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Hotel overview

Awaken all your senses in a romantic and elegant atmosphere that’s warm and inviting. Relax in an adults-only oceanfront paradise where it’s easy to explore your passions in a variety of ways. Sip cocktails on the white sand beach or at the swim-up bar, then indulge in luxuries like blissful spa treatments, 24-hour room service, and amazing live entertainment like the not-to-be-missed fire and drums show. Upscale gourmet adventures like award winning molecular gastronomy will excite the most sophisticated foodie.

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN)

Property information

Total rooms: 427

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory This resort is 'Adults-Only'. No one under the age of 21 is permitted at the hotel.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory This hotel does not accept Spring Breakers or student groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
Minimum Guest Age: 21
General Policies: Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

This resort is 'Adults-Only' and gay/lesbian friendly.  No one under the age of 21 is permitted at the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).  Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. 
-Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in at Grand Oasis Sens is 21 years of age.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 1798 reviews
  • 5.0 star tripadvisor rating
    Exceeded my Expectations!

    Let's face it. 24 of us got relocated to this hotel resort when ours was being renovated and this one is slated to be renovated soon so I wasn't expecting much. Boy was wrong! The rooms were huge and very clean and we had daily made service. Bed was comfortable and air conditioning worked great. All bottled water abundantly provided. The food exceeded my expectations as well although it was for the masses. but my husband and I on a restricted dietary program still lost weight indulging in everything we wanted to that week! The day trip excursion to chichen Itza was good but very long but a good value nonetheless. Airport transfer shuttles were very cheap and set up through amstar. they're on their property and it was super easy and fantastic experience that way. The best part by far was the service.. Our activity coordinators Jackie and Marissa we're the best. They entertained us tirelessly and with a smile in their faces every day. All the bartenders were super nice and accommodating although I don't remember all their names but kudos to Oscar, Leonardo, Reyes, Guillermo, Roberto,Joshua. We had a preferred package so we're mostly at the preferred bars but the entertainment and dancing at the other bars were all excellent and tap notch. Including the daily evening shows. The pools were an excellent shape and all functioning, the beach was raked daily free of seaweed and the sand was beautiful although a distant hurricane did turn up some waves middle of the week. There are a lot of stairs there but it keeps you in shape. but if you are handicapped you can find elevators and service corridors. they will help you with. As we had a couple in our group that utilized this as well. Everyone spoke English very well. although we tried our best with our Spanish but but no communication problems whatsoever. people at the preferred desk such as Salvatore he was excellent. the front desk checkout were polite. concierge and Amstar service people located in the lobby daily are very good as well. All the bellhops were also helpful and friendly. A reminder to bring a couple $100 in 1 and 5 to tip these people. They work very hard and they all deserve it. And despite other people's reviews that this place needs updating, I felt it very Comfortable and would go back in a minute.

    Oct 05, 2022
  • 3.0 star tripadvisor rating
    Beautiful

    First off. Beautiful place. A little older but charming. I will say this. Mike Hoil (Members executive) sold us a bunch of empty promises and lies. There were 7 of us total for an entire week with 4 rooms total so there was alot of money spent on this vacation. We were told the resort was handicap assessable. IT WAS NOT. The elevator that could be used for wheelchairs was out the whole week. I understand that a beach resort isn’t the easiest for wheelchairs but this was incredibly hard. To get in the lobby was fine but other than that everything else was a nightmare. We also wanted to make sure we could do something at least for my parents as it was there 55th anniversary. Anything at all. A simple banner, piece of cake, etc. Spoke with Mike twice and once again, empty promises. I hate leaving a bad review and anything negative towards someone but it just felt like dealing with a used car salesman. Even after everything the only time we spoke was him trying to sell us another membership through Hyatt. Again, older property but very nice! Everyone else was extremely nice. Alex was great, Manuel even gave me his personal bottle opener since I couldn’t get one for my room! Service team was awesome. Entertainment team was absolutely amazing. Overall great vacation!

    Oct 02, 2022
  • 5.0 star tripadvisor rating
    Great Vacation

    4 of us stayed at the Now Emerald, (ages 58-60), during the Week of Sept 25/ Oct 01. (The week following Hurricane Ian, going through the Gulf). The Ocean was rough and the Beach was not, "Beach Goer Friendly"' ( no fault of the Resorts). That's the chance you take, Booking this time of the Year. The Entire Staff was Extremely Friendly and Helpful. There was No Problem with the English Communication. If there was Any Problem, All you had to do was Contact the Concierge, and they would Resolve the Issue, Immediately. We ate at Most of the Restaurants, and All the Food was Awesome. We have No Complaints, about the Entire Week. -You Have to Remember, You Did Not Pay for the Secrets, or Breathless Resort. There is Several Staff Members that Need to be Mentioned, Preferred Front Desk,Anthony and Citelli,- Bellboy, Edjardo,- Preferred Lounge, Oscar, - Tamarindo Restaurant, Erik, Marcos,- Barefoot Grill, Maserat, Juan, Anjeles, - Cin Cin Restaurant, Marcelo, - Capers Restaurant, Ruby, Rudy, - Spice Restaurant, Emilio, - Pool Concierge, Alex,- Adult Pool Servers, Jonathan, Jorge, Andre, Juan, - Entertainment, Jackie, and the Amstar Reps, Alex and Omar. Thanks for the Wonderful Week of Great Service and Memorable Vacation

    Oct 02, 2022
  • 5.0 star tripadvisor rating
    Wonderful Stay

    We really enjoyed our stay. The staff was amazing especially Oscar at the preferred bar and Alex at the pool. They helped make our stay awesome. The pool is just beautiful and the beach has white sand and turquoise water.

    Oct 01, 2022
  • 4.0 star tripadvisor rating
    Fun and sun for 50th birthday

    Come for the weather and the VIEWS and stay for the people and the service. Shout out to Oscar and Guiermo in the preferred bar and to Alex for all the care at the pool. The service was amazing. Views from rooms and especially the pool are some of the best I’ve experienced at all inclusive. It’s true, the rooms are “dated” and the buffet isn’t the greatest but we had a wonderful time here and would come back if the price was right. Came here last minute to avoid the hurricane in Florida and we are so happy we did. Celebrated my birthday and every restaurant knew it and made me feel special. Our room had champagne and even a cake one night. Sorry to go home!

    Oct 01, 2022