Wish you were here?

Hotel overview

Location

Playa Paraiso
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 1980

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 9166 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Always Excellent!

    We come here every year and always have a great experience! Mario always greets us when we arrive and is always a great help if we need anything. The staff is friendly and makes your stay at the Grand Park magical. We highly recommend coming here!

    Jun 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Wonderful vacation experience

    We heartily recommend going to this resort. The facility was clean and well maintained and the staff were very helpful and supportive of individuals with disabilities.

    Jun 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Place to Stay for Vacation

    The food was better than expected. The resort was well taken care of, friendly and very clean. The staff was amazing and we were treated very well! I would highly recommend this resort for a great vacation.

    Jun 02, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Vacation

    We came on a family vacation while the resort is clean and there are a few choices. The rooms Are clean, however, the air conditioner is poor, especially after being in the hot all day

    May 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    A waste of time and money. Beware, do not stay. You will regret it

    Initially, I had high hopes for the check-in experience, especially with the hand-delivered margarita. However, as I began to explore the resort, it quickly became clear that it is quite rundown and not up to standard. While the rooms are reasonably clean, the deteriorating infrastructure is evident, with crumbling sheetrock and patches visible throughout.Though there are three pools, they are in a disgusting state—nothing seems to be cleaned or maintained properly, with trash, dirt, and other unsanitary substances everywhere. The food is terrible and certainly not worth the all-inclusive experience. Additionally, there is no actual beach at the resort.I would recommend opting for a nicer hotel that isn't all-inclusive and visiting one of the nearby all-inclusive resorts with day passes, such as Mr. Sancho's. Even though the price for this resort is low, it's not worth your time or effort. Do yourself a favor and choose a better place to stay.

    May 25, 2025