TripAdvisor traveler ratingbased on 8409 reviews
Reminiscent of the grand hotels from Hawaii’s golden age, this premiere resort offers a world of invigorating lava rock showers, sparkling pools and manicured gardens in a welcoming open-air setting. Overlooking Poipu’s majestic Keoneloa Bay, it appeals to families, honeymooners and golf enthusiasts with access to the Robert Trent Jones Jr.-designed Poipu Bay Championship Golf Course; the Camp Hyatt activities program for kids ages 3-12; a water playground complete with a 150-foot water slide, sparkling swimming pools, waterfalls and five acres of saltwater swimming lagoons and a pampering menu of treatments at the state-of-the-art ANARA Spa.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
• Golf course and club house shuttle service
• Two complimentary reusable water bottles per stay
• Purified water stations
• Coffee maker in room with Hawaiian coffee and tea
• Self-service washer/dryer and detergent
• Boarding pass and incoming fax printing
• Unlimited local and toll-free calls
• In-room safe
• Reusable logo tote bag, located in closet
• Access to 24 hour Anara Spa fitness center
• Fitness and yoga classes at Anara Spa, see hotel for schedule, 14 yrs and older
• Welcome lei greeting
• Guided sunrise walk, Monday – Saturday
• Hawaiian crafters, daily in lobby
• Entertainment and hula, Seaview Terrace
• Torch lighting ceremony, three times per week
• Ukulele, lei-making, and hula lessons
• Koi fish feeding, parrot talk, and wildlife walk
• Hydroponic garden tour
• Sunscreen samples, at pool recreation desk
• 1 hour tennis court time daily (reservations required/equipment rental available)
• Complimentary bicycle usage, based on availability, see Valet for rental
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating8409 reviews
We stayed at the Grand Hyatt in July 2019 and a year on I am still upset about it. The hotel and the restaurants were good but not amazing. We stayed for 5 nights in a nice room with a sea view. The problem we had was that the bedding was wet, as were our clothes when we put them on. Imagine trying to sleep in a damp bed. On the first morning I contacted the manager early in the morning and asked for all our bedding to be changed including the duvet and pillows. Hooray problem solved, that night we slept like babes. Night 3 was not so good, back to our original problem. I complained again, they came and checked the room out but could find nothing wrong. The room also smelled of damp and to top that we were next to the ice room . It’s amazing that so many people have to collect ice in the middle of the night. When I got home to the UK I wrote to complain but did not receive a reply. I googled the damp hotel room scenario and found the answer to what I believe what was wrong, the air conditioning unit. If the unit is faulty it can cause furnishings to become damp. If I found that out, why did maintenance not know this. I am still upset and have bad feelings about this hotel group and their lack of care. This is an expensive hotel and you don’t expect to have this lack of care.
This is one of my favorite places to stay on Kauai. It's nestled right up to Shipwrecks beach, which has some fun waves if you're a surfer. The service is wonderful and the hotel is beautiful. I loved waking up and grabbing a cup of coffee then going for a walk down the green belt right outside the hotel grounds.
The staff here at this hotel are pure ALOHA spirit in their hearts and everything they do everyday for their guests at the Hyatt. A beautiful property but for us what brings us back every year are the amazing people!
Dining while watching the huge Koi swim directly under our table was a joy.
This hotel has many fine places to dine. We chose the Koi Pond venue as it was a little less formal and seemed like more fun what with the whole place built over a Koi pond so the fish swim all around the restaurant while you walk on raised paths with wider sections where the various tables are placed. The menu is heavily Polynesian with all the standard Hawaiian favorites and several interesting variants of spit roasted pigs and mahi-mahi baked in salt (Try this one!). We enjoyed it a lot and will certainly go back next time we are staying in Kauai. Attentive service without being obtrusive made for an overall excellent time.
BEST resort in Hawaii!
The hotel grounds are absolutely gorgeous! The hotel staff goes above and beyond. The room next to us, there was some sort of party going on. We called the front desk and they immediately investigated it, and took care of it. As we were there my husband and I were already making future plans to visit the property, and bringing family with us. Can not wait to go back!