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TripAdvisor traveler rating2528 reviews
Staff went above and beyond
I recently had the good fortune of staying at this hotel, while simultaneously having the bad fortune of having my car battery die, right in the hotel parking lot. Despite the inconvenience, the staff went above and beyond to make sure that I didn't have to worry about the car, and assisted me in getting it fixed. Thank you specifically to Jeremy, at the front desk, for all his help. It's service like this which is why I continue to be a diamond member with Hilton
Overnight in Charleston
Nice looking hotel. In the historic area of Charleston, easy to find from the Meeting St exit of the highway. Used the valet, noticed my car in the lot next to the hotel, maybe there is a more efficient way to park, was close enough to bring our luggage for a one night visit. No evening reception as advertised, why do hotels get away with this, not happy. Room facing inner courtyard on lower floor had no windows, a bit dank, but maybe for noise control ? Breakfast was delivered in a Covid-19 adequate way, with available outdoor seating, limited offering.
Dirty and Dated
Staff was very friendly and considerate. Lobby looked nice, clean and welcoming. We were very disappointed when we got to our room. Smelled musty, very dated, old stained carpet and chairs. First floor behind lobby has chairs tables, siting area, floors were sticky and dirty, same next day. Never cleaned. We only stayed one night and moved to a different hotel. Disappointed we had to take time to move but could not stay another night!
Things are different during Covid
I stayed here before and the visit was much different under Covid. Limited breakfast options was the biggest change. The facility felt clean and safe. Remains a very good location within walking distance of most attractions.
Not up to Hilton Standards
We stayed in the Embassy Suites Oct. 24, 2020. I want to start off by saying that we have stayed in many Hilton properties across the U.S. This was probably the worst! They put us in one of the "windowless" rooms. As soon as we walked in... I wanted to walk right back out! The furniture is worn out and very dirty. I didn't even want to sit on the sofa in our room! There is a very "creepy" feeling that you get as soon as you walk into the room. The fact that there is no window is not good either. I'm not sure why they would even rent out a room that has no windows... isn't there a fire code? When you pay $300.00 and up for a room, you expect it to be clean and the furniture to look clean! I've read some reviews that say they are going to be "remodeling" soon. Hilton should be embarrassed that they even have a property like this. It is a very run down hotel. The staff was friendly including the valet, but that was the only good part.