TripAdvisor traveler ratingbased on 12027 reviews
LocationPunta Cana - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating12027 reviews
Dive Center & Water Sports
A great team at the water sports. Really nice and helpful people! My dad and I decided to go on the banana which I hadn’t done before. It was very good fun! We had another appointment immediately after so we had to run before paying ( no cash) hence we thought that we will have to leave without the pictures taken but Charles who was in charge has been really great and have us the USB with photos anyway just moments before we had to go. Really nice guys. Recommend doing their activities! :)
The rooms were a decent size. The large selection of differing food options for lunch and dinner was impressive. We ate in a different restaurant every night for the 1st week! Some of the a'la carte restaurants were better than others. The two that really stood out were the Japanese show cooking restaurant and the Argentinian restaurant. Service was flawless and food was amazing. Lunch time options were pretty good and there was a bbq on the beach as well as in one of the beach side restaurants. The weather was amazing for the whole time we were there. A couple of quick showers that you would miss if you blinked did not upset the holiday. The only negative of the trip was the over zealous sales team constantly trying to sell trips and tours daily.
Food is amazing. This hotel is definitely the best I’ve ever been too. Loved every minute of our holiday. So much choice for food and the pools are really nice the kids loved it deciding which one we go to each day.
I believe the resort is very nice, pools, grounds, rooms, service all outstanding! Sand was soooo soft however because of where the resort is the ocean was extremely rough and it was windy all the time, no snorkeling. The food was ehh okay, just resort food and really no seafood to be found. The specialty restaurants are okay. The sales people being EVERYWHERE was obnoxious and we tired of it very quickly, not for timeshares but for junk...trinkets, jewelry, pet the monkey, play with the parrot, buy my beads, braid your hair, take a tour, book a trip....ALL the time and a lot of them are in Paladium shirts. So the guy you have to see to get fresh towels is also hawking trips and walking around the pool bugging you. DON't go to the buggy trip...it was such a waste of money, on crowded pot hole roads the whole time, never in the jungle or by ocean as they advertise, then they stop 3 times for you to conventionally buy...you guessed it more junk!! Spent more time fending them off then going anywhere, rides were really junky too, we had 3 break down on our short trip.
This trip was a really short stay, but the hotel and the staff was Superb. From the moment we arrived, between the services provided from our dedicated concierge and the dedication and professionalism of the staff, our stay was really good.