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Hotel overview
Location
Riviera Nayarit - BeachProperty information
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Hotel details
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9883 reviews
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Oct 04, 2022Highly recommended
Bernardo was awesome!! Very attentive and a lot of fun!! If you go to puerto Vallarta! Go see Bernardo!! He made my trip better after the failures of the resort! Bernardo’s assistant Oscar was also amazing! He ran his butt off to make sure everyone had what they needed! These guys were the best!!
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Oct 04, 2022
The best service
Amazing! Best in Mexico! He made our experience the best! And I think her is very skilled and knows he’s job well. I would highly recommend him every day of the week. Where he goes I will go! Thank you !
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Sep 30, 2022
Best Vacation EVER!!!
My family and I stayed here for 10 days. And I must say everyone was super friendly and helpful to us! However Gabriel and Gabriella our concierge were exceptional! They went OVER AND BEYOND to make us comfortable and treated my daughter like a princess every day we stayed! The bartender Fabian is so kind and makes the best drinks I could imagine! Also Eduardo who is in charge of the children’s entertainment is another amazing person here! He always made sure my daughter was having fun and enjoyed herself at every kid show and activities They had! Gerardo the waiter at Portofino is so kind and generous as well. We absolutely loved it here and we thank these 5 people the most!!
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Sep 28, 2022
Amazing experience, amazing service
We and an amazing time at this hotel, amazing service, everyone is always eager to help you, I would totally recommend this hotel to anyone looking for a family friendly place to stay, the adult’s pool is a great place to hang out as well.
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Sep 25, 2022The Staff Made The Holiday!
We stayed here as a family of 4 (2x adults, Teen and Junior). We initially booked a "Deluxe Double Room with Balcony or Terrace" room through TUI in the UK. However, on seeing the room there was enough space for two double beds and floor space to walk around but no more - very small!!. After speaking to the reception, we were able to view a room in the Family section with two double beds and a double sofa bed and a lot more space to move! ("Special" price of 60 USD a night). We were in room 4113, this was the first of two blocks in the family section on the side over looking the main hotel. If staying in the Family Section, you either want to be in the second block or on the opposite side to the main hotel as you can hear the lobby bar music until 1am. Because we did not pre book this room, as we found out day by day from speaking to others staying in this section, we were not offered many things ‘perks’ of staying here. This is where Oscar really came into his own and massively helped sort everything out for us he was brilliant – really went above and beyond! Carlos and the team working the Family bar were brilliant as were all the lady’s waitressing on an evening at the main lobby bar. Our youngest (who has learning difficulties) and has not always wanted to join in with the kids activities without one of us staying with him, this time because of the animation team he took part in every activity occasionally even if he was the only one there. They were great and patient with him! The hotel is in places in need of money spending on it bring it up to a 5 star. We have stayed 4 stars hotels that have been better condition, but the staff are what makes up for these bits!