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Hotel overview

Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property information

Year Built: 2005
Floors: 3
Total rooms and suites: 264

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 7701 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    amazing hotel

    It’s very nice hotel in a beautiful atmosphere. Restautants are very good, staff is very friendly and the rooms are clean. Pool area is very big and the beach is beautiful.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    LaDalia review

    Diana and Samuel were get waiters at LaDalia. They constantly checked on us and made sure we were always satisfied. Thank you so much!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Dont come in summer in this hotel

    We stay in the next door Palladium Kantenah and came to the White sands for the restaurant that is included for us. The only beautiful thing in this hotel is the lobby in mayan style. All the rest seems sad comparing to next door Colonial and Kantenah :( The pool is old fashioned, the lagoon around looks good only on the map - in the reality its dirty water mosquitôs paradise. Dont book the villas on the lagoon. The beach is unaccessible for all three hotels in summer - sea water and beach front are Very dirty because of the seaweeds. :(

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Awesome all-inclusive resort!

    We usually cruise because all-inclusives never appealed to us. We always heard that you spend money on food and drinks because what was included was no good. This place definitely changed our minds! The food was great and everything WAS INCLUDED and the service was impeccable (better than wait staff working for a tip). The only negative thing would be the non-alcoholic drink selection was not good in my opinion. They only had Pepsi, 7-Up, some kind of orange soda, and water in a can. The fruit juices like orange and apple juice were disgusting but a small price to pay when everything else was great!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Too much money for the stay

    The property was beautiful, but the rooms were not very nice. I paid money to upgrade our room, and it was so not what we expected. The food was ok, but the service off the chart great.

    Jul 09, 2025