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Hotel overview

Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms. 20DEC25-04JAN26 30 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST 21DEC26-03JAN27 21 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST 18DEC27-02JAN28 30 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST 22DEC28-02JAN29 30 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST

Property information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 1
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 26.72 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory A mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 5512 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great birthday vacation

    I had a great week celebrating my daughter’s birthday and the staff (Anali, Maria, Marcela and Angel) made it even more special by bringing a special little birthday cake. This hotel was near everything we wanted to visit, was very clean and had delicious food.

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt great place to vacation

    We had a relaxing and enjoyable week staying at the Grand Hyatt. La Cocina restaurant was delicious every time, especially because of the great service from Yairo, Daniel, Romeo, Lulu, Teresita and Giovanni. I would highly recommend staying there.

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Farid at Front Desk is AWESOME!

    This is a great 4* Grand Hyatt but remember we are in Mexico...overall, Rodrigo of room services and Farid of FD were excellent. I love the bones of this resort...BUT it needs some guidance.. Fairmont Mayakoba resort and Secret's Akumal are the true gems!! Enough of the loud music for us guests to endure ...it has to be divulged.

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Engagement Celebration

    From start to finish. From entering, to check in, dining, to check out. This resort is the best I’ve stayed in. My fiance and I visited to both celebrate our engagement and Check out the wedding venues they offer. Osiris, the event planner is phenomenal. They are extremely accommodating and make sure you as the guest have everything that you need and then some. The entire staff is there to make you feel extremely special. Osiris put a food tasting and cake tasting together for us. We used the La Cocina dining space to do this. The staff there are 5 star!!! Zaira, Teresita, Walter & Julio really took care of us. Making sure we had everything we needed. The food provided by the event team was a 5 star meal. Wonderful presentation, high quality food and great portion size. You don’t get this experience hardly anywhere else…we cannot wait to come back. The room was immaculate. King suite with partial ocean view. Very lavish with plenty of space and a beautiful balcony overlooking the mangrove. I would recommend Grand Hyatt PDC to anybody coming to visit this area

    May 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful experience

    Everyone was helpful. The rooms were very nice. Pool was clean and the food was great. I would definitely recommend going. and I will be back soon. Thank you Antonio for your wonderful story and also Jesé and Aylia for all your help. See you soon

    May 21, 2025