TripAdvisor traveler ratingbased on 18002 reviews
LocationPunta Cana - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating18002 reviews
I usually don’t write reviews, but reading some of these negative posts.....well, I couldn’t help myself. I was at Excellence last March for the first time, and the truth is the resort was modern, grounds was clean, staff was accommodating and the food was exceptional! I will be making arrangements to revisit this Excellence resort again this coming year. Management and staff......WELL DONE!
2nd Vist & Didn't Disappoint
We visited in March, so sorry for the delay in giving a review, I have only just remembered I hadn't done it. It was another fantastic trip, the staff were great and I couldn't believe how many of them remembered our names from our first visit in October 2019, they were all really pleased to see us. A special mention to Reynaldo on reception who looked after us, his customer service is a credit to the hotel. The animation team, Luz, Junior, Nicki M, Coca cola and Jose, you are all brilliant. To Hector for keeping us hydrated and Joel who was fab in the restaurants we visited. The hotel is wonderful, with fantastic grounds which are clean and maintained to a very high standard. All the restaurants are fantastic, we had one disappointing meal in the stake house one night as the food was cold, but we told the food & beverage manager who was furious, we never had another bad meal. We just have a basic garden view room as we spend such little time in the room we feel this is enough, the room is bright and clean with a lovely huge shower, it serves us well during our stay. Due to the Covid19 situation the hotel was really quiet which was a shame, but the staff were great. As we left the hotel was about to close due to the border being shut and I hope all the friends we have made at the EPC are ok and keeping safe & well. We will return once the world returns to same normality, we miss you all and wish you and your fail's the very best. Thanks EPC, your the best.
After our 18 member family trip was understandable cancelled due to the Covid-19 virus, I have been waiting 5 weeks so far for my refund. I have called once a week to follow up and get the same story. I have been very patient and totally understand that we are in incredibly difficult times. BUT, I have a very large credit card bill due in a week and I am obviously not going to pay it. I have been assuming that the refund would be made by now. I have to say that when it comes time to hopefully rebook this trip I am going to think twice about going to an Excellence Resort. The lack of help and communication is extremely frustrating!
Third times a charm
This past March, before the "great shut down", we enjoyed our third visit to Excellence. Fantastic place to say the least, the reason we keep retuning is that everything is so well done... the rooms are clean and well stocked. the restaurants have some of the best food we have found in the DR. the staff is over the top! Friendly, kind and at your service. beach is a bit windy at times but the various pools make up for that. The Club Level is the best way to go! Can't wait for a little normalcy so we can return. When you go be sure to check out The Grill. great little steakhouse and be sure to ask for Niguel Reys or Ranphi... they will take exceptional care of you.
Excellence is Excelente!!
This was out first time at Punta Cana Excellence and I cannot say enough about our experience. The staff at this resort and spa are some of the happiest and friendliest people I have come across at any resort. We chose the swim up suite, our room was nicely appointed, very clean and well taken care of the whole time we were there. John at the pool bar took great care of us. The restaurants served excellent food, hospitality plus and the wait staff was very attentive. The spa has specials every day, so I would recommend a service or two, relax and enjoy. We will definately be back next year, we have always gone to Sandals but their special prices have not been so special, our money went much further at Punta Cana Excellence! Book and enjoy, you won't be disappointed.