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1767 reviews
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May 19, 2025Awful experience
Do not recommend. After a flight was cancelled. I booked a room. Once I got there found out there were no rooms. Could get a ride share to get to another hotel. They don’t care. Don’t help. The manager stood there and watched me wait for over an hour for a ride and offered no help. And I am a Hilton owner. Hate to see how they treat those that aren’t. I am still stranded with no help.
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Apr 29, 2025Dated but Decent
Stayed here for a work trip. Hotel is huge, had to park what seemed like a mile away. It's a bit dated with throwback glass elevators. Room was quite large and clean, no issues there. Hotel bar/restaurant was pricey and food was mediocre. Being a solo business traveler, most likely won't return.
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Apr 04, 2025Some weaknesses but would probably stay again
This was a mother-daughter trip for the three of us (TX, MO, NY) to enjoy three nights together. Our suite was spacious and clean. We liked having a restaurant attached; the meal we ate there was delicious. Breakfast was okay (the omelet lady was fantastic!). The desk lady was wonderful. The location was terrific. BUT, finding a table in the mornings was difficult as no one was keeping up with bussing the tables. The coffee was terrible and when we tried the coffee shop they only had decaf. The snacks at the happy hour were less than impressive and one of the bartenders was rude (the other was wonderful). In the end, yes, we would probably stay here again.
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Mar 30, 2025
Attention is needed!
This has always been our favorite hotel in Saint Charles, we've stayed here many times. We've tried every other hotel in the are and always go back to Embassy but that may change. We have noticed a significant decline the past few years. We didn't even eat breakfast this time because the last time we did (a few months ago) it wasn't very good. The nightly reception used to be wonderful but not anymore. The snack selection is minimal at best. There is one bartender with an extremely long line. The bartender is the most sour, unfriendly woman we have ever dealt with. She doesn't smile and acts like she is doing you a favor. We stayed 3 nights and one of the nights beer wasn't an option because it "wasn't working." Other Embassy Suites hotels don't cap at 2 drinks. She spent more time marking the papers so nobody would get anymore to drink than she did caring about customer service and keeping the line moving. Who wants to stand in line for most of the reception time? Ridiculous! On our last night there were people partying in another room at all hours of the night (not sure where it was coming from). The people next to us were banging on our wall and there was nothing we could do about it, we heard it too. It was raining outside so it had to be above or below us since the housekeeping closet was on the other side of us. Our toilet was clogged when we got there and no sign with the room #, as if it had been ripped off the wall. We weren't recognized as Hilton Honors members. The rooms are looking worn and need updated. Not sure we won't stay elsewhere the next time we are in town. This is very disappointing to us.
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Mar 30, 2025Good place bad employees
We had 6 bikes and we asked the front desk person where we can put them and she said the storage closet but guess what there was no room for them. In the middle of the night we went down to get some more blankets but we got towels. Also in the middle of the night are room got super hot randomly and we didn’t even mess with the thermostat.