TripAdvisor traveler ratingbased on 18940 reviews
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating18940 reviews
Beautiful resort! Food and drinks great! Service is amazing though! Marcos is so knowledgeable and welcoming. He accommodated a bike ride of 10 people for us and took all necessary precautions for COVID. We all felt safe and comfortable. He also taught a fun brazelets class! Adrian was a gem at Basmati - my favorite restaurant experience. He chose all our course and exceeded our expectations. Freddi was very nice and accommodating at Los Olas. Cesar knew what drinks I liked before I even did! Best bartender! Last but not least, Francisco (Franky) was the life of our little group. He made us laugh from the moment we got in the lazy river until our last afternoon. He remembered us and the drinks we liked. He was SO, SO awesome! Can’t wait to return in December!
My wife and I had the most amazing experience for our honeymoon. Ever single server was so genuine and kind. The service was amazing. Our room had a rooftop pool and perfect ocean view. Highly recommend the excellence club as well. Special shout out to Manuel and Yessica in the excellence club area. Would recommend this to any couple looking for a relaxing vacation!
Looking for the best all inclusive resort and relaxing trip? Excellence Playa Mujeres is the #1 place! Absolutely outstanding service, food, drinks and beach’s. Manuel’s service by the beach is top notch. We never went hungry or thirsty with him helping us. Moses with the EC pool is another friendly and attentive staff member that we enjoyed talking to every day. Everyone is amazing and the atmosphere is like nothing we’ve experienced we will be back!
We had such a wonderful stay. We stayed in the excellence rooftop terrace ocean view. It is the best resort we have visited thus far. The pools and beach are gorgeous. The service was amazing everywhere from restaurants to bars etc. The food was excellent at all restaurants. Manuel the beach concierge went above and beyond every morning for our daily trip to the beach making sure we had a bed, towels, anr drinks for as long as we were there. We will be back for sure.
Amazing wedding destination
We booked our stay here for our wedding. The EC RTT was spectacular. Speaking of spectacular, the staff!! Wow! Manuel took care of us each morning on the beach and we are over the moon. Thank you Manuel!