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Hotel overview

Awaken all your senses in a romantic and elegant atmosphere that’s warm and inviting. Relax in an adults-only oceanfront paradise where it’s easy to explore your passions in a variety of ways. Sip cocktails on the white sand beach or at the swim-up bar, then indulge in luxuries like blissful spa treatments, 24-hour room service, and amazing live entertainment like the not-to-be-missed fire and drums show. Upscale gourmet adventures like award winning molecular gastronomy will excite the most sophisticated foodie.


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN)

Property information

Total rooms: 427


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory This resort is 'Adults-Only'. No one under the age of 21 is permitted at the hotel.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory This hotel does not accept Spring Breakers or student groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
Minimum Guest Age: 21
General Policies: Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

This resort is 'Adults-Only' and gay/lesbian friendly.  No one under the age of 21 is permitted at the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).  Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. 
-Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in at Grand Oasis Sens is 21 years of age.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 857 reviews
  • 4.0 star tripadvisor rating
    Carnival Restaurant

    Carlos Arias Mannases is the best waiter there is. He always remembered our names and drink order. Wonderful service!!!! Would go back and Carlos is a big reason for that!! IF your there give him a great tip!!

    Apr 15, 2021
  • 5.0 star tripadvisor rating
    Definitely recommend

    Being a couple at 22 years old we weren’t looking for Spring Break like most people our age do, we have been together for 4.5 years and just wanted a couples getaway. Everyone was so nice and amazing! Started off with Blanca at check in, she was a great warm welcome! Moving onto Carlos in the buffet, he was on top of everything and took very good care of us! Brisa, Edwin, Filipe, Alejandro and Juan did the absolute best with entertainment, from Spanish lessons, jenga, beach volleyball, pool volleyball, ring toss, and flag football and a lot more and made our vacation a lot of fun yet still active to bring out the kid in everybody of ALL ages! Room service was great and they were very pleasant to work with! Our mini fridge was stocked everyday! Erik also did a great job from a couple restaurants we had him as a server at! It was a beautiful and clean resort and a lot of fun! This resort had so much to offer that interested us but we just didn’t feel like we had enough time to do everything we wanted without feeling like we had a strict schedule so we focused more on the relaxing and soaking up the sun instead of doing all the excursions we wanted, if we had a couple more days we for sure would have done a lot more! Definitely a place we will come back to!

    Apr 13, 2021
  • 5.0 star tripadvisor rating
    Armando is the best!!

    We had such a great time at Now Emerald this week!!! All of the staff were friendly and accommodating especially Armando in the preferred bar! He is the best and made our week 10x better. We would definitely stay here again!

    Apr 13, 2021
  • 4.0 star tripadvisor rating
    Excellent staff!! Needs a bit of work still.

    OK...as they say...first the good. Close to airport. Shuttle ride was 15 minutes or so. Staff greeted us with hand sanitizer, then champagne. NOW hotels have excellent staffing & this was no exception. Every single employee we encountered was professional, friendly, & helpful. Check in was easy. The food was excellent, including room service. The ocean was stunning, with several shades of blue. The pools were clean & for "adult only" pool was quiet & had it's own bar & servers. Beds were comfortable, water pressure & temperature were all excellent. Now...the "bad" (and this is all pretty minor stuff)....no fountains in the lobby or anywhere. I say this because there are MANY fountains at the NOW Sapphire. The lobby here is definitely lacking in character & charm. There were steps & uneven spaces everywhere!! small steps, ramps, slight dips in walkways.....if walking is challenging, you may want a flatter resort. The sand up in he hotel zone is also not very walking-friendly. If you are picturing a Hilton Head or Florida type sand, packed enough to ride a bike on....this is NOT that. Definitely a challenge to stroll on (and we are walkers!). There is a significant dip in the sand dune to the water. If I had a toddler, this would make me nervous. It's not a flat beach at all. All 4 days we were there, the red surf flags were out. This is not normally a lazy wave type of beach, given it's geographical location. If you like to body surf & want nice waves.....this is the place for you! WE still enjoyed cocktail service at the beach, even though we were not a priority member. The beach is not that large & volleyball definitely impeded the non-priority area. We had spa services & there is not a pool in there like the Sapphire. The massages were amazing, but the spa is a small area. Overall, not up to the standards f the NOW Sapphire & Jade. But still a clean, tasty, friendly resort overall.

    Apr 13, 2021
  • 5.0 star tripadvisor rating
    Highly recommend - such great hospitality!! Fast reliable and friendly!

    I highly recommend this resort if your looking for relaxation and family time. The staff definitely treat you well and like their own family. Everything is all inclusive from alcohol, beverages and food. The hotel doesnt really have a nightlife but for what its worth, it was a great relaxation stay with daytime events and activites depending on the day of the week. And the beautiful beach was a plus. The person that made it a great stay for my group the most was the waiter, “TITO” at the carnival buffet!!! So if you anyone decides to book, make sure to ask for him from 7am-3pm at the buffet. went every morning just to chill with the guy. He’ll treat you well and make you feel at home!! The whole staff were all great! Id go back again in a heartbeat!! Thanks tito and staff!!💯

    Apr 12, 2021