TripAdvisor traveler ratingbased on 17998 reviews
LocationPunta Cana - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating17998 reviews
We recently returned from our first visit to Excellence Playa Mujeres, our original booking was for Excellence Oyster Bay- but we are so happy to have spent our week in PM. We arrived and checked in with Pedro, and although we received a downgraded room due to 30% capacity protocol they were working with- he assured us an upgrade at our next booking. Although this may sound like an empty promise, we were lucky enough to already have a trip booked for our Wedding in January, this certificate was automatically applied to our account and to our trip! This was our first time as Excellence Club Members, and I do not think we will travel any other way. We have been Club Members at Secrets, but Excellence blows that out of the water. The staff quickly remembered our names, and our preferences and made sure we were having as excellent of a time as we could. The resort made sure to keep all communal areas cleaned and sanitized, and as you checked in to restaurants you were offered hand sanitizer and all tables, and bars followed social distancing guidelines. All staff had masks on at all times of the day, and all those preparing food and drinks wore gloves and you could visibly see them cleaning their hands frequently. We had the pleasure of getting to know Daniel who was our waiter at Magna. Immediately after meeting us, he went above and beyond for us- even if he was not our server that meal. He always made sure we were enjoying our food, had everything we needed and made sure to greet us always with a smile. We had such a great experience with him that we have requested to have him be one of our servers at our Wedding in January. At the end of our trip we had the honor of meeting Nelson, who is the food and beverage manager, and made sure to praise him on his staff and all they are doing to pamper, and to keep us save during this time. We were also able to meet quite a few of the chefs, and even got a couple special dishes along the way. Prior to arriving, we were worried that we would regret the choice of going to Playa Mujeres, instead of waiting out for Jamaica. After our first day, we were positive we made the right choice. Playa Mujeres is absolutely beautiful, and truly the perfect getaway, and we are so happy to have chosen PM for our vacation- and our wedding.
Poor customer service
Unfortunately the resort was not able to open when we were supposed to visit but they charged our credit card in full even though the rep said they would not charge since they were unable to open. We spoke to supervisor, Julio, who was very nice, but had no authority to quickly process a refund due to their error. He stated it would take 30 to 45 business days to process a refund, which to me is not acceptable. As a supervisor, he should have been able to immediately correct their error.
Excellence Punta CanaPerfect for Couples looking to relax
We stayed a week and it was excellent! Our room was a junior suite with plunge pool and ocean view. AMAZING. Not ECM. The restaurants were excellent. The only two we missed were Flavour Market and Chez Isabelle. The others were wonderful. We were very impressed with Agave and the Kitchen Table Buffet. Los Olas on the beach was awesome it had a different daily theme and provides a beautiful view while eating. The Beach was magnificent, it was red flagged the entire time we were there but we were able to wade near the shore. The sand itself was raked every day and there were ample huts and lounge chairs, with drink service. The pool is huge and has a swim up bar, they have a few different areas you can sit and chill around the pool. The hot tub (warm tub) faces the Ocean and was lovely. The staff are wonderful, ALL THE STAFF. Very friendly and helpful. I have no complaints at all about atmosphere. Roberto, our favourite waiter went above and beyond for us, great job friend! Yerlin, our favourite bartender makes the BEST tasting drinks, good job my friend. The entire resort was very clean, smelled lovely, you can tell the staff take pride in what they do. Very relaxing, nightly entertainment was great. We will be coming back!! AMAZING.
It was everything I was promised!!!
I split my time between 2 resorts, and this was my second resort from my 2-week trip. Oh wow, had I know the difference between the 2 resorts, I would have just stayed here for the whole 2 weeks. This place blew the other resort I stayed in out of the water, unfortunately I stayed at that resort first. It was a 5-star service all the way--from the beautiful resort to the staff, who were nothing but friendly and helpful. I would definitely come here again!!!! Rooms: clean, spacious, modern, comes with a great balcony and tub in the main room. Gym: great gym for some morning workout before all the food and champagne! Staff: wonderful, great service Food: The food was better than the last resort I was at, prior to coming here for my vacation. The presentation was also better, space looked cleaned, which made the food more appetizing. The restaurants were also, I had one of my best meals at the French place on my last night there and I absolutely was pleased!!! If you're looking between this place and other resorts, hands down you should go here.
I usually don’t write reviews, but reading some of these negative posts.....well, I couldn’t help myself. I was at Excellence last March for the first time, and the truth is the resort was modern, grounds was clean, staff was accommodating and the food was exceptional! I will be making arrangements to revisit this Excellence resort again this coming year. Management and staff......WELL DONE!