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1433 reviews
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May 27, 2025Breakfast at the Embassy is always a treat
The stay was nice and we will stay here again. Breakfast buffet was GREAT Rooms were clean and personnel were friendly and helpful We love visiting Lubbock and will definitely look to stay at your Embassy Suites location. Thank you for a great stay!
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Apr 30, 2025Not up to the Hilton brand
The best I can say about this hotel is that it was quiet, the bed was comfortable, and you can get a made-to-order omelette at breakfast. The evening reception might be good but we didn’t get there in time to experience it. This hotel is old, tired, and very dated looking. The room was very dark - dark carpet, dark upholstery, dark cabinets, dark countertops, dim lighting. It may have been clean but it didn’t feel clean because it was so dark. The finish is worn off on the edges of the wooden furniture. There is also a lack of attention to maintenance. The bathtub finish was worn, the faucet was loose, and there was no body wash in the pump bottle. I expect way more from Hilton. They should either invest in a major renovation here or sell this hotel.
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Apr 07, 2025
A Big, Brick Building Full of Comfort
First and foremost, its an Embassy Suites, so it's almost a 4/5 by default. But this one in particular was special. Spacious rooms, comfy beds, clean sheets. Bathroom was a little small but the suite-style setup more than makes up for it. Located near plenty of shopping and restaurants. The hotel staff could not have been nicer. And housekeeping actually paid attention to the "do not disturb" sign for a change (its been an issue at different hotels lately). The fitness center wasn't just 3 cardio machines and a yoga mat: they had a FULL gym. Pool and hot tub, free breakfast, full bar, and even had a waterfall fountain. 10/10 would stay and recommend.
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Mar 16, 2025
The air conditioning sucks also the pool needed bubbles in it for I can blow bubbles at people for fun and
The bed is so comfortable and the breakfast was so delicious and well cooked/dined also the drinks were fantastic but I will say they need to work on better air conditioning because me and my family were burning up also I loved the pool it was cool and relaxing
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Feb 25, 2025Mold in the vents
Black mold growing on the ceiling of our suite and in the vent itself. Ac hardly even worked too. When I told staff about this the only response we got was “I’ll tell manager/maintenance.” And you STILL want to charge me a 50 dollar service fee??? Really?? On top of that our friends room had very little to no hot water, a strobing bathroom light, and a tub that hardly drained. Only thing going for it is where it’s located.