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Hotel overview

Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property information

Year Built: 2005
Floors: 3
Total rooms and suites: 264

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 7661 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best waiter at Poseidon is Marco!

    We had the most amazing experience at the Poseidon restaurant. Our waiter Marco, provided amazing service. To be honest one of the best so far in Mexico. He made us feel special and catered to all of our needs. And the food is absolutely delicious. We came here twice during this trip. Thank you Marco for helping us to create great memories.

    Jun 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best place on the property

    Excellent place! Peaceful, on the beach, and food was outstanding! Appreciated Chef Marco and waiter Ivan. Great experience. Highly recommend.

    Jun 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dinner at the Poseidon

    Dinner by the beach at the Poseidon was amazing! Marco, the chef did a wonderful job preparing our meal! Ivan was our waiter and he was awesome as well! I highly recommend!!!

    Jun 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Portofino restaurant at White Sands Palladium in Riviera !! Come enjoy yourself!

    This was an amazing experience of Italian cuisine! It was a full experience with our own serenading from a charismatic duo of singing men with guitars.. the salad bar was a great introduction to what was coming next. I had the chicken Parmesan along with the Panna cotta and tiramisu for desert! We had a great experience with our waiter and the restaurant manager, Carlos and Marcos. The service was impeccable! Also Eddie was a great intermittent helper with always keeping my drinks filled , gotta love him! Then at the end we got graced with the chef’s presence! Candy was very sweet and kind! I couldn’t have given her more praise for the great meal! All around highly recommend 10/10

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jhonatan from Italian Restaurant

    Jhonatan from Italian Restaurant was phenomenal. Excellent service from him. Great waiter. That man needs a raise!!!

    Jun 15, 2025