TripAdvisor traveler ratingbased on 2795 reviews
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TripAdvisor traveler rating2795 reviews
This stay was our first at an Embassy Suites, after have being stay a lot on other hotels of the Hilton family, and this was our first time being disappointed. In general the facilities and rooms appear dated and in a need of a renovation. The layout of the room is also no optimal as the sitting room has a window facing the corridor and the bedroom is facing the other way. Meaning daylight is not entering the sitting room, especially if you like privacy. The breakfast was ok, but didn’t change select day by day. One plus was the Mickey waffles and the freshly made eggs by order. Notice to have breakfast early as the room is noisy as it is full. Fare from all staff at the breakfast speaks English! The snacks served with drinks in the afternoon is also simply and the same everyday. Pools was ok, but the indoor one is small, and the kids playpool / small water park, is not heated, why?? On the hotel map it says concierge, is commercial ticket agent charging over prices!
The hotel was nice and fun overall but what stood out to me was when we needed to check out early and get a refund they were very accommodating with that and didn’t have to. We appreciate this and will stay again.
We have always loved coming to this property in the past, but this trip they had small thin scratchy pool towels not much larger than a hand towel. This is something I would expect at a cheap hotel chain. My billing was wrong. I noticed on my email statement that I was highly overcharged. Check your email! They said they would send a new statement but I am still waiting and will have to call again.
Accurately priced hotel near Disney!
Overall, the hotel is pretty nice for the money. Outdoor there is a nice pool, hot tub, kids slide and play area, ping pong table, foosball table, pool table, as well as basketball and tennis courts. The rooms feel a bit outdated, but were clean and maintained pretty well. The complimentary breakfast is also nice and the omelet bar is better than what you get at Disney properties. The shuttle to Disney takes forever. Take an Uber and they will get you there in half of the time and it will be a more comfortable ride. The A/C was also out for about for hours our first night there, but was fixed promptly. Overall though, a pretty enjoyable stay.
Great weekend trip to Disney world. We always love staying at a Embassy suites. Always relaxing and enjoyable. Great hotel. Cleans room. Wonderful pool and outdoor activities. Great place to stay with kids. Even have s Starbucks on property. Definitely stay here again.