TripAdvisor traveler ratingbased on 6476 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Minimum night stay restrictions may apply.Applies: Sunday - Saturday(7/6/2016 - 12/31/2050)
Ratings & reviews
TripAdvisor traveler rating6476 reviews
Do not stay here!
As returning customers we were excited to stay somewhere familiar and scheduled our trip months in advance. Two weeks prior to our stay they canceled our reservation and left us to scramble to find a different place to stay. However, the hotel is still booking the week we planned. They are going to give our room to someone else! They have just doubled the price and gouged everyone that didn’t plan ahead. We have our flights, our shuttle, our dive (scuba and snorkel) excursions paid for. We paid for our room to stay with them. Then this hotel chain kicked us out on our ear because they don’t want to honor their agreement! Dishonest business practices and failure to keep an agreement is not a company I want to ever do business with again! I would avoid staying with this hotel and find a different company to do business with! We are!
From the location to the staff.... excellent and attentive to our needs. The all inclusive was ok. But the variety of on site alternative restaurants was superb. From coffee bar to ice cream shop. Pool bars for little and us bigger kids. Rooms were well maintained and the small issue we had was addressed quickly.
We were not able to relax at this resort because people were constantly trying to sell timeshares or other things to us. They pools closed at 8pm every night and the food was not good. Additional, the resort is location is not ideal or in the prettiest part of the island.
Family vacay that was awful
This is the WORST vacation I have ever had. From start to finish. Check in was so bad, beds are hard, buffet is horrific, never enough snorkeling gear, not enough beach chairs, bars run out of everything. How can a carribean resort have no pineapple juice? I booked 4 rooms, they gave me 2. Took 4 days to finally get a 3rd room so my 66 yr old mother in law didnt have to sleep on a miniature couch. Just awful place.
Cozumel 2020 Scuba Trip
This is the second time staying here. The view was great, staff is always friendly and helpful. We Scuba dive with Cozumel Marine World which is just across the street , so the location is great. Would definitely stay here again !