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I had a reservation for 7/3-7/6 (91902335) bc I knew I would be arriving early 7/4 and wanted to have a room, guess what they canx my reservation and I was told it was bc I was a no show for 7/3, I said ok, I understand. The person who assisted me around 6am 7/4/25 (M Brunson - I think ) was not friendly at all, no empathy however he did book me another room for $391 for 7/4-7/6 and parking would be an additional 25 per day and they’d be placing a hold on my card… I was fine with that. Well I come home to a $500.90 charge and a $391 pending charge! I was shocked at the $500 charge bc I was never told of this charge!! Housekeeping did not clean our room, we had to request wash cloths and towels TWICE! Not, too mention the person who assisted me told me the total for my room was $391 and parking would be an additional )25 per day. I was given wrong info and my card was charged fraudulently as far as I’m concerned bc I was told a different price. This is unacceptable. Find somewhere else to stay
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Excellent
All staff were wonderful they took care of us in every way. They allowed us to check in early and we got there at 9:30 am We were able to stay till 12:30 after check out. Greatly appreciate made our stay perfect.
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Great family time and place to bond.
Wonderful vibes and excellent customer service. Everyone was courtesy and vocal. Also the breakfast was amazing.and the kids enjoyed.
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Resort? Not worthy of the Embassy Suites name.
Disappointing all the way around. The staff was friendly. The Managers Reception was overly crowded and they had just one person serving everyone. There was no way he could keep up. The omelette line was also very long so we decided to skip that and grab the other food. Half of it was empty. We ended up leaving to go elsewhere for breakfast. The housekeeping crew did not leave more coffee in the room. When I messaged the front desk, they sent up coffee that does not work in the Kuerig. One of the faucets in the room was so loose we were afraid to use it. The dresser drawers would not stay closed. This location is listed as a resort, which is a joke. The best part of the visit was the evening pool bar tender.
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Amazing
Love the hotel, specially for the rooms, happy hour and breakfast. Priscilla was amazing with her service. So grateful to have her speaking Spanish.