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Hotel overview
Located in Kantenah Bay El Dorado Seaside Palms. The Palms is the El Dorado Seaside’s original section, it is a romantic world surrounded by crystal blue waters, walkways, winds their way through lush gardens; hammocks are tucked away amid coconut palms. Just minutes away, there are opportunities to discover one of the largest reefs in the Riviera Maya,archeological destinations as well as Eco Parks, natural Cenotes, sandy beaches,and Mayan culture; 90 mins from Cancun International Airport and only a short drive away from Playa del Carmen and Tulum.
Location
Cancun International Airport (CUN) : 53 milesProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Guests at the El Dorado Seaside Palms have full exchange privileges at the El Dorado Seaside Suites. Note, for access to Hidden Beach guests must obtain a day pass.
Ratings & reviews
TripAdvisor traveler rating
14315 reviews
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Jun 08, 2025Make friends with these guys ASAP!
We had an unforgettable time at El Dorado, my first trip to Mexico and a huge part of that was thanks to Jose Angel and Maria! They were full of energy and made every activity, from volleyball and kayak races to painting and fun new games - so much fun. A top tip: make friends with them as soon as you arrive. They’ll get you involved, keep you laughing, and make your whole stay way more enjoyable. Can’t recommend them enough!
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Jun 05, 2025
Eldorado seaside suites.
So my wife and I had a great 2 weeks at this hotel but each day was more special by the magnificent entertainment team comprising of Jose, Angel, Andrea, Maria, Luis, Benjamin , Launa and mike. Every day they ensured we had lot's of activities to keep us entertained. Well done guys 👌
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Jun 05, 2025SEAWEED
The food is fantastic , the grounds of the complex are beautiful, rooms i would say are somewhat dated , the staff are friendly but like a tip , I guess that's the American influence, if you like the beach and the sea you'd better avoid this hotel , it was like a building site with the JCB up and down all day clearing the seaweed, in all honesty I've never seen anything quite like it.
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Jun 02, 2025
Amazing hotel
Entertainment team is amazing here, even though its adults only there is so much to do throught the day and night Jose, Maria, Luis, Angel and Benjamin, luana and andrea are especially great 👍 , resurants are fab here, staff all amazing cant do enough for you x
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Jun 02, 2025
THE BEST HONEYMOON
We had the BEST time at El Droado Palms. We had so much fun doing the activities, especially with Angel, Jose, Maria, y Luis. The couldn’t have adked for a better honeymoon trip. We have made memories that will last a lifetime. We would recommend el dorado to anyone. Gracias!!!!