TripAdvisor traveler ratingbased on 7189 reviews
LocationRiviera Nayarit - Beach
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7189 reviews
This was an awesome trip! Elie Pech, Alma at the front desk, Wendy De La Vega at the family select pool (she has the patience of A Saint with these kids!), Jose Luis Pardav, Ulises (driver at Grand Palladium) and the entire staff made this trip extra special for our family of 7. Especially, Elie Pech. He is a special person to have work for you. You guys are extremely lucky to have someone like him to interact with the people here. He made our trip Perfect instead of just good... Keep up the excellent work!
Amazing Experience and Food
This resort is a great place to relax and try different types of food such as Italian and Mexican food. One thing that I love was the people who attended us inside the restaurants because they let you know what they recommend, are really friendly and funny. The people who attended me and my cousins were Gerardo, Alma, and Elias. And these waiters were amazing, they made sure you are having the best experience and checked up on you to see if you were all set. Overall, this resort is a place you must visit for both relaxation and a fun time to spend with your family.
We loved this hotel! Food was great and unlimited trips to any of the restaurants unlike other places where you can only visit 2/3 times a week. Room service was a bonus with drinks always topped up in the minibar. We loved the adults only section - make sure you go over there for a cocktail after dinner, Bernando the bartender is amazing and makes the best drinks! The hotel is in a rural area and there is a strange local thing where the taxi drivers charge a set fee per person or couple not per car which is annoying. We booked 3 tours with TUI but they don’t include hotel pickup so you have to factor in this taxi cost too. Would 100% recommend a visit to Sayulita and the turtle sanctuary!
Activities Team , Ricardo “Ricky Papi Chulo”
While this hotel had plenty of great hosts, the best by far was Ricardo “Ricky Papi Chulo”. He was always animated and willing to party with my family while respecting the current heath restrictions. He was funny, respectful, and overall a great time.
Love our experince
What a beatiful place, we love our short stay. Staff was frienldy and they took really good care of us during this pandemic. We love the food, the ameneties and all they have to offer. Was very affordable and hope we can come back soon.