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2506 reviews
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May 23, 2020Loved the lobby!
We enojyed a 2 day stay here and were thrilled with the lobby area and staff upon check in. They are just renewing their acquaintance with Customer Service during the age of Covid 19, so the perks that usually are available were not. The did their best. The friendly service was top of the line. We loaded up the cart and headed for our room, however we got stuck in a malfunctioning elevator (we never had this happen before ) and it took them 15 minutes to get us out. Monica was the savior and continued to be kind, she brought us water and a few snacks, unloaded the cart with us and took it back downstairs. There was nothing that we needed, that she wasn't prepared to do, We got into the suite and made sure the roll in shower with a seat was as we requested. However, the rest of the room was old, dingy and the bed was so awfully soft that it was like a rocky waterbed. Had we not been so tired from the 6.5 hour drive and elevator fiaso, we would have requested another room. If the other rooms are done with carpets as stained, furniture as tired and old and a mattress wornout like M114, then they need to be renovated immediatrly! Again, the other areas were beautiful, the setting was very convenient for our purposes, the valet parking ( especially Alex ) superb and the breakfast was certainly adequate under the circumstances. As I said before, the staff was very gracious. Upon checkout the receipt did not reflect the one night that was to be compensated for the elevator fiasco and needed to be corrected, but all in all, we enjoyed our stay in this historic enviroment and would love to stay here again after some upfit of the rooms is done.
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Apr 03, 2020Birthday visit
It is a property that is sorely in need of updating. One room had no windows. The staff was adequate but the rooms were abysmal. Furniture in need of repair, bed was lumpy. The rooms gave the sense of not being adequately clean. The bathrooms were old and dated. I will never return to this property.
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Mar 15, 2020Wonderful Experience
We booked Embassy Suites solely for its location to Downtown. Upon arrival, we were pleasantly surprised by all it had to offer. The friendly, professional staff, in every area couldn’t do enough to enhance our stay. The complimentary breakfast includes cooked to order omelettes. The Managers Reception in the evening was a pleasant social event. The staff we encountered, especially Kristy, Beth, Alex & Earl, are very knowledgeable about things to do & restaurants. We highly recommended this hotel.
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Mar 14, 2020Nice, but needs updating
This is a very unique hotel in that it is built within a historic structure--the original Citadel. It's really quite a stunning building, and the public areas are gorgeous. The service is also excellent, as is the food. The rooms are typical of what you'd expect at an Embassy Suites in terms of layout, but they are very dated. Clearly they have not been fully updated in a long time. They badly need new furniture, televisions, carpeting, and most of all beds. Like all downtown Charleston hotels during tourist season, the price for these rooms are quite high, and I don't feel that price entirely justified without a refresh of the rooms.
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Mar 13, 2020
Perfect location for touring
This hotel was in the perfect location for touring. We could walk to almost all tourist sites, were close to a ton of restaurants and nightlife. Great, friendly and attentive staff. Evening happy hour and morning breakfast are included and were a really nice treat. The ONLY thing that wasn’t perfect (not the fault of the hotel but did impact my experience so has to impact the rating) was that our room was on the first floor adjacent to the street that ran along the side of the hotel (I think Hutson?). It was a pretty noisy street throughout the night. We got used to it bu the 3rd night but the first 2 were a little rough. Would definitely stay again!