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Hotel overview
Discover a luxurious Hawaii resort inspired by Culture, Well-Being and Genuine Aloha. From Mauna Kea's winter snow-capped mountaintop to the flowing lava of Kilauea Volcano to tropical rainforests and a teeming undersea world, the Big Island of Hawaii has much to offer the spirited traveler.
Vacation at Fairmont Orchid, Hawaii, a 32-acre luxury oceanfront Hawaii hotel and resort along the beautiful Kohala Coast and enjoy a sugar-white sandy lagoon and aquamarine waters, a year-round children's program, golf, tennis, six restaurants, and outstanding service.
Featuring a wide range of exceptional dining options, including a casual deli, wonderful breakfast restaurant with a daily buffet, oceanfront dining with the freshest island specialties, and a robatayaki style and sushi restaurant, this Kohala Coast resort puts the island's best dining right at your doorstep. Enjoy the Kohala Coast sunset, delicious offerings, and romantic fine dining in Hawaii at the AAA Four Diamond award-winning Brown's Beach House, or dip your toes in the sand for a more casual family dining experience at Hale Kai Restaurant.
Share robata on the terrace or order handcrafted stand-outs like sea urchin eggs, octopus and abalone at the 14-seat sushi bar over artisan cocktails at Binchotan: Bar + Grill and indulge in a hearty, extensive a la carte breakfast menu at Orchid Court filled with classic dishes, Hawaiian go-tos, fresh pastries, and seasonal fresh fruit. End the day with a tropical libation, beautiful Kohala Coast sunsets and live music at Luana Lounge.
Fairmont Orchid, Hawaii's award-winning, Spa Without Walls lets you enjoy the splendor of Hawaii's tropical climate with eight private outdoor waterfall hale (huts), six rejuvenating ocean-side hale and four indoor treatment rooms. With the soothing sounds of water, the pleasant ocean breezes, and the floral scent that fills the air on the Big Island, experience unparalleled luxury as our spa treatments integrate Hawaii's natural therapeutic environment and ancient healing arts into every experience at our Hawaii hotel day spa. This luxurious spa extends to a full salon and 24-hour fitness center with a 10,000-square-foot oceanfront swimming pool and world-class tennis courts.
At the beach, be sure to meet the native Hawaiian Green Sea Turtles that bask on the shoreline every afternoon. The Hui Holokai Beach Club Ambassadors not only cater to the beach comforts of guests by setting up chairs and cabanas with towels and ice water, checking out beach equipment and suggesting sunscreen, but the real fun begins when they share their knowledge of Hawaii Island's rich cultural heritage as well as their own Hawaiian legacies mixed alongside.
This luxury resort also offers a 36-hole golf course, memorable weddings, great shopping, and many more activities to keep you busy during your stay in the beautiful Kohala Coast.
Location
WaikoloaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.
Minimum night stay requirements may apply to your reservation.
A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended. At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability at check-in.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel-imposed resort fee inclusions:
- Wellness classes. Weekly wellness activity calendar available at fairmontorchid.com
- Shuttle bus service within the Mauna Lani Resort.
- Golf Valet. Handling and storage of personal golf clubs during your stay.
- Branded reusable water bottle for each registered guest per stay, to be filled at purified water stations located throughout the resort.
- Coffee and tea service in the lobby between 5:00 a.m. and 6:30 a.m. (New)
- Hawaiian Cultural Classes & Resort Activities. Weekly activity schedule available at fairmontorchid.com.
- RunGo guided tours. (NEW)
- Lei greeting upon arrival.
- Snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.
- Pool amenities (sunscreen, water, and fruit service).
- Washer and dryer usage, including product. (NEW)
- 45-minute photo session with Pacific Dream Photography. Reservations required. Photos available for purchase.
