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Hotel overview

The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends.

Location

Riviera Maya - Beach
Cancun, Mexico

Property information

Year Built: 2002
Standard: 252
Suites: 156

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 10362 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Could be better

    Shuttle pickup arranged through Palladium can be better. Instructions aren't very clear. Return shuttle check in process isn't great either. Beach is unusable right now due to sargassum. Front desk staff is absolutely unfriendly. Room did not get cleaned thoroughly and no new towels or bin cleaned on couple of days. Property is beautiful. If Staff and Service were great, this would be 5 star.

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely stay

    Lovely stay great service all round great trip. Very friendly great food and the a la carte restaurant were all very good

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Sumptori restaurant high of a disappointing experience

    It was fun and exciting. We went to the Japanese restaurant Sumptori. The kids liked the fire show but earlier in the show the chef poured water over hot oil which is a HUGE NO NO and splattered my wife and daughter with hot oil! He apologized but still… I would say go but it’s dependent on your chef’s experience I suppose.

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Teppanyaki Restaurant Experience

    The Japanese restaurant was very good. The hibachi experience was a great time and our chef, Armando was very entertaining. Jesus was a great server and was very attentive.

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best holiday ever

    The best holiday we’ve ever had, hands down. The rooms were beautiful, the staff were amazing, the hotel was stunning and the food was fantastic. We had no issues with restaurant reservations and tried all the restaurants available and couldn’t fault any of them. The drinks were also lovely and any bar would make any drink you requested, whether it was on the menu or not! We will definitely come back here one day, it was 12nights in paradise!

    Jun 28, 2025