Hotel overview

El Dorado Royale a Spa Resort by Karisma has been recognized as the only Gourmet Inclusive in North America to receive the prestigious AAA Four Diamond Award since 2007. Voted one of Conde Nast traveler´s Top 100 Hotels in the world, El Dorado Royale, a Spa Resort, by Karisma is Mexico´s premier adults-only, beachfront resort where couples, wedding parties and honeymooners savor a Gourmet Inclusive experience, a vacation that fosters togetherness. Luxuriously romantic, stretching on a secluded beach, the resort provides indulgences from gourmet cuisine, luxury swim-up suites, to a lush health club and personalize concierge service. Situated in the center of the Riviera Maya, facing the beautiful Mexican coast. 25 minutes south of Cancun International Airport, 15 minutes north of Playa del Carmen, only 10 minutes out from “Mayakoba championship” golf course, 25 minutes away from the "Playacar Golf Club", 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 21 miles

Property information

Year Built: 2000
Last Renovation: 2007
Floors: 3
Total rooms and suites: 478

Wish you were here?

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory Important Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 14502 reviews
  • 5.0 star tripadvisor rating
    Wonderful staff, amazing food, and beautiful accommodations!

    We had a wonderful stay at Eldorado Royale. It's my 3rd time there, and we will continue to go back. Jorge and Jonas, our concierges were amazing to work with and handled our every need with efficiency and kindness. The workout/crossfit/strength classes were great, and he was a wonderful and motivating teacher. The gym was never crowded, and it had a lot of equipment. We stayed in Casitas, which has beautiful rooms and your own poolside bar. The food was AMAZING. Our favorite was Rincon, and we ate breakfast at Cocotal everyday, which was delicious with great service. Fuentes provided a great interactive dining experience. We also loved all the activities available around the resort. We loved our stay and will definitely be back soon!

    May 22, 2020
  • 2.0 star tripadvisor rating
    Holiday

    Dark and dingy very dated need completely modernising the furniture was extremely dark the lighting was so poor that my partner had difficulty putting on her make up and was lucky she had a mirror with a light on it

    May 16, 2020
  • 5.0 star tripadvisor rating
    Mexico at the end of March

    A very strange holiday. The hotel closed on the day that we left with the few remaining guests moving next door to its sister hotel. We have nothing but praise for the management and staff who tried to keep the hotel running.

    May 16, 2020
  • 5.0 star tripadvisor rating
    Looking forward to our next visit already!

    We stayed with our children in the family side of the property and were able to visit El Dorado side during stay. As always impeccable service and the gourmet options to enjoy adult only evenings and shows. We are looking forward to come back with our extended family and counting days till our return back here !

    May 05, 2020
  • 5.0 star tripadvisor rating
    Thank you Jossie, Haxby, Alma, Armando, Humberto, and Sebastian for making our trip so special!

    We came for a wedding, which was AMAZING! I really just wanted to shout out how incredible certain members of the staff were. Thank you Jossie, Haxyby, Alma, Armando, Sebastian, and Humberto. You are all amazing <3

    Apr 27, 2020