The Resort Experience Fee will not include overnight valet or self-parking. Nightly parking charges will be:
Self-Parking: $38.00 plus tax
Valet-Parking: $45.00 plus tax
Ratings & reviews
TripAdvisor traveler rating
6157 reviews
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Jul 05, 2025Best staff ever.
My wife, daughter and I just checked into the Fairmont Orchid and had the absolute best experience ever with a hotel front desk staff. Sherry was so accommodating to our crazy, indecisive requests and moved all these reservations around so we could move to a different room on the other side of the hotel which we didn't like once we saw it, and ended up at the original room. She couldn't have been nicer and had every right to be annoyed and we are so happy with our beautiful room with a beautiful view for our family vacation. She truly made it special. Thank you Sherry, and thank you Fairmont Orchid, this is why we come back every year.
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Jul 05, 2025
Great facilities, great service
We stayed here for a week - a couple key highlights for us: 1. Breakfast is a must - it’s so good but I’d get the package before you arrive otherwise it’s very expensive. 2. Snorkeling in their private beach is more likely to get you a turtle sighting than anywhere else on this side of the island! 3. Pua at the front desk is an absolute rockstar. She helped us when their laundry machine went faulty (I mean it legit was disgusting) and when we needed a gratuity room to shower in on our last day. If we ever come back to the big island, there’s only one place we want to stay.
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Jun 26, 2025Stay elsewhere
We stayed here for 4 nights in June. I believe the room was 2246. This is a 3 star hotel at best pretending to be a 5 star and I travel quite often. The lobby and main areas were clean and check in was okay. Staff is nice. The years of poor cleaning was apparent in our room. The room appears clean from a distance when you walk in. The patio furniture hadn’t been cleaned in weeks or months. There was hair on the bathroom walls and walls of the shower, toilet base smelled of urine, and caked up dirt in places not being cleaned regularly. Bathtub was rusty and needs to be refinished. Shower tiles full of mildew, worse than a college dorm. Linen and towels are obviously laundered, but they are old, thin, and need to be replaced. There were 4 of us but every single day we had to call for towels because they would only stock a set for 3 people for some reason. The pool is nice. Use of the laundry facilities is included and was utilized by us. We appreciated that. They also charge $38 a day for self parking, but parking is included in the resort fee at Fairmont Kea Lani in Maui. That location is a true 5 star resort and a gem. If I visit Big Island again, I would not stay here. For the prices, rooms need to be overhauled asap. We bypassed the time by not spending a lot of down time in the room. The one and two star ratings are accurate.
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Jun 25, 2025Overall, Nice Vacation
We recently took our annual family trip, and this time, we opted to try a new island that we have never been to before. After going to Maui umpteenth times, and Oahu a few times as well, we decided to try the big island this time around. After scouring the internet for 5 star resorts that weren't crazily priced, I came upon the Fairmont Orchid. We stayed at the Fairmont Princess in Scottsdale, AZ last year and really enjoyed it, so we figured, why not? We know that the Fairmont on Maui is gorgeous, as we went for breakfast there a few years ago. I booked two (2) Gold premium ocean view rooms (one for me and my husband and one for our daughter and niece). You gotta go with the Gold rooms, as they come with access to the Gold Lounge which is 100% worth the up-charge for the rooms. A few days before our arrival, I received a call from Lora on the Gold floor, who, btw, was just wonderful! During our call, she informed me that the Gold lounge would be closed for 2 days while we were there to make some upgrades. She made sure to let us know that we would be receiving complimentary breakfast buffets for those 2 days, as well as a F&B credit for not having the canapes available. We were totally fine with that. Although, it was sad not being able to go grab snacks and drinks for those couple days...but not a big deal at all. Upon our arrival, we were greeted with fresh leis and taken to the Gold floor by the bellman and bellwoman (is that a word?). They were so nice and gave us a tour of the hotel on our way to our building. Once we hit floor 6, where the Gold rooms are, we were greeted by Lora and Samuel. Samuel offered us some champagne and they got us