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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Best waiter at Poseidon is Marco!
We had the most amazing experience at the Poseidon restaurant. Our waiter Marco, provided amazing service. To be honest one of the best so far in Mexico. He made us feel special and catered to all of our needs. And the food is absolutely delicious. We came here twice during this trip. Thank you Marco for helping us to create great memories.
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Best place on the property
Excellent place! Peaceful, on the beach, and food was outstanding! Appreciated Chef Marco and waiter Ivan. Great experience. Highly recommend.
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Dinner at the Poseidon
Dinner by the beach at the Poseidon was amazing! Marco, the chef did a wonderful job preparing our meal! Ivan was our waiter and he was awesome as well! I highly recommend!!!
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Portofino restaurant at White Sands Palladium in Riviera !! Come enjoy yourself!
This was an amazing experience of Italian cuisine! It was a full experience with our own serenading from a charismatic duo of singing men with guitars.. the salad bar was a great introduction to what was coming next. I had the chicken Parmesan along with the Panna cotta and tiramisu for desert! We had a great experience with our waiter and the restaurant manager, Carlos and Marcos. The service was impeccable! Also Eddie was a great intermittent helper with always keeping my drinks filled , gotta love him! Then at the end we got graced with the chef’s presence! Candy was very sweet and kind! I couldn’t have given her more praise for the great meal! All around highly recommend 10/10
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Jhonatan from Italian Restaurant
Jhonatan from Italian Restaurant was phenomenal. Excellent service from him. Great waiter. That man needs a raise!!!