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2861 reviews
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Jul 12, 2025Read review
This hotel is in the historic downtown and close to everything, retail, attractions and restaurants. The building also has a rich history. But unfortunately for me that is where the beauty ends. One thing we have always appreciated about the embassy brand is the full cook to order breakfast and happy hour. Both of those happened while we visited with no issues. However the interior of the building does not seem to measure up to our expectations of the public areas of embassy suites/hilton we have been to before. The decor was sparse at best and the hotel has a very tired out feeling…carpeting was frayed and just not up to Hilton standards. . Our room was incredibly cold even though we had the ac completely off. We had one of the historic rooms with the exposed brick wall. The pillows were wonderful but the mattress left a lot to be desired. There was rust in the tub around the drain area and our shower curtain rail was broken. I as a guest should not be responsible for bringing these issues to the hotel’s attention they have staff for thst. We had no staff issues but perhaps it might just be me but I did not like being approached every evening (3 evenings) during the happy hour to be offered additional Hilton honor points to sign up for some sales pitch. For some reason I found this inappropriate for the hotel. Perhaps a flyer or some thing in the room allowing YOU to make a reservation to discuss this. But again this was my observation and perhaps others do not feel the same. I don’t know if anyone from hotel management will read this or not, but I’m actually sorry to gave to post an unflattering review.
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Jul 07, 2025One and done. Never stay at an Embassy Suites again.
The outside of the building is neat looking and well maintained. The lobby looks very attractive, but it goes downhill at check in. No mention of Hilton/Hhonors which may be good for Hilton. I did get water when I asked for it. Walking in the room all I could say was old and worn out. Dark and depressing. I was told the king suites were all on the bottom floors so you had the noise from outside on one side of the room and the large atrium just outside your door with kids and dogs using it as a playground. They put the rooms with lots of people upstairs. The only positive thing I can say is the room was clean. But you can't clean enough to make old and worn out look good. Most Hilton properties are really nice, can't believe this one is associated with them.
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Jun 27, 2025
Terrible - the rooms are musty and damp
Do not stay here! We have stayed in Embassy suites before and this is a dump. The first room was musty and caused an asthma attack. The front desk offered us another room that was less smelly. The worst was that there was a full bag of water with the label, "Damp-Rid" hanging behind the chest in the bedroom. The carpet and couches were damp. Curtains failing off the rod, wallpaper buckling, frayed carpet, old, scarred furniture. This hotel should be checked out by the Board of Health. This hotel was not cheap! I expected a Hilton quality experience. Was embarrassed and disappointed I didn't check the review first. Save you money.
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Jun 26, 2025
This place is a complete dump
This place is a complete dump and it smells AWFUL. I am shocked that Hilton allows this place to have a brand association. Walking in here is like walking into the late 70s / early 80s. It is so unbelievably dated and it smells like wet, filthy dirty socks. There is NO WAY this place comes close to being worth $350.00 a night. Actually $35.00 would be too much.
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Jun 21, 2025Embassy suites
Went for a two day stay for orientation at the college of Charleston. Quite easy to get to off the highway. I’m meeting Street. Has valet parking that was easy and approachable to use. The brooms were quite nice and accessible by star in elevator. They have a reception every evening at 5:30 with drinks and snacks as well as a very nice breakfast with omelettes and the usual breakfast foods. Also a fairly nice pool with a handicap accessible features. Overall, very impressed with this hotel and how close it is to everything and I will definitely be staying there again. The staff were extremely helpful and accommodating for our needs during the trip, including a late check out and watching our baggage.