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Hotel overview

Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms. 20DEC25-04JAN26 30 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST 21DEC26-03JAN27 21 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST 18DEC27-02JAN28 30 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST 22DEC28-02JAN29 30 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST

Property information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 1
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 26.72 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory A mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 5520 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt Playa del Carmen's superpower is it's Staff

    The location of the hotel is ideal. It's on the beach and it's a very short walk to 5th Ave. There are restaurants and shops within a short walk from the hotel. The hotel itself is nice. It could use a little refreshing in certain areas but it's clean and has all the amenities that one might expect. I stayed on the 3rd floor right over the restaurant which I think takes away from the view. Try to get a room in the middle not on either end. I'd also add that I felt very safe here as a solo traveler. There is a guard booth upon entering the property. Whenever I left in a taxi the driver would tell the guard which room I was from...I believe this was a great security measure, especially for a solo traveler. The food is OK. I really like flavorful food...kind of a foodie and will say that the food is NOT that. BUT it's decent. And there are many dining options very close to the hotel. I had club lounge access, and I believe that it is worth it because of the breakfast and happy hour access. The greatest thing about Grand Hyatt Playa Del Carmen is the Staff. They deliver exemplary customer service. Julio and Giovanni in the Breakfast area, Jesus in the Valet area, Jose at Front Desk, Anna, Marie, Marcela and Angel in the Club Lounge all made my stay so much better. They are hard workers, always greeting me with a smile and just kind people. I would go back to the hotel for them alone. Lastly, the team really helped me celebrate my birthday through decorating my room, cakes, a doll, candles and singing to me.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Unfortunate

    The resort was okay. I gave it two stars because the massage I had was amazing. Unfortunately, I was tricked by Marisol to attend a sales presentation at another resort, Dreams Jade, after she assured me that it was just to view the property because we stay at Hyatts frequently. The sales rep, Max, was rude and berated my family despite me telling him I was unaware that this was a sales pitch and we are not interested in their “membership”. When I complained to the hotel staff about it at the Grand Hyatt I was told someone would reach out to me from the other hotel to address Max’s bad behavior. I haven’t heard back of course because this is all part of the scam.

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt second was great

    We decided to revisit Playa and the Grand Hyatt we were here 9 yrs ago and they had just open. Our experience was great a fresh and new hotel all nice and shiny. I must that hotel is still nice and relaxing it’s a little wear in spaces but that expected but we really did enjoy ourselves the 2nd time around. Check was a lil off because of the power outage which nobody has control over the weather but once we were settled in the good times rolled. We opted for the all inclusive package and it was really worth I encourage others to look into it. So much to say about the Grand Hyatt it’s all positive. Thank your Grand Hyatt for helping us celebrate our anniversary for the second time.

    Jun 26, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    The worst hotel experience possible

    The hotel was filthy..I paid for an upgrade and the room was so dirty.I made them change the curtains as they had huge stains on them.No apology.When I checked out I was handed a bill for £3000.00 even though I had agreed a price of £140.00 for the whole stay.Do not stay in this hotel!

    Jun 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt, Great Family fun

    Grand Hyatt Playa Del Carmen - Arrival and Check-in - Right from the very start, our transportation from the airport was flawless. The concierge had set that up months in advanced. Upon arrival our baggage was attended to and delivered to our room ahead of our arrival to our room. After check-in, the gentleman that checked us in walked us to the Grand Club (Globalist lounge). We received a nice cold welcome beer and it perfectly quenched my parched throat. Room - We paid for a suite upgrade and it was AWESOME! The room was so nice. Temperature control was easy to use and very responsive. The bed, sheets, extra pillows...so great. Breakfast at La Cocina - We were expecting a standard continental Club lounge breakfast, but to our surprise we ate our globalist breakfast in La Cocina with the buffet. WHAT A SPREAD!! Omelet and quesadilla station, fresh fruit, yogurt, toppings, huge salad bar, waffles, pancakes, French toast, variety of breads, warm entrees and sides. What a great start to each day. Pool - The temperature of the pool was perfect. Not too cold and not too warm. The pool/towel staff were so helpful. We lost a bracelet and they scoured the pool and deck looking for it. We didn't end up finding it, but it was clear that they were definitely on our team. Paseo Bar - Bartender Evelyn was so good to us. She spent so much time talking mezcal, tequila, and cocktails with us. We went back a few days later and her smile as we came back made us feel special. Grand Club - Now to the Globalist club lounge. These three ladies (Maria, Marcella, Ana) were soooooo good to us. It was sad saying good bye to them. AND the food was amazing. We read a handful of reviews saying the food was "serviceable or just okay," so we weren't expecting much. But options were outstanding! Sandwiches, entree food, soup, warm and cold veggies, desserts, full bar! Wow!!! Nice job Grand Hyatt taking care of your globablist people! And then as we were getting ready to walk the town, we were invited to an event in the garden. It ended up being a Chef Competition for the Hyatt's in the Latin area. What a fun event!!! We were able to meet the Food and beverage manager, Sandro, and Diego (GM). We sat down with Mr. Diego and his wife. We had such a lovely night with bourbon and cocktails. Overall, our family of five knew we were going to have fun, but we didn't realize how amazing our time would be for the 6 days we were there. Thank you Grand Hyatt Playa Del Carmen!!

    Jun 16, 2025