    Boring and no Food

    Hard to walk around because walkways are dangerous, bars don’t open till 1130 am around the pool, not enough servers day or night, then bars close shortly after dinner at night then there is nothing to do, tv channels are horrible for English speaking people so relaxing in your room is boring also, I will not return or recommend this resort.... The buffet never has enough food and horrible selections it’s really bad , specialty Restraunts are good but a nightmare to get into because no one wants to eat in the buffet, review after review about this issue and the resort still won’t fix this issue

    Mar 20, 2020
  • 3.0 star tripadvisor rating
    change in stay

    Liked the stay stayed here in 2015 and it was much better, food was better and always warm like it should be; not so much this time. could never get a chair by the pool area by the restaurant. People would put their towel or what ever on the chairs and never use the til the afternoon when they came up from the beach area. said something but nothing was done.

    Mar 19, 2020