TripAdvisor traveler ratingbased on 13601 reviews
LocationCancun - Hotel Zone - Beachfront
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
*Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL resort properties on a year round basis. Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
- Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only). Policy is mandatory, per person and not refundable.
- Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
- Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating13601 reviews
The Grand Oasis Cancun = the worst experience I’ve ever had at a hotel, it ruined my first experience in Cancun. PLEASE BEWARE. My friends and it went to have a drink at one of the bars. The drinks were watered down and of insanely poor quality – I asked one of the workers if they had anything outside of the well drinks available, his response was that only “el Patron” or “el hefe” had access to the good alcohol, that the guests were only allowed to have the cheap stuff. Later at dinner, I had to send my food back because it wasn’t edible, and the wine tasted like it was made in someone’s barn. Topping off the experience was the smell of the rooms – and not just the rooms, but the beds. Laying down on the bed after a long trying day was welcomed until I smelled what I was laying on. The sheets had been cleaned, but the mattresses had not been properly taken care of – they smelled molded with uncleaned sweat to the point that I couldn’t sleep on them. The next morning, I checked out of the hotel completely disgusted and angry with the service that I experienced. Please BEWARE – because regardless of the photos and other reviews from this hotel – it is not a good idea to stay here.
I most definitely going back the service was amazing, the experience outstanding and especially someone special that I met during my time there “ Roberto “ he was amazing, kind, loving, just so grateful for meeting him. I’ll see you next year !
I just want to write this review to let you guys know, the awesome bartender you guys have. The thing i loved the most was how clean he kept the bar at all times. Definitely coming back just because of Roberto. Amazing service.
Roberto the bartender by the buffet was amazing. He treated my family great. I will Definitely go back just for him. He is an amazing person and great bartender we well. Thank you Roberto see you soon!
Where do I begin the hotel grounds are gorgeous. This hotel did not meet my expectations in any other category. The room had an odor of mildew and the bed is rock hard. I was disappointed in the food there was not a huge variety to choose from only half the restaurants were open and for breakfast a girl couldn’t even get any bacon. I am not sure if COVID had anything to do with the food selection. Also most guest were not wearing a face covering walking around the hotel. When we booked we were told that was mandatory. I would not recommend this resort. I have been to Cancun on several occasions this was my least favorite trip.