TripAdvisor traveler ratingbased on 786 reviews
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Ratings & reviews
TripAdvisor traveler rating786 reviews
Worst experience of my life.
From the day I visited I felt judged, embarrassed, discriminated against based my race. Room service was horrible. Customer service was poor from management and treated their guest with the lowest respect. A manager by the name of Jacob, knocked on my door while half naked being a single mother of two confronting me with false accusations. This is a very bad business, I would not recommend to anyone.
Quick stop at the University
Came down here to move my daughter out of her dorm room for the year. The view from our room on the seventh floor was absolutely stunning and I loved the layout of the room. Although pricey, I would definitely recommend these rooms. The attendant at the front desk was very nice and helpful; they even provided guests with To-Go breakfast items. Plan to stay here again when in town.
Consistent in cleanliness and professionalism
The location is prime for our family needs on this trip. The staff are always consistent in the attention to detail and professionalism. The hotel is well kept. We took a chance on the in-room dining and it did not disappoint. Excellent food and room service. Comfortable bed and clean bathroom.
College Visit trip
The hotel was clean, convenient and friendly. I would stay at this location again in the future. I can recommend this location for business or pleasure. It is in the perfect location for downtown restaurants and the University of Alabama campus.
My freshman out of state daughter was diagnosed with community acWonderful staff, comfortable beds, pretty lobby, clean!
When my freshman out of state daughter was diagnosed with pneumonia at 5 pm on a Monday at the school health clinic, I immediately and frantically called the Embassy Suites to see about getting a room so I could get to town to take care of her. I live 5 hours away. My daughter was worried about going back to her community living place for fear of being contagious to her roommate and others. A manager by the name of Nick answered the phone and went above and beyond to help me give my daughter a safe place to come to rest right away ,as I would not be able to get there until 2am. This was an emergency situation and I so appreciated his kindness and compassion. I will never stay anywhere else! The staff is always very kind, the rooms are clean, the beds are comfortable and the bathrooms are nice. The complimentary breakfast is also such a treat. .