Hotel overview

Reminiscent of the grand hotels from Hawaii’s golden age, this premiere resort offers a world of invigorating lava rock showers, sparkling pools and manicured gardens in a welcoming open-air setting. Overlooking Poipu’s majestic Keoneloa Bay, it appeals to families, honeymooners and golf enthusiasts with access to the Robert Trent Jones Jr.-designed Poipu Bay Championship Golf Course; the Camp Hyatt activities program for kids ages 3-12; a water playground complete with a 150-foot water slide, sparkling swimming pools, waterfalls and five acres of saltwater swimming lagoons and a pampering menu of treatments at the state-of-the-art ANARA Spa.

Location

Poipu
Kauai Island, HI, USA - Lihue Municipal Airport (LIH) : 30 miles

Property information

Year Built: 1990
Last Renovation: 2003
Accessible rooms: 19
Air conditioned guest rooms: 604
King bedrooms: 315
Queen queen bedrooms: 96

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum mandatory hotel-imposed fee of $40.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will be doing repairs along the facade of the hotel. There will be scaffolding that moves along the perimeter of the building. Rooms adjacent to the scaffolding will remain out of order. There is intermittent noise in the way of hammering or drilling, but there is also quiet work such as painting and plastering. The adult pool shall be closed for the duration of the project. The multi-level fresh water playground will remain available for guests’ enjoyment.
Advisory Work will take place weekdays from 9am–5pm. Please note renovation dates and times are subject to change at any time without prior notification.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 19
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Hotel Mandatory hotel imposed resort fee inclusions:
• Self-parking
• Golf course and club house shuttle service
• Two complimentary reusable water bottles per stay
• Purified water stations
• Coffee maker in room with Hawaiian coffee and tea
• Self-service washer/dryer and detergent
• Boarding pass and incoming fax printing
• Unlimited local and toll-free calls
• In-room safe
• Reusable logo tote bag, located in closet
• Access to 24 hour Anara Spa fitness center
• Fitness and yoga classes at Anara Spa, see hotel for schedule, 14 yrs and older
• Welcome lei greeting
• Guided sunrise walk, Monday – Saturday
• Hawaiian crafters, daily in lobby
• Entertainment and hula, Seaview Terrace
• Torch lighting ceremony, three times per week
• Ukulele, lei-making, and hula lessons
• Koi fish feeding, parrot talk, and wildlife walk
• Hydroponic garden tour
• Sunscreen samples, at pool recreation desk
• 1 hour tennis court time daily (reservations required/equipment rental available)
• Complimentary bicycle usage, based on availability, see Valet for rental

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

 

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 8408 reviews
  • 5.0 star tripadvisor rating
    Beyond SPECIAL

    The staff here at this hotel are pure ALOHA spirit in their hearts and everything they do everyday for their guests at the Hyatt. A beautiful property but for us what brings us back every year are the amazing people!

    Apr 13, 2020
  • 5.0 star tripadvisor rating
    Dining while watching the huge Koi swim directly under our table was a joy.

    This hotel has many fine places to dine. We chose the Koi Pond venue as it was a little less formal and seemed like more fun what with the whole place built over a Koi pond so the fish swim all around the restaurant while you walk on raised paths with wider sections where the various tables are placed. The menu is heavily Polynesian with all the standard Hawaiian favorites and several interesting variants of spit roasted pigs and mahi-mahi baked in salt (Try this one!). We enjoyed it a lot and will certainly go back next time we are staying in Kauai. Attentive service without being obtrusive made for an overall excellent time.

    Mar 31, 2020
  • 5.0 star tripadvisor rating
    BEST resort in Hawaii!

    The hotel grounds are absolutely gorgeous! The hotel staff goes above and beyond. The room next to us, there was some sort of party going on. We called the front desk and they immediately investigated it, and took care of it. As we were there my husband and I were already making future plans to visit the property, and bringing family with us. Can not wait to go back!

    Mar 30, 2020
  • 5.0 star tripadvisor rating
    FAMILY TRIP OF A LIFETIME!!!

    Hands down THE best hotel on the island!!!! This is our second time staying on the resort and it was just as magical this time as was two years ago! Service is second to none and beyond exceptional! My husband and I have vowed to never stay anywhere else while visiting and we are currently planning the next visit! My only complaint was not staying longer. Keep setting the bar high Grand Hyatt! Thank you for an experience my family and I will never forget!

    Mar 26, 2020
  • 5.0 star tripadvisor rating
    Superb resort, perfectly located

    My-11-person family took our bi-annual family vacation on Kauai this year (previously stayed on Maui and Oahu and we had carefully chosen the Grand Hyatt for location reasons (equi-distance to sights to west, and to north & east). We made the right decision - location on the island was perfect. Very expensive but worth the money. We had 6-rooms and the hotel accomodated our prior request of all on the same upper floor, all ocean view. Rooms were nice and daily room service was excellent. We booked 7 months prior to our stay, via a travel agent, who set up our rooms, luau reservations, etc. before we arrived so I'm sure that helped. Buffet breakfast (included in room rate) was superb - foods choice outstanding, and all presented very nicely. Breakfast staff were a joy, knew us all by name after just 2 days of our 9-day stay. The casual Seaview Terrace was just right for evening meals after a day out sight-seeing with casual dressing. We all preferred the menu and seating arrangements of the upscale Tidepools restaurant over the fancier Dondero's Italian Restaurant, though they both served excellent quality food. Went to the Wednesday on-site Luau (runs Sundays and Wednesdays). Very pricey (we had a Premier front table) but a nice show and souvenir photos were free. Good food choice (buffet style - which the kids prefer). The pools were voted best of any resort that we as a family have ever stayed in (and we've been fortunate to stay in quite a few nice resorts). The kids particularly liked the saltwater sand beach pool and the water slide. Lots of free seating and towels for the adults around the pools. The on-site Avis dealership made vehicle renting a breeze (they have Pacifica minivans, GMVC SUVs and Jeep 4-wheel drives) The on-site shops are pricey (as is normal) but the variety of clothing choices was good as were the snacks in the on-site food shops. The only negative was the on-site Expedia concierge. Mostly nice people but they are subcontracted to the Hyatt (not part of the Hyatt staff) so they didn't have direct access to the hotel restaurant reservation system (they had to wait until the restauarant was open). And they messed up one of my family outings - though it was fixed at no charge to me. Kids liked the 10:00 am daily parrot feeding and the Koi fish feeding in the hotel. Beach is not big but adequate as red flags were up every day that we were there. Monk Seals would laze on the beach. Spinner Dophins, Green Turtles and Humpback Whales all visible from the hotel balconies. Defintely the resort to stay in on this Garden Paradise, if you can live with the prices.

    Mar 24, 2020