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1629 reviews
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May 25, 2020I hate to write this sort of review.
Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Craig Dalton US For companies Your review counts! You reviewed Hilton Hotels & Resorts Add photo Craig Dalton 1 review 1 star: Bad Just now this is the worst service this is the worst I have ever been treated. I made my reservations online for the 20th through the 24th. I showed up on the 20th I checked in paid for my 4 nights, plus for parking. We go to walk around Nashville we come back my daughter goes to take a shower we realize the bathroom is filthy there's two bars of used soap in the shower no problem I got the Lysol and I started cleaning. The shower flooded the bathroom all of her belongings were soaked. A little sink in the bedroom also leaked and soaked the living room and our belongings in there. My husband went to the front desk to let them know about the leak and the dirty bathroom and air conditioning not working. Valerie, I don't remember her last name, she went above and beyond. she switched us rooms, gave us two nights of free parking + 10000 point. The next day we go down and speak with Beth girma again. She acts confused and shocked with an attitude like we are insulting her or it's our fault that the room leaked or that it was dirty. She told us that Valerie was not allowed to give us free parking, or 10,000 points. She said we were accommodated by just switching us rooms. We had noticed during this time that my husband's card was charged $90 + $50 for parking, two separate charges. We asked her why she said that it wasn't. so we pulled up our statements from the bank and showed her she then said she found it and would credit us back the money. She never refunded my husband instead she charged my card another $57 for parking. I told her what she done she said it's because we used to separate cards that I needed to pay for parking 57 was in fact giving us two nights free. Okay that's fine I tried to explain to her cuz she already took the money off my husband card she didn't need to charge mine to refund one of us the money. Neither one of us got refunded. She didn't charge my card another $400 that she already took the night I checked in I asked her why she said it was a mistake I would get the money back. I did in fact get the money back the day I was leaving it was back in my account. She promised me that she closed out our account and no other charges would be made. She also charged me $2 for something 250 to be exact and then a $5 charge for something else she said she didn't know how it got charged that she wasn't doing it the hotel just automatically charges the card. That I would also get that money back. Okay whatever we leave we decide to eat the $140 she owes my husband because we got the 400 something back we were tired and been a long trip I was frustrated I had to meet with a business partner. Well today I get another text telling me to Embassy Suites has charged me 404.16. I travel for business a lot. I've stayed in many different places and never have I had an issue like this one my employees travel when I send them for business-related matters and never have they had an issue like this. This hotel was dirty Palma that was rude, she also barged into our room went straight to the air conditioner I wanted to know why we said it wasn't working and why we requested a fan because she felt our room was cold and that we don't need a fan. I told her it was the first room we was in the air conditioning didn't work in and that we requested a fan because it was in fact hot in that room and my husband has COPD. I'm highly disappointed I cannot believe this happen when you hear the name Hilton you don't expect service like this especially from manager. The pictures attached are of the second floor entrance way. The tip of Carmax was there for 4 days. It was still there when I left. The windows we're filthy. The carpets were filthy. What does I chose to stay at the embassy because of the name Hilton I knew that it would be very clean and safe. However that is not the case at the one in Nashville. I will never stay there again. For some reason I could not post the pictures they were too large. However I have the pictures posted other places.
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Mar 23, 2020Hotel and staff were excellent!
Staying at this hotel made my trip to Nashville wonderful! Staff,service and facility were top notch. Cannot recommend enough! This hotel is located in a happening area of Nashville,but I also felt safe Easy check in and checkout
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Mar 23, 2020
Friendly staff and excellent service!
I have stayed at this location multiple times! The staff is always pleasant to talk and make sure that my stay is hassle free. The rooms are clean and well kept. They also have an excellent happy hour! I have recommended this hotel to multiple co-workers who have nothing but good things to say about their experience here.
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Mar 23, 2020
Great stay and locations
Called ahead to book and staff was great, front desk was terrific. Great location with plenty of things to do within walking distance. Staff took the time to tell me where to eat and grab a drink. Would definitely stay here again.
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Mar 22, 2020
Awesome Stay!
The front desk went out of their way to make sure that I was completely satisfied throughout my stay. The front desk also called my room after I entered it to make sure that I was happy with the accommodations. In addition, after having a stressful day at work, I was looking forward to having a glass of wine at the evening reception. Other Embassy Suites that I've stayed at usually just has a few veggies and goldfish but not here! This Embassy Suites had salad, chips and salsa /queso. Delicious! As usual, the breakfast including the freshly made omelet was perfect. I'll definitely be back on my next business trip. By the way, the beds are very comfortable too!