TripAdvisor traveler ratingbased on 1276 reviews
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Ratings & reviews
TripAdvisor traveler rating1276 reviews
Front desk are descent, some better than others but descent. Mario looking bartender is rude and awkward. Very unpleasant to be around. Also I had a chance to meet several office workers in the back as I've come here quite often and they are all extremely unprofessional, rude and impolite. They all have some issues. Especially the phat females, round face bmw blk. Whats wrong with them.
This hotel is close to Disneyland but is not at walking distance from small restaurants or stores. It is clean and the breakfast is very good. I will consider it when I get back to Anaheim The only thing that I didnt line is that my room, which was facing the freeway, was not sound proof, we heard all the car and trucks noises
Great place if you like roaches!!!
We were in town celebrating my husbands mile stone birthday. As H.H. Diamond members we booked 3 rooms for 3 nights. 2 of the 3 rooms had cockroaches. They moved us to other rooms, but we were disgusted by what we experienced. Not to mention we were on floors 4 & 7, so obviously they have a serious roach problem. We had such a large party there was no way with such short notice to relocate everyone. The staff was wonderful, but unfortunately we will not be staying here again. We frequent Disneyland a few times a year, and will be finding other accommodations.
Self parking has increased once again. Just jumped from $25. to $26. Believe they are now gouging which isn’t right!
Great Hotel. Very quiet. Wish they would give discount when not utilizing their made to order breakfast. We skipped it both mornings of our stay. Parking way toooo much. Should be $15.00/max. Just increased to $26.00/night for self parking. Sad 😢
Customer service made up for the issues
I stayed with a huge group of high school students and chaperones last weekend. We had well over 100 people in our group. Our second of 3 nights there, one of the only 2 elevators in the hotel broke down. We were having enough trouble getting everyone up and down with two elevators. Sunday morning as we were trying to gather kids and luggage and waiting forever for the elevator, an employee named Trey appeared and didn’t stop until we had everyone and their luggage down. He opened fire doors to the stairwells and continued to haul our kids luggage down stairs for over an hour. Every time I turned around he was there helping with something. I’m not sure what his position is, but I suggest making him a manager! I went from two days of irritation and anger, to realizing that the situation isn’t this employees fault, but here he is out of breath and sweaty helping all these kids out. His amazing attitude and kindness made my stay 5 star. Hotel has amazing breakfast and conference rooms. Rooms are clean and nice. The nicest thing about my stay was your employee Trey.