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3182 reviews
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Jul 06, 2025Exceptional place to stay!
The check-in process was quick and easy, especially considering we made our reservation upon arrival after missing our flight. The room was spacious, tidy and smelled fresh & clean! A special thank you to the valet, Joe Bruno, who went above and beyond. He recommended we return our rental car, which ended up saving us a lot of money, and also gave us great suggestions on where to eat. His kindness and welcoming demeanor truly turned our whole day around.
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Jun 28, 2025
Great stay
We really enjoyed our stay. We traveled with 6 students for a conference that was in the hotel. We stayed for 3 nights. Rooms were great. Breakfast was great. Hotel was close to the T, where we could get anywhere in the city. I highly recommend this hotel.
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Jun 22, 2025
Joe B and Anthony is amazing!
Joe was the absolute best in Valet! I would stay here again just to see him! He was super kind and a breath of fresh air on a very long travel day. Thanks for making me smile, Joe! Also, Anthony at reception was amazing also! He was super patient with me while I was flustered during check-in. He was also very kind.
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Jun 22, 2025
Experience was excellent!
Joe B.. the valet/doorman was the friendliest and most helpful guy EVER!!!! He gave us some excellent recommendations.
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Jun 16, 2025Rude workers ruin the stay
Amazing breakfast! Great location once you figure out how to use public transportation. However, as others have noted, the staff are RUDE and unhelpful. At check in, the young girl just stared ahead until I specifically asked for assistance. Later, an older lady at the front desk later rudely dismissed me when I asked about the free shuttle to the “train station” that’s advertised with the booking. I thought this meant South Station where Amtrak departs, but apparently it only means to the nearest T stop. She responded, “yeah, that’s what it says.” I had to say, “please, I don’t live here, help me understand!” How ridiculous!! Worse, she offered zero additional help with directions for getting to my desired location so my husband and I spent half an hour on our phones trying to figure out how to get into the city, especially given the construction on the Blue line. Finally, one night we returned with some cannolis and were eating them on one of the 50 or so empty tables in the lobby area. A worker came out and told us we couldn’t sit there because it’s part of the “dining room”—which is ridiculous because the area was dimly lit, about 50 yards from the bar, with zero utensils or menus, and like I said, the whole place was empty! She made us move to the tables in the very back of the room!! I found many people in Boston to be quite nice, so this is not a regional thing and it really needs to be corrected. Don’t work in the service industry if you don’t want to be kind and helpful to your customers. We liked everything about the stay except the workers, and unfortunately, that was a lot.