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Hotel overview
Location
Cancun - Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
16201 reviews
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Jun 05, 2023Nice place but has issues
Nice place. Room had a few issues that were not resolved (TV, hair drier, and refrigerator were not working) coffee and refrigerator was never restocked. They had a Black all inclusive option that was not offered to us. Those were all the great places along the beach. So many places to stay in the Hotel zone. Do your research. I will not be returning to this location, however.
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Jun 03, 2023If you are American, do not stay at this resort you are not welcomed
If you are in America and trying to come to Cancun, Do not and I mean do not stay at this resort!!!!! They do not like Americans and they have no problem making sure that you’re aware of that!!! if you don’t listen to this review and show up there it won’t take long before you notice that immediately!!!!!! they cater to their people and locals, although it is noted that it is an all inclusive resort it is not they will not serve you, and if you flash money, they do not care👎 The most disrespectfull Place I have ever been to in my life!!!! we had cockroaches and German cockroaches, which is even worse crawling around the floors, a tub that would not drain and every day they had to come out to fix it. Then one night we walk in the room and the floor is soaked from the upstairs air condition. We had a puddle of water and had to have about five guys in here fixing it, it has been nothing but a nightmare we spoke to other Americans, which was probably about 10 total, and the whole resort that felt the same way. This is not a place for Americans to stay !!!stay away from this resort.
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May 29, 2023
One man saved me from giving up on this place
This review is for the grand oasis sens resort which is the same resort but I guess the name change hasn’t been made official to the rest of the world. I should give this resort a lower rating because a majority of the bartenders can’t make a cocktail to save their lives! Also this hotel is supposed to be kid friendly but has no activities for the kids. All the good stuff happens at 10pm and that’s when most kids fall asleep. But I will say this, there is a restaurant on the resort called Maki Taco and it is AMAZING! This one spot and the waiter there really heightened our experience. The waiter’s name is Antonio and he took his time to explain to us the menu and made great recommendations. He made sure we always had a drink in our hands, plates of Japanese-Mexican inspired dishes on our tables and a smile on his face. This man made a Paloma that no one else on the resort can make and it was beyond amazing. Service like that is what made me enjoy my vacation with my family. They Should make Antonio the Manager because that man sets the bar!
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May 28, 2023
DOG FOOD- STAFF NOT FRIENDLY OR HELPFUL
****READ this before you book this hotel**** If you are just looking to get drunk and enjoy the 🌞, it's a good hotel. Cheap alcohol, nice pool; other than that- horrible!!!!! The staff is rude rude rude... people are always hustling you to sell you something. The food is bad bad bad bas- like dog food. I will show you plenty of pictures. If you are looking to eat protein- go some where else. I had to eat pure French fries and bread. The quality of the office is horrible and not much variety. Every buffet and inclusive restaurant serves the same food. The food is dried and old. Super bad; no joke.
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May 26, 2023
DO NOT STAY HERE! DIRTY, UNFRIENDLY, NOT EVEN 1 STAR
On May 14, 2023 Our flight on United Airlines was canceled and we were forced to spend the night in Cancun until we could get out on another flight the next day. United bussed us to this hotel where they pay for accommodations. Upon arrival we were all assigned rooms. I was part of a party of 3 couples. In trying to find our room, my husband and I had to try to ask 3 different employees of the resort (security) who all of them said no English. After wandering around trying to understand the signs since no one could help us, we finally after about an hour located our room. Each of our rooms were located at the very farthest portion of the resort and at the very end room of each floor level hall. Once my husband and I got to our room, the door was wide open. We walked in a little worried already, the room itself was so small and absolutely the most outdated dingy room I have ever seen. The door itself was a beat up white door which didn't even match all the other doors down the hall. Once we entered the room, the lighting was awful, the Safe was broken, there was Hair on the floor in the bedroom and bathroom. the hand towel hanging in the bathroom had gross stuff on it, definitely appeared dirty and hung up. The soap in the bathroom sink was used. This room was disgusting. It wreaked of cigarette smoke. We were however stuck, so we decided to try to find somewhere to eat. We located the Buffet, the food was all pretty awful. Everything appeared it had been out for a very long time. We chose to go to bed since we had to be back at the United transportation bus at 6am. Too afraid to even sleep in the bed, we used towels to lay on top. The next morning, one of the couples in our party who had a similar room at the other end of the resort woke up with Bed Bug Bites all over her legs. This hotel was DISGUSTING, I am ashamed of United Airlines for putting us up in this hotel.