TripAdvisor traveler ratingbased on 1590 reviews
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Ratings & reviews
TripAdvisor traveler rating1590 reviews
Well run, quiet, attractive
Due to fire evacuation, we arrived kind of shaken...Myron and his staff did an excellent job of taking care of us at a difficult time. COVID protocols all in place. Highly recommend double queen suite, as it has considerable amount of space, with the bathroom between the living room and bedroom...best layout we've seen for a suite. Please do not expect breakfast or a bar at this time, but the lobby store has many decent items...however, seriously high prices. If you opt to do room service, it is from out of the area so takes 45 min and has what the lobby has, so this experience was not repeated. Room is sparkling clean, a.c. ran well, bed was fine, the usual for a suite-coffee maker, fridge, sink. Housekeeping only comes if asked, in case that's a priority for you. Otherwise, all of the staff were personable and very professional. The hotel is about 10 min from downtown San Rafael not at all a problem to get groceries, or 10 min north to the Terra Linda area, same. A food mall at the old mall has Panda and Peets and a couple of other places. The hotel itself is HUGE but they were booked up during evacuation in CA, so plan ahead. Pet friendly if you have a comfort animal with you. Call and verify. Price was reasonable and this hotel is recommended.
For business travelers to the marin area this hotel is great.
Location right off of 101 is great for business travelers. Front office staff, (Gigi particularly) are accommodating, cordial, and helpful. I stay here 2-nights per week on business. With COVId everything is closed downstairs. They do have room service that I would rate pretty good.
Warning: No made-to-order breakfast as advertised
Chose this hotel because the website said there is daily breakfast included in the rate. Both Expedia and hilton.com websites indicated this. But was told upon check-in that they do not have this service due to Covod-19. Felt misled.
They did a great job on the remodel and the rooms look great. The staff were great. Unfortunately due to COVID many of the usual perks weren’t available (no breakfast, no bar/restaurant open even for pickup, no gym). While we totally understand the need to close them I wish that was noted on the website so we knew in advance and could factor that into our decision when choosing the hotel. They have room service available but the hours are limited and don’t include breakfast. Their market in the hotel is great for snacks to hold you over. The air conditioning system continuously shuts on and off every few minutes and we were pretty hot overnight. We tried to ask for tips for the front desk and they seem to be aware of the problem but aren’t sure how to fix it. Lastly I was charged a parking fee every night but no one asked if we had a car. All that being said, I would stay again when everything is full opened. It’s a great option for families needing extra space.
Nice, clean hotel next to fairgrounds. I had made a mistake on my reservation and they cleared that up for me. Only complaint was the air conditioner could barely keep up; by late afternoon it was pretty hot in the room. But, all in all, a nice hotel.