Wish you were here?
LocationRiviera Maya- Beach
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating19609 reviews
A fantastic honeymoon
Had an excellent time. Wish we could have extended our stay past 6 days. Food was beyond our expectations, service was great at the main pool areas. Room was always clean. Only down sides were, during the daytime activities we wished there was a little more direction for meeting place and time. The map that was provided of the resort on the excellence app was not scaled properly to be easily read on the phone screen.
Got away from Covid and USA
We just returned from Excellence Riviera Cancun. Mexico doesn’t require a negative test first and as we recovered from the virus didn’t want that extra work. We had an excellent visit. They treated us very special the entire trip. Moses at Spice restaurant created two special events for us. On one of our visits they put together a beautiful appetizer platter with tempura shrimp, sushi and spring rolls. Another visit to Spice they made a beautiful dessert platter into edible artwork. So many people deserve recognition for their above and beyond service like Margarita at Excellence Club pool and Nesi at Kitchen Table. They did an amazing job keeping things sanitary and clean. I felt completely safe the entire trip. The restaurant schedule is being closely managed because of low occupancy. So you need to plan out your dinners to get to your favorite restaurants more carefully than before Covid. The grounds are impeccably maintained and landscaped. The beach is large and has white soft sand. I definitely will go back!
BOOK HERE! Don’t waste your time somewhere else.
My boyfriend and I just stayed in Cancun for my Birthday and surprise proposal. We originally booked with another large resort and had the worst experience. We decided to switch to the Excellence Riviera for the last two night and were so glad we did. The room itself was beautiful ans had everything we needed. Our sliding glass door opened up right to a pool and was so relaxing. The service was amazing ans everyone was so nice. The food was top notch, especially from the French restaurant. Best all inclusive food and drinks we’ve experienced yet. The nightly entertainment was so good. I was honestly just so impressed all around. I will never stay anywhere else in Cancun.
The best pandemic vacation ever.
It's no secret that in the age of coronavirus, the travel industry is suffering. If you're feeling guilt about traveling during the pandemic, DON'T. Think of it as a humanitarian mission to come to Mexico and improve the lives of hundreds of resort workers by having the best vacation of your life (and keeping them in a job). Not only is the resort paradise, but the staff are seriously the kindest, most genuinely amazing people. I loved everyone from check-in to the bars to the activities crew! Juan at check-in was the perfect host. Gonzalo, Leydi, Christian, and Guillermo were in charge of keeping us entertained and they did their job very well. I want to take them all home with me, they're so fun! They knew us all by name and we were never once bored in their company. At the bars, the famous Moises always made sure I was taken care of, and he's truly one of the most sincerely lovely humans I've met. Osvaldo helped me with my Spanish when I asked (extremely kindly) and made some killer cocktails in the process. Hugo, Ivan, and Armando were so helpful and lovely and tolerated my jokes (which were always in terrible taste). We upgraded to the Excellence Club swim up, ocean view, which was an AMAZING choice. The pool is heated in the winter and not having to take a bag out to the pool to do some relaxing was so nice. We had the sweetest little Mexican cats relaxing in the sun on our patio, and a coati even walked by! Benito, Beatriz, and Margarita were completely lovely and always made sure we had a drink in hand. At the spa, we did the hydrotherapy circuit twice with Claudia, which was so weirdly refreshing! Fabiola and Santiago blessed us with the most amazing massages and facials so we felt like absolute puddles. I loved every bit of this vacation and the only thing that would make it more perfect is if I could catch a cat or a coati to bring home. They're just too fast.
Home away from home
The only place I want to vacation at. Clean, comfy great rooms! But the staff is what really makes this place so great! The service by the pool, was so great! We never were without a cocktail. Armando, Hugo and Ivan were just awesome, well, EVERYONE was. Juanito the bartender makes incredible drinks, but again, they all did. The staff is what makes this place so great. Everyone is so friendly and helpful. Right down to the gardeners and maintenance staff; always smiling and helpful. The breakfast staff at the Kitchen Table (formerly Barcelona), anticipated our every need. They were great The restaurants are really good. Some of the best filet mignon I've ever had at the Grill and Chez Isabel, and I've been to a lot of steak houses! Great chefs and wait staff. And the biggest secret - Las Olas, which serves food from what used to be Toscana, is outdoors and delicious! Everything that Chef Paloma made was perfect - Osso Buco, Steak Tataglia, Seared tuna steak... Yon and the servers there are funny and attentive. And be sure and try the Flavor Market for Tapas. Small bites of so many tasty things! There are activities all day and great entertainment every night. Good music and shows. The Michael Jackson show is a staple! Our trip was so very enjoyable because of these folks, and we can't wait to go back. Thank you again, for such excellence, Excellence!