all checked in. We were taken to our rooms, which were very nice. They look just like the photos on the website. We had a beautiful view of the ocean and the pool with the waterfalls just outside of the window. We felt very at ease and glad to finally be there. We didn't really go to dinner that evening, since I passed out at 6pm (Hawaii time) from all the traveling that day. The next morning, we hit up the Orchid Court for the breakfast buffet since that was day 1 of the Gold lounge being closed. I gotta say, we weren't that impressed with the selection. After having the buffet at the Fairmont on Maui, we were excited to see if this one was just as great. It wasn't. It was about half the size of the Maui location, and the food wast just kinda warm, not hot. We definitely wouldn't pay $50 per person to eat there if it weren't being comped. We went back the next day, since that was day 2 of the lounge being closed, and it was still not very good. The service was also a bit non-existent that day as well. It was our last time going to the buffet for the rest of the trip. The pool area itself is nice, but the pool is a little dirty. My teenage daughter and niece both said it was dirty and had hair and garbage floating in it. They opted to go to the beach instead and go snorkeling. They enjoyed that very much. The beach is really pretty there. Not huge, but really nice and the water is so clear and blue. Fast forward to dinner time. We ventured outside of the hotel over to the Auberge to have dinner at the Canoe House, which BTW, you have to try! Amazing service and food. Anyway, they had weird desserts on the menu, so we said we were gonna go back to our hotel and grab dessert at Hale Kai, which is the restaurant by the pool. We walked up and asked for a table to grab some dessert. We were told we could order it to go, since they were too busy to have us sit there just to have dessert. So we left, and I was angry to be told that we, paying hotel guests, spending a lot of money on two rooms, couldn't sit down and have dessert. Nope. Wasn't having that. I told the concierge on the Gold floor what happened and explained that as a 5 star resort, that this was unacceptable. She agreed and put in a report. Next morning, the Gold Lounge was finally open again. Hallelujah! We went to grab breakfast when they opened and we're so happy to be able to go sit there and relax. When we were there, we were chatting with the 2 sweet ladies who worked there and told them how happy we were that they were open again, and told them about what happened the night before at Hale Kai and how we were so glad that we would be able to grab dessert at the Lounge again. Well, someone pretty important was there and overheard us and was just flabbergasted at what happened. He assured us that this matter would be taken care of immediately, and boy was it ever. My husband received a few phone calls from different folks apologizing for what happened and was told it was being handled and would not happen again. We appreciated the follow through and the efforts made to correct it. Anyway, the two of us decided to go have massages at the Spa Without Walls that day. Lora set those appointments up for us, and wow!!! I had such an amazing massage. They take you to these little huts that are around the pool area (sorta) and when you lay down, there is a glass viewing area to see the fish swim underneath you while you are having your massage. I fell asleep, because I was so relaxed. Literally one of the best massages I ever had. Hands down. Would definitely recommend! The luau was ok. Nothing mind blowing. Not sure if it was worth what they charge for it, but the girls had a nice time, so that's what was important. Overall, we had a really nice time at the Orchid. I think the Gold level really made the trip special. I don't know that we would have enjoyed the trip as much if we stayed in a regular room. The hotel definitely needs a bit of maintenance. Our building was down to 2 elevators, and at one point, only 1 elevator was working. That, to me, wasn't acceptable. But it was fixed in a pretty timely manner, so it wasn't that big of a deal. But there could be some touch ups here and there. Housekeeping was great. Super friendly and accommodating. Anyway, if you're looking for a reasonably priced 5 star resort, the Orchid is a great option.
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Jun 19, 2025
A quick Father‘s Day getaway to the Fairmont Orchid
What an amazing time we spent at Fairmont Orchid! I love the newly renovated suite. Laura and her team at Gold Lounge were amazing. I highly suggest booking the Gold Lounge if it is within one‘s budget. The morning buffet at Orchid Court was a great way to start the morning. We have gone to Orchid yearly and will continue to do so.