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Hotel overview

The Grand Palladium Palace Resort Spa & Casino is located on the seashore of the famous Bavaro Beach in Punta Cana, right next to the other two resorts of our tourist complex: Grand Palladium Bávaro Resort & Spa and Grand Palladium Punta Cana Resort & Spa.  Its exotic landscape features a lush palm tree plantation, beautiful tropical plants and a 1 kilometer long beach with fine white sand and pristine turquoise waters.  The Resort is a perfect place to escape from all worries…take a walk around exuberant gardens, enjoy special dishes from our diverse cuisine selection, or relax at the Spa.

Location

Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 15 miles

Property information

Year Built: 1992
Last Renovation: 2015
Floors: 3
Total rooms: 504

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a Spring Break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 9676 reviews
  • 5.0 star tripadvisor rating
    My birthday

    The hotel is excellent, the service is awesome, the staff are amazing, great experience at customer service with a lovely lady named Dolores, the room was perfect, and lovely pools. will definitely return!

    Jan 15, 2021
  • 5.0 star tripadvisor rating
    Amazing getaway!!

    I’ve enjoyed an amazing week in this hotel, the accommodation was perfect. I have really enjoyed every detail of the hotel and the service offered. The bedroom views were outstanding, the really followed the coronavirus restrictions always making me feel really safe. The staff was really great and friendly and I’ll definitely come back as soon as I can. 100% recommendable.

    Jan 11, 2021
  • 5.0 star tripadvisor rating
    Excellent Resort

    We enjoyed our time at Grand Palladium! It was an awesome resort. Very pleased with their service and their employees. It’s in a beautiful location right on the beach. The food was good and everyone was very friendly.

    Jan 09, 2021
  • 3.0 star tripadvisor rating
    My experience

    Need better food choices, food was not the best for a 4-5 star resort & for the price we pay, need to improve better cleaning services. Room service was not the best, food was cold. Maintenance was not up tp date with room repairs, came last minute to fix T.V. a day before checkout.

    Jan 09, 2021
  • 3.0 star tripadvisor rating
    Good, but room for improvement

    I had booked this trip prior to COVID changing everything about travel, so i can only give my opinion of the resort based on the modifications that they needed to make as a result. That said, we were still disappointed in the overall services and amenities offered during our stay. We travelled as a family of 4, with 2 small children (4 and 2). One of the selling features of the resort was that there was a dedicated kid zone with stuff for them to do, though once we arrived we quickly noticed that much of what was advertised (and still being advertised) was closed as a result of reduced occupancy levels, including many of the restaurants and bars and the kid activities. Once we arrived at the resort we found out that the hotel that we had originally booked (Bavaro) was actually closed, but that we would be staying in the same room type at the hotel that was open (Grand Palladium Resort and Spa). The room we got was great, no complaints there, though the check-in process was very long (over an hour from when we arrived). Biggest disappointment was really around the lack of food options since most of the a la carte restaurants were closed and the options remaining were just ok. Not 5 star as I would have expected. The biggest issue was that the restaurants operated on a fixed open and closing time, meaning there were no food options available in between the hours of operation of the restaurant. Ok if you are grown adults and have no problem waiting for food. Not so great when you have 2 hungry kids and nothing to feed them. My other issue with this place was the deceitful practice of getting people to go to their presentation center in order to sell you their "time share", or whatever they call it. The people who take you there don't tell you where you're going and simply that they want to take you for a tour of the resort. Only once you arrive at the presentation center do they tell you that it will be a 90 minute presentation. Very frustrating. On a positive note, the people who work here are all fantastic and truly care about you. They're happy, pleasant to deal with and always willing to help. Dominicans in general are this way, that's why we love going. Overall, I would say average based on the services available. I would likely look at booking somewhere else next time.

    Jan 07, 2021