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Hotel overview
Generations Riviera Maya is Mexico’s premier All Suites, All Ocean Front, Family Resort where couples, wedding parties and families savor a Experience, a vacation that fosters togetherness. This hotel with 162 suites, winner of the prestigious AAA Four Diamond Award and Winner of The Magellan Gold and Silver Award 2014, by Travel Weekly, stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. The Hotel is located just steps away from El Dorado Casitas Royale, in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. 25 minutes south of Cancun International Airport, 20 minutes north of Playa del Carmen, just 10 minutes away from Mayakoba championship golf course, 25 minutes away from the Playacar Golf Club, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun. All guests (18 years and over) are welcome to use the facilities at the Adults Only El Dorado Casitas Royale and El Dorado Royale
BALLROOM / GENERATIONS RIVIERA MAYA:
Whether you celebrate a yearly family reunion, wedding or friend’s getaway, we adept accommodating groups for any occasion working to uphold our culinary mastery and personalized service. There is wide area at the Ballroom at Generations Rivera Maya for 160 people as classroom set up or 200 people for a gala dinner transforming a group gathering in to unforgettable memories.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
6311 reviews
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Jun 09, 2025WOULD NOT RECOMMEND FOR WEDDINGS!!
We fell in love with this resort during our site visit in 2023. The natural beauty of the place, combined with what felt like warm hospitality and a supportive planning team, made it feel like a dream location for our wedding. But sadly, when the actual wedding weekend arrived, the experience didn’t live up to that first impression. To be fair, Elvia and Uriel — our onsite wedding coordinators — were incredible. They worked so hard and truly cared about making our events run smoothly. Our wedding celebrations turned out beautiful thanks to their effort and professionalism. Unfortunately, the rest of the resort experience was a major disappointment. Since our site visit, the resort had changed management, and the difference was stark. Many of our guests shared that staff were rude, room service went ignored, AC and hot water weren’t working in rooms, and restaurants weren’t honoring reservations or accommodating seating even when booked in advance. We also had food service issues at two of our wedding events, which caused delays and stress we didn’t expect. Worst of all, a guest with a nut allergy was told a food item was safe — and it wasn’t. They had an allergic reaction and had to be rushed to the hospital. That kind of carelessness is simply unacceptable. I would urge any future couples considering this venue to ask hard questions and proceed with caution. The location might still be beautiful, but beauty can’t make up for poor service and a lack of guest care.
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Jun 08, 2025
Worst resort I've visited in years
We were so exciting about coming to Cancun, I love Cancun I lived in Cancun a few years so I just want my kids had a good time as I used to have. But, guess what. I reserved a room with a 2 bed and I got 1 bed, when we came into the room the floor was so wet that my kids slipped, it wasn't condensation,it was wet, I didn't said nothing, took a couple of towels and cleaned it. We when to the pool, eat and at the time to go to bed. Blood in my bed. My son has so many allergies that it was when I drive mad as hell. I don't want anything special, no special treatment I think as a customer when you spent money in a place, by the way not cheap for what it is, you deserve at least be treat right. Why wait till a customer had a bad experience to say sorry. Some of us don't have many vacations in a year and we plan everything to spent the best time you can spent in the few vacation days you have. Just unacceptable.
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Jun 04, 2025Great size and service, excursions a plus
Loved the size of this resort....big enough for a good selection of entertainment and dining, but not so big that it's overwhelming. Our oceanfront, swim-out room had an amazing view and we used our balcony pool multiple times a day! The resort was very clean. Every single employee was gracious, friendly, and hard-working. They really seemed happy. The rainfall shower was such a luxury. Also liked how eco-friendly the resort was. Subtracting a star for the small beach, limited shuttles to excursions, and open bathroom walls. The resort beach is very small, in length and depth before it becomes rocky. Basically, you can get up to your knees without water shoes. You do get the free option of going to Maroma Beach as part of your excursions, and that beach is beautiful and had lots of activities. Its only downside is the shuttle service. It runs only once in the morning to the beach and once in evening back to the resort. So if you're wanting the beach for just a couple of hours, you'll have to take a taxi instead. Same for Aqua Nick: only one shuttle per morning and one in afternoon, so that makes for a long day with little ones. If the resort offered more shuttle times, I'd definitely add a star. Finally, the bathroom wall doesn't go all the way to the ceiling, and the doors don't seal well, so we wished for more bathroom privacy.
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May 27, 2025
Worst all inclusive I’ve ever been
Overall really disappointed in this resort. We have stayed in numerous different resorts across Cancun area and this has by far been the worst one. The beach is unusable. Covered in seaweed and just totally unkept. There’s just one giant pool.. not a whole lot to do and really not much for little kids at all. Very few restaurant options. It’s super rundown across the resort, just old, dirty, and outdated. We paid $600 a night which was extremely overpriced for what you get here. I can’t understand how this is a “5 star hotel.” We won’t ever be returning to this resort.
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Apr 20, 2025Disappointed
Based on the reviews and the price we paid, we expected a much better experience. Unfortunately, our experience was in line with some of the poor reviews here. The worst by far was Chefs Market Buffet. Besides food being super repetitive, the quality wasn't great. Items are constantly running out, and utensils are missing regularly. No fruit available during lunch or dinner. Never seen that before. Asked for milk for a cup of coffee during lunch and was told they were out. By far the worst buffet we've ever experienced. Meal at Jade was pretty bad as well with dishes coming out dry with no sauce. Had to repeatedly ask to fix the dishes. Habb and Wine Room were decent, with Habb being the best. Generally food options are limited when traveling with kids. Barely any service at the pool or at the beach. Beach is very rocky and not swimmable. Still don't understand the purpose of our concierge other than to try to get us to go to a vacation club presentation, which we actually agreed to, but he never showed up! Wound up wasting an hour one morning waiting for him. Concierge deskwas not very helpful either. Made a reservation at a Rincon Mexicano restaurant as it wasn't marked as Adults Only on their app. The guy at the concierge desk told us we couldn't go with the kids and it's an app issue, as it should've been marked as adults only. Fine, no problem. Then I asked him to call one of the family friendly restaurants to see if they'd seat us. The answer was no. There are other issues at this resort that made our vacation quite frustrating. Unless there is a marked improvement we will nit ne visiting again. There are many great options at this price range.