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TripAdvisor traveler rating
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Unsatisfied stay
We wanted to unwind from our long drive at the pool. Unfortunately the water was very COLD it wasn’t heating due to missing parts. Then bathrooms in the pool had rust and the supply/maintenance door had mold. The drain system had parts sticking up that was hazardous/safety concerns as well.
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A terrible Embassy suites.
This is one of the worst Embassy Suites I have stayed in. It is a disgrace to Hilton brand. The hallways are filthy. The rooms are dingy. The furniture is ancient junk, beaten up and peeling. We stayed there for 4 days as my entire family was booked there.
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Stay anywhere else, it won't be as bad as here.
Stayed here last week for business. The second night I was there, the kitchen staff created so much smoke cleaning that the entire hotel had to evacuate at around 930pm. Thursday was the only day I ate breakfast at the hotel and was also the only day I was sick, coincidence? Don't think so. Around 2am the person staying in the room next to me started partying and until about 4am I had to argue with the front desk person about doing anything about it. At 4am I finally decided to pull all the bedding off the bed and go sleep on the couch. Happy accident, the couch was more comfortable then the bed. Friday morning I was due to check out. Check out is 11am I had an alarm set to wakeup at 8am and another at 9am to leave for the airport. Between 8am and 9am 2 different (I assuming different) housekeepers tried to enter my room. Luckily I had the door blocker activated because I wasnt wearing clothes the first time.
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Great location - despite issues
I have a soft spot in my heart for this hotel - been coming here for at least 25 years. You can’t beat the location. Having said that, there are several glaring issues - room was not super clean. Blueberries on the floor, and dental floss in the garbage can. When I arrived, the 5th floor was noisy due to exhaust fans on the roof running all afternoon and there was a haze of smoke in the building on the top floor. One elevator broken - was also broken last time I was here. Water display near bar torn apart and not running. Pipes dirty and exposed near ice machine. As others have said, $15 for parking in this location is unnecessary. Sad to see that this ES can’t get back to the higher level I experienced in the past.
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Pass on this hotel
Dirty toilet, broken elevator Check room before fully checking in Front desk staff dismissive Bed and pillows very comfortable Location is a bit far from downtown San Francisco but convenient to highways Housekeeping knocked at 8 am - there was no do not disturb card