TripAdvisor traveler ratingbased on 1092 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating1092 reviews
Top notch service!
I feel compelled to write a second review on this hotel because a lot has changed since my initial visit in 2014. I decided to comeback during the pandemic because the hotel is perfect for social isolation and I am glad I did! During my first visit years ago, I found customer service to be rather mediocre and unsophisticated throughout the hotel but all that has changed. The staff is now superb! It shows that they have been well trained in customer service and are extremely professional. I value customer service as one of the most important things the hospitality industry can provide. There is no price to be paid for that feeling of being welcomed, treated with professionalism and respect and being greeted with a frank and honest smile. I am thrilled The Four Seasons at Rancho Encantado has gotten it right...and I will keep coming back, even if I am not collecting my benefits of a Marriott Ambassador Elite at their Santa Fe property.
2nd visit- great food, ants in room both timed
Our original stay was last ski season, food and service was excellent. Loved the spa. However, our casita has ants all over the bathroom. I had to spray daily. I figured it was a fluke...the hotel is out in the middle of no where. We just came home yesterday from our second stay at the resort. Again the food and service was amazing. Our casita this time had ants all over in the bathroom. The staff sprayed our room but within 12 hours the ants were back. I went and bought Raid at the local store and had to spray twice daily. Ants all over the sink which just made it unpleasant. For a 5 star hotel I expect better!
Just attended a hour long Mixology Demo with Terra Bar GM Alfredo Sanchez, focused on Tequilas. It was an hour well spend. He talked about the origins of Tequila,demonstrated five different concoctions, all very different with different aged and flavored tequilas with several different bitters and NMexico Chile’s. Absolutely amazing! Thanks Alfredo.
Wonderful Stopover and Service
What you would expect from a Four Seasons visit - warmly greeted by the staff, fast checkin and on the way to our room. Large spacious rooms. We were traveling from Texas on our way to Colorado and this was a perfect stop. The layout of the hotel is superb, the casita experience gives you the sense of privacy which we enjoyed. Beds are excellent. We stayed in the interconnecting casita with our two young children and it was perfect to have an outdoor patio. The service was excellent, room service was fast and the staff was welcoming. I would say the bellmen, checkin and manager on duty (Roberto) were superb. We will always stop here on our trips and it was a real treat for us.
Great food, spotty Internet
Dinner and breakfast were fantastic. Room was great, minus the broken blinds facing the shower. We kept the closet door open to block views from the outside. Major hiccup was the Internet was chugging along at 2 Mbps downstream, 0.03 Mbps upstream (you read that right). An hour's worth of calls and troubleshooting turned up that the wireless access point was unplugged/missing in the room, so had to set up a new one. Worked eventually, but unfortunate to lose valuable time during a short stay on it. Some uneven communication when ordering food, but that also worked out ok eventually. Finally, if you booked via AmEx FHR, don't expect an upgrade, even at low occupancy.