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Hotel overview

Awaken all your senses in a romantic and elegant atmosphere that’s warm and inviting. Relax in an adults-only oceanfront paradise where it’s easy to explore your passions in a variety of ways. Sip cocktails on the white sand beach or at the swim-up bar, then indulge in luxuries like blissful spa treatments, 24-hour room service, and amazing live entertainment like the not-to-be-missed fire and drums show. Upscale gourmet adventures like award winning molecular gastronomy will excite the most sophisticated foodie.

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN)

Property information

Total rooms: 427

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory This resort is 'Adults-Only'. No one under the age of 21 is permitted at the hotel.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory This hotel does not accept Spring Breakers or student groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
Minimum Guest Age: 21
General Policies: Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

This resort is 'Adults-Only' and gay/lesbian friendly.  No one under the age of 21 is permitted at the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).  Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. 
-Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in at Grand Oasis Sens is 21 years of age.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 1216 reviews
  • 5.0 star tripadvisor rating
    Amazing service!

    Spent the weekend in this resort and couldn't believe how amazing the service was! Specifically, "Luis & Tito" our servers in the breakfast buffet. I would retutn just for to see them. There were others but don't remember their names. Overall an amazing experience

    Oct 25, 2021
  • 3.0 star tripadvisor rating
    Now Emerald Cancun October 2021

    We stayed here a week. Staff is amazing especially Alex the pool concierge and Osvel our beach server both went out of their way to make us feel like family. Hotel itself was just ok we had many room issues one room was very unsafe and the other room had water leaking from the ceiling in the bathroom. We wasted half of our trip trying to get things fixed or changing rooms it made what it as suppose to be a relaxing trip very frustrating and exhausting. At first they didn’t believe water was leaking from the ceiling called 3 times no help then went down and talked to someone didn’t get that room changed until our last night. The beach is not what it looks like in the pictures due to weather it is very sloped. Food was ok and entertainment was lacking. Shows that they had started early usually at 7 and we never saw the entertainment staff until our last 2 days there.

    Oct 24, 2021
  • 4.0 star tripadvisor rating
    Review

    Had a great time at this resort. We just had a 5 day stay but enjoyed it. Eddy from the entertainment team was great! Food was good. Alcohol great! Will definitely visit again. Great weather and loved it.

    Oct 23, 2021
  • 5.0 star tripadvisor rating
    Birthday Trip

    Great experience! I Would definitely visit again. Food was good! Waiters Tito and Yoshmar were committed to great service and were very friendly. They made sure we were always having a good time. Great atmosphere.

    Oct 22, 2021
  • 5.0 star tripadvisor rating
    Birthday celebration

    Great place to stay! Yoshmar and Tito were absolutely amazing and provided the best service. They were very welcoming and attentive. Food was very good. One of the best resorts I have been to ! Would recommend this place to anyone

    Oct 22, 2021