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Six-night minimum stay required.
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6846 reviews
Chose the 80mi NakaWè massage my masseuse was Bertha. She is exceptional if you favor a truly deep tissue massage she is the masseuse for you. I felt amazing afterwards she was. All staff is very polite and attentive. There's also a sauna steam room and an infinity pool available to you.
Luis, and his team Sergio, Giouani, Andre Quinones,and Captain Cristi Vera were very attentive and made us feel at home. It was always great to see them when they came on shift. Would come again with service like this!
We just came back from our trip..my husband, my daughter (20) and I on 5/25. We arrived on 5/20 and we were suppose to have a shuttle pick us up from the airport and they never came (when we booked the reservation. air shuttle from and to the air port was included) so we had to get our own transportation. when we got to the hotel we found out that in order to use the adult pool and go to the night club we had to upgrade our wrist band to "VIP" which was another $90 pp and this was not stated on our reservation and we decided against it.. The second day was horrible too much construction around the pool which lasted the whole 5 days :( the Italian restaurant was horrible service.. order was wrong and service was slow. I would not recommend this hotel at all. we always go to Cancun but wanted to try another place..so very disappointed
Amazing Staff, Book the Club Room
Staff was incredible. So helpful and friendly (special thanks to Alejandro, Raul, Vivian, and "Nacho"). Couldn't say enough nice things about them and how they made our stay great. The resort itself was pleasant, with great amenities for Club room bookings. Had a few hiccups with rooms when checking in and there was some ongoing construction while we visited. Overall, would whole-heartedly recommend.
STAY HERE - it’s a real resort, unlike Los Arcos and Krystal. There are real tourists here and everything is super nice!
Stayed in two other “all inclusive” places during our 9 day stay here, first two being Los Arcos/Krystal, both had tiny rooms, horrible food that made us sick and 100% locals using day passes, which was the opposite of what we wanted. We eventually left both and found Fiesta Americana which is a legit and REAL resort!!! Highly recommend, the ppl are nice, the food and rooms are amazing. Security is legit, they won’t even let Uber drivers come in haha, so yeah. Def stay here! Special shout out to Argentina, who is a bartender in the adults-only infinity pool. She was amazing!!! They even have a cool peacock that wanders around