TripAdvisor traveler ratingbased on 13171 reviews
LocationLas Vegas - Downtown
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed fee inclusions:
• In-room basic level wireless internet access for up to two (2) devices
• Self and valet parking with in and out privileges
• Access for two (2) daily to Hotel’s Fitness Center. Cardio and strength training equipment only. Wet areas not included.
• Two bottles of water, replenished daily, in guestroom
• Complimentary daily newspaper available in Hotel tower lobbies from 6:00am-10:00am
• Printing of airline boarding passes at Front Desk or Box Office
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Dogs up to 50 lbs are allowed for a fee of $40.00 per night (fee subject to change without notice) and $100.00 refundable security deposit (fee subject to change without notice). Pet friendly rooms are limited and must be reserved in advance.
Ratings & reviews
TripAdvisor traveler rating13171 reviews
I was treated as if I was a delinquent! Such a disappointing and embarrassing experience.
We stayed on the strip at 3 different hotels for our vacation and we loved every minute. Facilities were clean and set up to make guest feel safe, staff were their to happily serve doing everything they could to make things right. Upon arrival at the Golden Nugget this was not the case! Staff were scarce, facilities were dirty and grimmey. Clearly, things had only been surface level cleaned if at all. Elevator buttons and light switches were visablly dirty. Our shower was little more than a drizzle and shut off in the middle of use. The sealing was pealing. There was no plexi glass or safety precautions between gambling seats. Covid measures were lacking everywhere. The pool was at capacity making it impossible to get into unless you were willing to wait around for hours. The second day we were able to get into the pool. The water slide was closed which was the main reason for staying here & very disappointing to our kids. All this was nothing in comparison to how I was treated at the pool by the pool manager himself! All around the strip the pools are being managed with graciousness and thankfulness from staff for guest compliance. At the Golden Nugget the RULES ARE HANDLED MILITANTLY. As I was sitting in my lounge chair drinking my mojito, the manager delivered us a pizza and told me I needed to wear a mask, I replied confused since I had my mojito in hand. He proceeded to get in my face and asked me repeatedly if "we were going to have a problem?" He also asked me if he needed to go get someone else (referring to security). I don't remember his exact words but he eluded that if we had this problem again we were going to be forced to leave. This man threatened me and treated me as if I was a drunk delinquent in front of my three young children. My husband finished signing our $150 tab and then asked him to get out of my face and the mangaer walked away. As soon as he turned around I burst into tears. I have never been treated with such disrespect in my life and especially from someone in the service industry. The rest of the staff were embarrassed by his behavior and apologetic. I am a mother and elementary school teacher, mild mannered and kind in no way was I drunk or obnoxious. I have not been able to shake this incident from my mind. My husband complained to other management but they offered us no compensation.
So many options in Vegas- DO NOT COME HERE!
We have always come to Golden Nugget when we come to Vegas (multiple times a year). It has been our favorite. However they have changed a lot this year. THEIR CUSTOMER SERVICE AND AMENITIES ARE TERRIBLE! We called in advance to see if we needed to make reservations at the pool and they said no, we needed reservations and didn’t get into the pool once during our stay. We received nothing for our $80 resort fee. We have decided we will not be back based on how terrible we were treated this trip. Good bye golden nugget, so many options to choose from and you will not be one of them. Step up your game or lose your customers.
