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Hotel overview
Location
Cancun - Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
17149 reviews
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Oct 03, 2024Additional costs never mentioned while booking, terrible customer experience service.
Terrible in various aspects, traveled along with 7 families and it is by much the worst experience ever. This is not even a 1 star hotel. Food is acceptable however less variety and offering than mentioned while checkin in. Drinks… well better not mention it. Just be careful when you hear “included” as for this hotel is always something unrealistic. It’s a big difference what you are told while booking compared to what you receive. Transportation was okay as it was offered while booking as an included service but 40-45 min waiting time after you show up with the local point of contact upon arrival. Concierge service is worst of all. They never mention there were additional (basic) costs not included while booking such as safe in the room as you need to rent a lock for 10 dollars per night. This is for sure not explained in any previous brochure you get while booking. Standard room is pretty much standard, nothing but bed and bathroom. Not even space for unpacking, room is old and antique and bathtub is not properly working. In terms of differences between categories well, let’s say don’t stay here unless you are willing to pay for the pyramid categories otherwise you will be expelled for almost every near by area. While checking in I was told I would have access to almost everything with small differences in categories (as expected for what you pay) however it was completely the opposite, what you get is not even close compared to what you pay. In general the worst experience ever and I arrived today, just willing to move away as soon as possible. Usually customer experience team would reply saying that they feel sorry for the inconveniences and they would work in improving but please… don’t lie you really don’t regret this, don’t share you even care as you don’t, concierge team Sahara Aburto even mentioned my concerns had already been shared previously by other customers and no positive response were given so far. Concierge told me my only point of contact were the booking team I reserved the room with and it was their obligation to make me aware about every additional hidden cost before even booking. To be honest if I would have know I wouldn’t ever have booked here. Hope this works for other customers, there are other options very close with better price-profit relation. This is not an option.
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Sep 25, 2024
Incredibly underwhelming
Where do I begin? I highly suggest staying day away from this hotel. I took advantage of a Monster deal. Originally monster had numerous locations in Cancun to choose from- all with better reviews. However when I was ready to book a quick trip to Cancun Grand Ossis was all they offered. The driver who picked us up from the airport got us to the hotel 45 minutes behind schedule because he picked up a different couple after our pick up and decided to take them to their hotel first even though it was obviously much closer to drop us off first at Grand Oasis. Definitely a poor introduction and it felt like this wouldn’t have happened if we were Mexican. The reception staff isn’t very alert and attentive and I struggled with my suitcase as I entered the front lobby as a man in a concierge uniform acted as if he didn’t see me struggling- never offered to help. If you stay at the Grand Oasis there are different “tiers” of access. The blue bracelet gets you the most gross, low quality food available. The buffet has a bunch of unrecognizable and unappealing dishes and on a scale of 1-10 the food is a solid 2-3. If you are a foodie or just appreciate good, fresh, quality cuisine that is abundant in Mexico you will VERY disappointed here. The other food options remind me of an under funded high school cafeteria. The crowd seems to be more like a local population looking for a staycation close to home. Cocktails and wine are also below average. The trattoria was the only restaurant I found acceptable so that one is where I’ll be every day but it’s only open for dinner. The staff is a mixed bag- some are friendly and enthusiastic- others don’t seem like they even want to be there.. The room is spacious and overall nice enough. Day 3 we got hit with a tropical storm. The whole hotel is currently flooded including my room, which has a 2 inch layer of water covering the entire floor. The elevators are shut down and we have multiple flights to down and up if we want to leave the room . Though I know we can’t control nature the hotel was completely flooded after the overnight storm with large amounts of water invading the buildings, rushing down the stairs (see photo) and creating multiple safety hazards. Shouldn’t the building structure be in better condition ? There are ceiling leaked and water everywhere…. I must say that hard working staff is doing their best to clear the water but obviously it’s a terrible situation especially for people who are less Mobile. Definitely so Many better places to be in beautiful Cancun!
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Sep 23, 2024
This place is clearly a money laundering factory and does not pride themselves in service.
DO not do business involving Monster promotions. It's a huge scam to upsell more "amenities" in the higher priced "private" section of resort. Monster tells you it's possible to switch to their other property in Tulum, which has a better setup and is smaller. This is a lie. It took 3 days and 2 relocations to get the room we were promised, and the first room had no working AC. The age of building and lack of upkeep is evident everywhere. If you like loud, ridiculous pseudo Mayan entertainment, cheesy spring break, and Vegas vibes, this could be for you. For me, there was no peace or quiet anywhere. Many US guests were rude to other guests....lots of drunks, very "ghetto" vibe. I was sickened with the poor liquor and no decent wine choices, just one horrid red and white, from Chile. I also fell ill from the food. Most of the food offerings are similar between restaurants, but the food is as bland as can be. I ate at Miramar most mornings, even though I wasn't supposed to. I left campus for dinner. Not a place for healthy foodies.
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Sep 19, 2024Amazing!
We were looked after by Lois, Ruben, Doris and Esmeralda. Oh my goodness! They were the most attentive hosts for us - nothing was too much, even when we asked to change the breakfast dishes slightly. I cannot thank them enough for all they have done for us. They have made our holiday extra special and we are extremely grateful for them! Amazing food, amazing service, amazing holiday - thank you Miramar for starting each day with delicious food and views of the ocean. View attached!
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Sep 18, 2024
Maki Taco!
Best food we had on the resort! Thank you to our waiter Ricardo!!!! We enjoyed it so much!!! It stood out the best! We were very pleased. The food was great and we are definitely coming back for more. The atmosphere is just right. Can’t wait to come back for more.