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Hotel overview

Resting on the beautiful Pacific coast of Mexico, this oceanfront retreat provides the perfect blend of relaxation and fun ideal for families and couples. Surrounded by 15 acres of botanical gardens and beautiful sandy beach, guests enjoy a selection of fetching restaurants, several entertaining bars, refreshing swimming pools, an appealing spa, a quiet pool for adults, open-air massage services and an exciting children’s activity program and play area.

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 30 miles

Property information

Year Built: 1999
Last Renovation: 2011
Floors: 3
Total rooms: 355

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 9883 reviews
  • 5.0 star tripadvisor rating
    Highly recommended

    Bernardo was awesome!! Very attentive and a lot of fun!! If you go to puerto Vallarta! Go see Bernardo!! He made my trip better after the failures of the resort! Bernardo’s assistant Oscar was also amazing! He ran his butt off to make sure everyone had what they needed! These guys were the best!!

    Oct 04, 2022
  • 5.0 star tripadvisor rating
    The best service

    Amazing! Best in Mexico! He made our experience the best! And I think her is very skilled and knows he’s job well. I would highly recommend him every day of the week. Where he goes I will go! Thank you !

    Oct 04, 2022
  • 5.0 star tripadvisor rating
    Best Vacation EVER!!!

    My family and I stayed here for 10 days. And I must say everyone was super friendly and helpful to us! However Gabriel and Gabriella our concierge were exceptional! They went OVER AND BEYOND to make us comfortable and treated my daughter like a princess every day we stayed! The bartender Fabian is so kind and makes the best drinks I could imagine! Also Eduardo who is in charge of the children’s entertainment is another amazing person here! He always made sure my daughter was having fun and enjoyed herself at every kid show and activities They had! Gerardo the waiter at Portofino is so kind and generous as well. We absolutely loved it here and we thank these 5 people the most!!

    Sep 30, 2022
  • 5.0 star tripadvisor rating
    Amazing experience, amazing service

    We and an amazing time at this hotel, amazing service, everyone is always eager to help you, I would totally recommend this hotel to anyone looking for a family friendly place to stay, the adult’s pool is a great place to hang out as well.

    Sep 28, 2022
  • 4.0 star tripadvisor rating
    The Staff Made The Holiday!

    We stayed here as a family of 4 (2x adults, Teen and Junior). We initially booked a "Deluxe Double Room with Balcony or Terrace" room through TUI in the UK. However, on seeing the room there was enough space for two double beds and floor space to walk around but no more - very small!!. After speaking to the reception, we were able to view a room in the Family section with two double beds and a double sofa bed and a lot more space to move! ("Special" price of 60 USD a night). We were in room 4113, this was the first of two blocks in the family section on the side over looking the main hotel. If staying in the Family Section, you either want to be in the second block or on the opposite side to the main hotel as you can hear the lobby bar music until 1am. Because we did not pre book this room, as we found out day by day from speaking to others staying in this section, we were not offered many things ‘perks’ of staying here. This is where Oscar really came into his own and massively helped sort everything out for us he was brilliant – really went above and beyond! Carlos and the team working the Family bar were brilliant as were all the lady’s waitressing on an evening at the main lobby bar. Our youngest (who has learning difficulties) and has not always wanted to join in with the kids activities without one of us staying with him, this time because of the animation team he took part in every activity occasionally even if he was the only one there. They were great and patient with him! The hotel is in places in need of money spending on it bring it up to a 5 star. We have stayed 4 stars hotels that have been better condition, but the staff are what makes up for these bits!

    Sep 25, 2022