Hotel overview

Resting on the beautiful Pacific coast of Mexico, this oceanfront retreat provides the perfect blend of relaxation and fun ideal for families and couples. Surrounded by 15 acres of botanical gardens and beautiful sandy beach, guests enjoy a selection of fetching restaurants, several entertaining bars, refreshing swimming pools, an appealing spa, a quiet pool for adults, open-air massage services and an exciting children’s activity program and play area.

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 30 miles

Property information

Year Built: 1999
Last Renovation: 2011
Floors: 3
Total rooms: 355

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 7544 reviews
  • 4.0 star tripadvisor rating
    Beautiful old world property

    The resort is beautiful and has a traditional Mexican old world vibe. We have had one meal here at the buffet and it’s fabulous. The customer service is exceptional. We prefer soft beds and the beds are firm. Last night at 1 am after complaining to the front desk, they brought in mattress toppers which are very comfortable. If you have kids the resort offers a kids show and a very attractive toddler/kiddie pool area. The resort is a bit far from the airport and Puerto Vallarta so I recommend Uber or renting a car. Our Uber trip here from the airport was only $17 US.

    Oct 24, 2020
  • 4.0 star tripadvisor rating
    Vacation

    Very beautiful views and friendly service. They are willing to help you out if you need anything. The rooms are super comfortable, the only thing that could improve is the food from the buffets. They are very repetitive and no sea food which was disappointing. The adelita restaurant was a refreshing cuisine experience however.

    Oct 21, 2020
  • 5.0 star tripadvisor rating
    Beautiful location

    Apologies for the late review we stayed here in February 2020. There are many wonderful things about this hotel, the beach location, the food and drinks but the staff in the restaurants and bars make this hotel what it is. The lovely Hortencia in the main restaurant made the best omelette a great start to the day. There is always a wide and varied choice of food on offer, the chefs do a great job. Jessica at the main bar also provided a fantastic service, to all customers, the bar tenders also provided a great service making up lovely cocktails or a top notch gin and tonic. We had some lovely espresso martinis at Hemingways bar, the bar tenders here also gave a quality service. The grounds are immaculately maintained and spotted some wildlife as we walked through the grounds, the gardeners work tirelessly to keep it in good condition. The beach is fabulous and like many others have said you can see the whales in the sea, the only issue is the lack of sunbeds, there was not really a problem in getting beds however some people had no concept of personal space on would place chairs literally right on top of the sunbed in the shaded area that was for my bed, toe beds placed either side of the fixed parasol, it maybe because I’m from the UK but it was really intrusive and down right rude !! If you want a shaded spot on the beach get up earlier and get yourself a pitch ! The bar tenders on the beach bar again provided a wonderful service, lots of frozen pina coladas, tequila and so much more, the guy on the beach giving boogie boards and surf boards was really helpful and friendly. You can also have surf lessons. There are plenty of activities during the day if you want to take part, but you can also just sit back and relax. As we’d spent every day at the beach, we only used the adult only pool on the last day and were a bit disappointed we hadn’t spent more time there, it was very relaxed with comfortable beds, a great bar service and fantastic view. We were moved from one room overlooking the garden which was adequate to a room overlooking the church and the sea, which was much nicer. After returning from a boat trip with lots of stop offs to snorkel at some amazing locations and seeing the whales up close we ordered room service which was a great option as we were shattered after a full day’s trip. This was organised through one of the agents at the hotel, again a great service. There were a number of weddings taking place during our stay, which was lovely to see with wedding guests and bride and grooms making for some lively evenings which was always great fun. The evening entertainment we did manage to see was always good and fun, the mariachi band, and the fire dancers and the beach were our favourite. We missed some of the entertainment as we would eat late and also spent one evening in Sayulita, which was lively with lots of bars and places to eat, and definitely well worth a visit. We ordered a taxi from the hotel, the driver waited in Sayulita till we were ready to return to the hotel. We ate at all the a la carte restaurants, except for the Italian (Portofino) the queues were always ridiculous we didn’t feel like we missed out. The Mexican (La Adelita) was very nice, with a lovely location and magnificent views as well as great food and service. The Japanese (Bamboo) we visited twice during our visit, again great food and service really enjoyed. We would return in a heartbeat, amazing first visit to Mexico and so glad we chose the Pacific Coast and the Grand Palladium

    Oct 06, 2020
  • 5.0 star tripadvisor rating
    BEST HOLIDAY EVER

    This is an amazing resort, with amazing staff and with excellent food choices. Not once did myself or my partner feel sick, like we normally do on our holiday. The food was exquisite, the chefs are great! The beach is great, there’s lots of areas to go on walks, and plenty of excursions to book and go on. We loved Rhythms of the night and the adventure one mainly. Yes there’s a lot of walking involved in this resort but why the hell not? I don’t know why all these people are complaining! It’s good for you, especially if you’re all inclusive you need something to burn it all off. Don’t listen to the other negative reviews. They’ve also got plenty of activities to do during the day and entertainment was good too. I wish I could give more than 5 stars, we will definitely be returning in the future.

    Oct 05, 2020
  • 5.0 star tripadvisor rating
    Amazing staff!

    All the staff was great. I especially loved Hortencia at the breakfast omelette station. She was super sweet and I ended up ordering two omelettes per day! Abla (concierge) is great, she is really helpful in everything you need.

    Sep 26, 2020