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Hotel overview
Located in Kantenah Bay El Dorado Seaside Palms. The Palms is the El Dorado Seaside’s original section, it is a romantic world surrounded by crystal blue waters, walkways, winds their way through lush gardens; hammocks are tucked away amid coconut palms. Just minutes away, there are opportunities to discover one of the largest reefs in the Riviera Maya,archeological destinations as well as Eco Parks, natural Cenotes, sandy beaches,and Mayan culture; 90 mins from Cancun International Airport and only a short drive away from Playa del Carmen and Tulum.
Location
Cancun International Airport (CUN) : 53 milesProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Guests at the El Dorado Seaside Palms have full exchange privileges at the El Dorado Seaside Suites. Note, for access to Hidden Beach guests must obtain a day pass.
Ratings & reviews
TripAdvisor traveler rating
14336 reviews
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Jul 11, 2025Great relaxing getaway with plenty of entertainment options for all!
We had an amazing, relaxing trip. Everyone was great to deal with, from Maria, Jesus and all the rest of the activity leaders, to Karla and Carlos, the personal concierges, and all of the staff at the lobby and the restaurants! The rooms were very clean. The food was very good. The more exclusive actives were a great plus. We loved our visit and can’t wait to return to see and do even more!
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Jul 08, 2025I wouldn't recommend this hotel to family or friends
I was confused as to why there are so many 5 star reviews on TripAdvisor when this has not been our personal experience. This became clear on our final day when we were approached by a certain well known member of staff who requested that we leave a 5 star TripAdvisor review, explaining that unless we gave a 5 star review, their manager would not read the reviews. When asked why this was important, they explained that they get certain benefits and bonuses if they receive a set quota of good reviews with their name mentioned. I then saw this member of staff take the guests phone and write a review on TripAdvisor on their behalf! This explains why so many reviews mention the the names of staff specifically and why some appear to be written by a non-native English speaker. As a result, I would take some of these 5 star reviews with a very liberal pinch of salt! In relation to the restaurants, the maps and TUI app provided completely different opening times and it was hit or miss as to whether the restaurant you wanted to attend would be open or not. Likewise the restaurants Mia Casa (Italian) and Klay Talay (Asian) are described as having an additional fee or charge on the TUI Blue app, however these are actually free - you just have to have a reservation which you have to make in advance with the concierge, and you can only attend each of these once per week during your stay. Unfortunately each week has to be booked separately, so you can't book the same restaurant for both weeks in advance if you are there for a fortnight. They do book up extremely quickly however, and despite attempting to book on the same day that reservations opened, we were only ever given the option to book slots at around either 5pm or 9pm. It's unfortunate that the snacks bar and grill (which is called the Sandwicherie) only serves food for a few hours each day as in my experience of all inclusives, these are normally open a lot longer for when you are hungry. You can get pizza, hamburgers, burritos, hotdogs and nachos at the Sandwicherie however towards the end of the holiday we also discovered that they also serve ribs and fish and chips, however these aren't advertised. That being said, if you're hungry then room service can be ordered 24hrs a day, although whether it arrives warm or not is a completely different matter! We only ate at the buffet once during our stay as we preferred the a la carte restaurants where we found the food to be of a better quality, however the poor quality of the food in general was a complaint that we heard from numerous couples during our stay here, with one couple actually opting to move hotels not long after arriving as a result of the food. If you want a beach holiday then this hotel probably isn't for you. The sea can only be accessed from one side of the hotel, with a low seawall surrounding the majority of the hotel preventing direct access to the sea. The beach wasn't particularly scenic either as it contained numerous bags of sandbags in various states of decay along the shoreline in order to prevent erosion. This year (2025) has seen record levels of sargassum seaweed in the Carribean and this has affected a lot of different hotels in the local area. To give them their credit, the hotel did have work crews and a JCB clearing the beach each day, however the only time I actually saw the beach completely cleared of seaweed was when they had weddings at the hotel. At other times the smell of decomposing seaweed was extremely unpleasant. Hawkers selling cigars, hats and sunglasses along the beach weren't particularly aggresive and would leave you alone unless you initiated conversation with them, however we were offered drugs on multiple occasions from one particular hawker who hung around near the hotel beach volleyball court; and the hotel staff seemed reluctant to remove this person from the property. I'm not entirely sure why, as from what I understand, this is a privately owned beach. Oddly enough it was the hotel itself with its constant upselling of massages which was the main issue here. Especially when we were being approached during breakfast when we were trying to eat. This occured multiple times a day and eventually became a little tiresome. The grounds within the resort are beautiful and well maintained and there are plenty of Bali beds available free of charge and this was one of the very few great things about the hotel. Tipping is absolutely huge here and you need to budget for this, otherwise you'll notice a massive decline in the level of service that you're offered. Guests (mostly the North Americans) would tip each time they ordered drinks from the bar, and this meant that they would be served first, regardless of how long other guests had already been waiting. Likewise, I observed staff only taking drinks orders from certain guests around the pool whilst they ignored others. So if you want any form of customer service, be prepared to pay for it. Tipping is expected everywhere, including at the swimup bars, at the snack grill buffet and even at the grill. This soon adds up over a two week stay and unfortunately this quickly begins to erode the concept of an all inclusive holiday. Despite advertising it as such, this is not a 5 star hotel. We were able to get a good deal at a reasonable enough price point, however had we paid more for the holiday then we wouldn't have been very happy with the standard of the hotel. TLDR: Ultimately I wouldn't recommend this hotel to family or friends, nor can I say that I would stay here again. Consider very carefully whether this hotel is for you as there are likely to be much better options elsewhere in the Riviera Maya.
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Jul 06, 2025
Incredible honeymoon ❤️
We stayed here for 2 weeks from the UK for our honeymoon, and it was absolutely amazing! We stayed in the premium sea view room and even though we didn't use the extra pool, the room and the view made it so worth it. The room was always immaculate! The room service and mini bar in the room were such a treat. All of the bars are incredible and they'll pretty much make you anything you can think of, always with a smile! The food was incredible in every restaurant - Klay Talay and Mia Casa are well worth the visits too! We also did the candlelight dinner on the beach which was so special. The spa is so lovely. We had a massage on the beach which was so relaxing. Top tip is to book via a rep that come round the pool each day as we paid 50% less than the price on the app! The entertainment at this resort is better than any resort we've ever been to! The whole team are so lovely and all make an effort to learn your names but we have to give a special shout out to Luis. His energy is so contagious and he always made our day just that little bit brighter. The evening entertainment is incredible, especially the fire show and mexican fiesta. The real stand out for this resort is all the amazing staff. I've never felt more looked after at a hotel, all the staff always say hello and really do go above and beyond to make your stay special. Thank you so much for making our honeymoon so incredible! The Merediths x
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Jul 05, 2025
Amazing for our Honeymoon!
We went here on our honeymoon, it was incredible. The staffs attention, care and willingness to go the extra mile at every opportunity, did not go unnoticed. They made it really special, from bar staff, to cleaners, to the waiting staff. The entertainment staff made the days fly by, especially Luis, who always made an effort to get to know all guests at the hotel, and make sure everyone felt included, making it feel like a big family! Thank you all for making our honeymoon even more special!
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Jul 03, 2025
Small all inclusive adult only resort that keeps bringing us back!
Absolutely love this adult only, all inclusive resort! The service, swim up suite, food, spa and grounds can't be beat. If your looking for an authentic Mexican vibe with top notch service, look no further. We have already booked our next trip!