My birthday was ruined
We stay at the nugget a few times a year: birthdays,anniversary, Christmas, always in the rush tower, always in a corner king suite. We always loved it ! We love the pool! We are residents of Las Vegas. This visit we were made to feel like we were unwanted. We did not get the room we wanted. No second bathroom, no huge closet. There was no soap, no tissue box or soap dish in the bathroom and no comforter on the bed. When we did get a comforter, it reeked of bleach. I’m allergic. My eyes were almost swollen shut for a couple of days. We had to call many times to get what what we needed. We could not get a refrigerator ( even though there was no room service, I was told we could only get one if we had medication that needed refrigeration). No coffee maker. Had to go all the way down to Starbucks. Which was super crowded. Way to social distance GN. Only plastic cups in the room. Drank my birthday toast out of a flimsy cup which collapsed and I spilled on my new dress. The bed was awful. Way past it’s prime. My husband and I both had lower back pain for days. Now. The pool. I reserved a gazebo as I’m sun sensitive. Not a cabana. Nothing was said to me in all the emails that went back and forth about a charge. We sit down on that nasty plastic couch and order drinks. After about an hour, someone handed me a piece of paper to sign. It was a bill for $135. Mind you, this was in the afternoon, and most people had already left. I was a little confused about this charge. The young man got very hostile with me because I wouldn’t sign it. More people came over and stood around me. It turned into a scene. He was so rude, and I was already so disappointed with the service , that I burst into tears. I’m a 62 year old lady. I didn’t deserve this. And on my birthday. I was so totally embarrassed that I left and went to the bathroom to cry. When I came back I sat behind the Jacuzzi. Alone. The cocktail server came over to me and apologized profusely. My husband was still chewing out the staff, and calling management to complain. I took a couple of laps around the tank, and we left. Btw. We got charged $38 for those two drinks. My birthday dinner: We were told that the restaurants were open, even the chart house, my favorite place. Nope. Only the claim jumper was open. Dinner was served by a rude person, the food was mediocre and overpriced. And we felt big pressure to leave. They were aware it was my birthday. Nothing was done. Went down to the casino. Couldn’t get a drink. Couldn’t win a thing. I’ve never seen such tight machines. Nobody was winning. No fun. Next morning at 9:30, housekeeping actually came halfway into our room, even though we were both shouting at her to leave. I speak Spanish. There was no miscommunication. We were happy to leave and go back to our own home. Didn’t go back to the casino. Didn’t go on Fremont Street. I was too depressed to do anything. We paid the regular price for our room. No valet parking. No help with our luggage. We were told the bell caps were working, but we never saw one. My husband walked a block in the heat to self park. We will NOT stay here again. You lost some good customers golden nugget. WATCH OUT.! THE CIRCA IS OPENING SOON.
Lovely hotel and fantastic suites
Stayed here just after new year on business / leisure. I had already spent the holiday season with my middle son in another hotel and joined my mentor at the Golden Nugget. We stayed in a lovely one bedroom suite which my mentor and friend kindly reserved for us. It was super spacious, comfortable and so peaceful. I also visited my friends suite in the spa tower which was phenomenal! My Mom visited us for a few days while we were there and the staff made up an extra bed upon her arrival. My son was mesmerised by the “Gold Nugget” I’m display in the foyer and loved chatting to the friendly bellmen. Lovely people, classy hotel and great rooms and atmosphere. Thank you for having us. We will be back.
We stay at the Golden Nugget in the Rush Tower at least once a year and some times twice a year. We were originally booked for our annual trip in April and had to cancel due to COVID. When Vegas reopened we were ready for a trip so we booked 7/31-8/3. I wish I would have read the recent reviews on TripAdvisor prior to our trip. When we checked in to get our rooms our temperatures were taken (1 time). You can walk in off the street and there are no safety protocols at the door. Other than mandatory masks and limited seats at table games you wouldn’t know we were in a pandemic. The constant smell of marijuana from the homeless and riffraff coming in off of Fremont Street was overwhelming. Someone I was sitting near at a table game told me they had been there for 3 days and the slots were extremely tight. I soon began to notice how true that was. I never saw anyone get a hand pay and all of the 7 people in my group could not win anything. The pit bosses were very rude. It is obvious that they are trying to recoup the lost revenue by letting anyone and everyone in to gamble on the tight slots. We went to the D, Golden Gate, Fremont and Downtown Grand. At each of these we had our temperatures taken and sanitizer upon entering the doors. Also the slot machines let us play and win!! Back to the Rush Tower rooms: there was no comforter (just 2 sheets), no coffee maker, no Kleenex, 1 roll of toilet paper, no soap dish. I am so disappointed since the Golden Nugget has always been our favorite. We are now looking forward to Circa to open and possibly be our new spot to stay.