TripAdvisor traveler ratingbased on 1086 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating1086 reviews
Great property in beautiful location
We stayed here for one night after Christmas (2019) the property is in a beautiful rural location about 15 min from Santa Fe. We didn’t mind this at all as it’s easy to drive into Santa Fe and parking wasn’t an issue at that time of the year. In the evening there is a complimentary car service with some nice car choices to arrive in style at one of the many lovely restaurants. We enjoyed the morning trail walk a lot despite the snow and the guide was wonderful. It might be on the pricy side, but we had a lovely stay.
Deposit taken immediately, refund takes forever.
Booked here in late February for summer stay. Huge deposit take immediaelty. When refund request was made, had to jump thru hoops and threaten legal action before refund was made. Really expect a whole lot better from a high end property like this one. Any other hotel refund was next day with one exception.
Getting away from it all
Private romantic suite. Indoor and outdoor fireplaces were charming. With the amazing in-room dining, it was hard to leave the suite. Loved the hiking trails with amazing views. Pool, fitness facility and yoga studio were well laid out.
Four Seasons Rancho Encantado - Superb customer service and fabulous spa services.
My wife and daughter and I and her boyfriend spent this past weekend at Rancho Encantado in Santa Fe, NM, and we were treated to extraordinary customer service at every turn. The GM of this property, Bixente Pery, bent over backwards to accommodate our need for special location and transportation services for my wife who had recently suffered a severe knee sprain, and also made sure that the restaurant was aware of my daughter's gluten & dairy intolerances. The spa practitioners were superb, and my wife and daughter told me that the woman who gave them facials was simply world class. We brought our new puppy Bella with us, and everyone on the staff called her by name and treated her like royalty. We drive up from our home in Albuquerque about 3-4 times a year to stay at Rancho Encantado and walk our dogs on the beautiful trails around this property. It is one of our favorite places on the planet to relax and unwind, and Bixente and his staff are extraordinary hosts!!!!
Couldn't Wait to Get Back Here!
We came last year around the same time and we couldn't wait to experience it again. Very rarely do we do something like book the exact room that we had before (we did), plan for the same week as before (we did), eat the same food as before (we did)...but as you can read, we did. The staff here are exceptional and this winter stay is the best. Practically no one on property but us and the staff. We hung out, did absolutely nothing, and enjoyed every minute. We did an observational cooking class that was a complimentary offering and were the only students. Chef Kai acted as if he had nothing else to do and spent quite a bit of time with us. Our walking tour around the ridge above the property - sensational and informative. We had a wonderful time enjoying this property....again. Is it January yet?