Hotel overview

TripAdvisor traveler rating

4.5 based on 7922 reviews
Dining, amenities and activities
Know before you go
The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends.

Location

Riviera Maya - Beach
Cancun, Mexico

Property information

Year Built: 2002
Standard: 252
Suites: 156

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 7922 reviews
  • 1.0 star tripadvisor rating
    Absurd Hotel

    We booked a rental car through kayak. This hotel would not let us through the gate to pick it up. They made us wait for hours in the heat with no concern or kindness. We missed swimming with turtles. Zero stars.

    Nov 12, 2020
  • 4.0 star tripadvisor rating
    Great resort, some precautions if you have kids

    I was there with my family and we booked two connecting rooms which were very convenient as the resort is large and rooms may be far apart. The Kantenah is part of a complex with the adjacent Palladium Colonian and Palladium White Dunes. All the three properties share most of the restaurants and amenities and are a 10-15 minutes walk from each other, also connected by a train car. It's not a small boutique resort, but there are beautiful lavish gardens and even in the high season it does not feel crowded. We never waited more than 10-15 minutes for a table at the buffet and reservations at the "a la carte" restaurants were always available if flexible with the time slot. for For breakfast, we had to wait 15-20 minutes to get a high chair for our kids at the buffet, this is something should be improved. The pools and the beach are large enough for every guest and beach chairs available most of the time. My son picked up impetigo from the kids club or from the high chairs at the restaurant. The hostess at the buffet was offering hand sanitizer, but we did not notice any frequent deep cleaning of the kids stuff throughout the day and after every use. I hope there will be different policies now with Covid-19. Beside this problem, we enjoyed staying at this property and it's highly recommended for a family vacation.

    May 23, 2020
  • 4.0 star tripadvisor rating
    Wonderful poolside service

    My family recently stayed at the Grand Palladium Kanteneh resort. We really wanted to recognize Gesica for her excellent service at the main pool. She was polite, courteous, and efficient. We found ourselves looking for her every day. Thank you Gesica !!!!

    Apr 02, 2020
  • 3.0 star tripadvisor rating
    Paradise ruined

    We have stayed at this fantastic hotel 4 times, but on this occasion it was not a positive one.the hotel decided to close on the day we were due to depart, so for a week before this they started closing some of the bars, restaurants, entertainment, pools without any prior notice or information. so we don’t feel we had the holiday experience we had paid for on this occasion

    Mar 28, 2020
  • 5.0 star tripadvisor rating
    We can't wait to go back!

    Me and my partner stayed here for 11 nights a couple of weeks ago and we absolutely loved it. The staff are so friendly and happy 24/7 (despite some rather rude and demanding guests). The choice of food available is unbelievable, so tasty and excellent quality. We ate at 8 of the 9 restaurants and 1 night at the buffet. 7 out of the 8 restaurants were lovely and we really enjoyed them. The food on offer at the buffet for breakfast, lunch and dinner is great. Everything from pizza to salads and freshly carved meat. The main bar in Colonial gets a bit busy during the evenings but we never waited more than 5 minutes for a drink. There's so many cocktails on the menu and the bar staff are happy to make you anything you request. The room itself was spacious and clean and the rest of the resort was constantly being cleaned. The beach is lovely but a it's a bit rocky walking into the sea. On a clear day you can see the fish swimming around you. We watched a couple of the shows which were good and we went to the White Party on the beach on the Monday which was fun. I don't really get why people are complaining about the walking, we enjoyed walking to the different restaurants and pools and walking off a big lunch! We did a couple of day trips to Tulum and the Cenotes (not with the resort) and I would recommend doing that if you can. It's easy enough to stay in the resort as everything you need is there but it was nice to see some real Mexico. We jumped on the 'bus' which was cheap but be prepared to not wear a seatbelt! The only complaint I would have is about some of the other guests. We couldn't believe how rude and demanding and obnoxious some people were. The staff were always on hand to help and the entitlement of certain (American) groups of guests was awful. Despite that, me and my partner will definitely be returning :)

    Mar 24, 2020