TripAdvisor traveler ratingbased on 12030 reviews
LocationPunta Cana - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating12030 reviews
Trip Camceles due to the Corona Virus
0 refund and no contact back from them after multiple calls and emails. Just kept getting transferred to a different department to figure it out and then the line would just get hung up. This is absolutely ridiculous with everything else that has been going on as well at this point in time.
Oommg best resort ever
Enterteiment staff are so funny and respectful, food amazing, rooms all times clean great staff love it l will go back next year... no worries about COVID-19 this resorts it's so big for keeping distance
Ocean is super clean, love the experience. Travel club is great, and i was treated very well by the barmen, and all other employees. I went with my family, and the workers really pay attention to what you have to say. 10/10 recommend.
Vacation Paradise Ruined
When we first arrrived the place looked fabilous!! Howeve the next day we were notifed that due to Covid the boarders were closing and we needed to find a flight to get back to the States. So, Day 2 of 5 (day of new flight) (trip was originally for 9 nights) everything changed. The next day they started closing the bars, and restaurants, the only place to eat was at one buffet, breakfast, lunch and dinner. There wasn't any entertainment during the day or evenings, nothing was happening at "the one and only" pool that was still opened. This trip was the worst - I could have gotten the same experience at a Mom and Pop hotel. I understand it was because of Covid but maybe a voucher / refund for the days we were there but did not get the perks that were offered at a " All Inclusive Resort" . I really don’t feel we had the holiday experience we had paid for.
Lovely amenities, great staff, perfect beach
Pools were always clean and at a good temperature. The drinks were quite good as the bartenders put a lot of care into them, especially Ernesto. Rooms are nice and the shower is awesome! Grounds are well kept and had some beautiful flowers. The beach is absolutely stunning! For those concerned almost all women were wearing a thong bikini at the beach and pools (including me). There were also dozens of topless women everyday, mostly the younger crowd (also including me LOL.) in the pools and on the beach. This is something I love to see as when on vacation you should not have to worry about dress codes.