Hotel overview

Located among the stunning white powder sands and turquoise waters of Playa Mujeres, Mexico; Finest Playa Mujeres by Excellence Group welcomes and accommodates guests of all ages, including couples, mid-size groups and families.  This elegant property features 450 finely appointed guest suites, the exclusive Excellence Club for adults 18+ to enjoy, Finest Club for guests of all ages, 12 irresistible all-inclusive international dining options, 10 swimming pools, a state-of-the-art fitness center with cardio conditioning equipment, elegant and spacious meeting facilities, full concierge services, and ONE Spa among other high-end amenities.

Location

Cancun-Playa Mujeres
Cancun International Airport : 18 miles

Property information

Year Built: 2014

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

5.0 18940 reviews
  • 5.0 star tripadvisor rating
    Amazing Service!

    Beautiful resort! Food and drinks great! Service is amazing though! Marcos is so knowledgeable and welcoming. He accommodated a bike ride of 10 people for us and took all necessary precautions for COVID. We all felt safe and comfortable. He also taught a fun brazelets class! Adrian was a gem at Basmati - my favorite restaurant experience. He chose all our course and exceeded our expectations. Freddi was very nice and accommodating at Los Olas. Cesar knew what drinks I liked before I even did! Best bartender! Last but not least, Francisco (Franky) was the life of our little group. He made us laugh from the moment we got in the lazy river until our last afternoon. He remembered us and the drinks we liked. He was SO, SO awesome! Can’t wait to return in December!

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    Perfect!!!

    My wife and I had the most amazing experience for our honeymoon. Ever single server was so genuine and kind. The service was amazing. Our room had a rooftop pool and perfect ocean view. Highly recommend the excellence club as well. Special shout out to Manuel and Yessica in the excellence club area. Would recommend this to any couple looking for a relaxing vacation!

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    Honeymoon Trip

    Looking for the best all inclusive resort and relaxing trip? Excellence Playa Mujeres is the #1 place! Absolutely outstanding service, food, drinks and beach’s. Manuel’s service by the beach is top notch. We never went hungry or thirsty with him helping us. Moses with the EC pool is another friendly and attentive staff member that we enjoyed talking to every day. Everyone is amazing and the atmosphere is like nothing we’ve experienced we will be back!

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    Wedding

    We had such a wonderful stay. We stayed in the excellence rooftop terrace ocean view. It is the best resort we have visited thus far. The pools and beach are gorgeous. The service was amazing everywhere from restaurants to bars etc. The food was excellent at all restaurants. Manuel the beach concierge went above and beyond every morning for our daily trip to the beach making sure we had a bed, towels, anr drinks for as long as we were there. We will be back for sure.

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    Amazing wedding destination

    We booked our stay here for our wedding. The EC RTT was spectacular. Speaking of spectacular, the staff!! Wow! Manuel took care of us each morning on the beach and we are over the moon. Thank you Manuel!

    Sep 17, 2020