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Hotel overview

Awaken all your senses in a romantic and elegant atmosphere that’s warm and inviting. Relax in an adults-only oceanfront paradise where it’s easy to explore your passions in a variety of ways. Sip cocktails on the white sand beach or at the swim-up bar, then indulge in luxuries like blissful spa treatments, 24-hour room service, and amazing live entertainment like the not-to-be-missed fire and drums show. Upscale gourmet adventures like award winning molecular gastronomy will excite the most sophisticated foodie.


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN)

Property information

Total rooms: 427


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory This resort is 'Adults-Only'. No one under the age of 21 is permitted at the hotel.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory This hotel does not accept Spring Breakers or student groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
Minimum Guest Age: 21
General Policies: Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

This resort is 'Adults-Only' and gay/lesbian friendly.  No one under the age of 21 is permitted at the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).  Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. 
-Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in at Grand Oasis Sens is 21 years of age.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 2196 reviews
  • 4.0 star tripadvisor rating
    Relaxing vacation with lots of activities available.

    The activities were amazing including yoga, bingo, horseshoes, beach volley ball, paddle boarding, dance lessons and we did a sip and paint with Luis and Maima! Or, you can just sit back and chill! While the resort is older, the beach and pools were nice, and the staff was very friendly.

    May 26, 2023
  • 4.0 star tripadvisor rating
    We had a wonderful time but…..

    First time in Cancun, chose this resort because of high rating. But honestly I was upset upon arrival at the hotel. Our room was extremely dated and nothing fancy at all and the quick dinner we had at the buffet was horrible. With that being said there were many good things about the resort that outweighed the bad. Pros: service and staff were beyond excellent. They all had wonderful attitudes and bent over backwards to serve, pools had wonderful views, lots of seating and shade, restaurants were excellent and the breakfast buffet was much better than the dinner, beach was well kept, plenty of activities and shows throughout the day/night, wide array of drink choices. Cons: little to no AC anywhere at the resort - our room AC never turned off and it just felt cool, not cold; the bathroom, especially the shower was in need of some serious renovating, the resort would not break bigger bills into 5s and 1s-we had to ask wait staff for change for 20s. Overall we had a great time but will try a different place next time!

    May 25, 2023
  • 3.0 star tripadvisor rating
    Good for someone on a budget.

    5 night stay first time in Cancun, here my honest review. THE GOOD: Affordable, restaurants were excellent except the buffet, it was ok. Incredible staff, greated us with champaign upon checking in.Entertainment was great. Outside views were breathtaking. THE BAD: Outdated rooms, bottom door hinge was broken, bedsheets smelled, curtains were stained, not all electrical outlets worked. Safe had a dead battery, AC leaked onto the floor, technician came and fixed it then leaked again the next day. Found 2 cockroaches in the room and hallways. Tiles were missing from the pool. The entire resort needs some updates.

    May 22, 2023
  • 1.0 star tripadvisor rating
    I cried when we arrived, the reviews must be fake.

    Other reviews really must be fake…this place is really run down, dirty, food was gross, old and falling apart. I actually cried when we arrived. Do not believe the pictures on their website, this place looks nothing like that. No ac in any place except your room, not in lobby, hallways, restaurants, it’s hot, stuffy, and smells dirty. I’m not trying to sound like an unhappy customer, I’m being very honest. You will be horrified by the condition of this place. The beach lounge chair cushions are all stained and dirty, the pools had mold (and were too small for the massive amount of people in them) everywhere you look it’s just dirty and covered in fingerprints. It looked like someone threw up on our toilet seat top when we arrived in our delapitated room. We wore flip flops in the shower, there were dead bugs and piles of dirt in the cabinet where the mini fridge was, there was NO HOT water to shower, restaurants were closed that the app says we’re open, the food was so bad (panini was 2 slices of white bread with chicken nugget in between and not even toasted), the buffet experience is scary- room is filthy and hot (no ac) and for anything “fresh” you have to wait in line for the one cook to make it. There is absolutely nothing upscale or luxurious about this place. It does NOT look like the pictures on the website. Pictures don’t lie, please look at mine. I don’t usually post reviews but was so upset about this place and then the dismissive response from management just put me over the edge. There are too many other hotels in Cancun to choose from, please do your homework before booking this place.

    May 21, 2023
  • 3.0 star tripadvisor rating
    Just an OK place to stay.

    This hotel was disappointing for us. It is very out of date and we didn’t check the reviews well enough before we booked. The beach wasn’t good and that was disappointing. We upgraded our reservation to include a private cool pool on our balcony. I think it was built in the 70’s or 80’s. It was not appealing. Although the hotel was clean it just felt really old and not luxurious at all. The restaurants did have really good food especially the steak house. We also enjoyed the Japanese and Greek restaurant. Service was excellent for the most part.

    May 21, 2023