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Hotel overview

Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property information

Year Built: 2005
Floors: 3
Total rooms and suites: 264

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 7575 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Club 🥰

    Ernesto Adela is the best man on Palladium Beach Club! Best Holiday ever! We will come back again. Bar and Cocktail are the best at the Club! Thank you very much! 😍 The Service is very good and the people are very nice! You can enjoy the whole day at the beach 🏝️

    Apr 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    Excellent service from Celso, would recommend. This was in the Argentinian restaurant. Excellent service , lovely drinks and tasty food ……………………………………………………………………………………………………………………………………………………………………………………..:……………………………. …

    Apr 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic stay and holiday

    We had a fantastic holiday and would return. The only that we didn’t like was the facility we could use due to not been member TRS club and PCI club.

    Apr 16, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Grand Palladium Colonial

    Good service from Gaspar at the Portofino restaurant. Rooms need some renovations. Pool and the beach are very nice and clean. Lounge chairs are challenge to requires reservations early in the morning. I really hope that one Grand Palladium prevents lounge chair reservations and use first come first serve process.

    Apr 14, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    I would not recommend

    Food was not good. Impossible to get reservations to a restaurant. You have to pay for room service. No turn down in the evening. Staff were great. Getting around was easy

    Apr 14, 2025