TripAdvisor traveler ratingbased on 14502 reviews
LocationRiviera Maya - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating14502 reviews
Wonderful staff, amazing food, and beautiful accommodations!
We had a wonderful stay at Eldorado Royale. It's my 3rd time there, and we will continue to go back. Jorge and Jonas, our concierges were amazing to work with and handled our every need with efficiency and kindness. The workout/crossfit/strength classes were great, and he was a wonderful and motivating teacher. The gym was never crowded, and it had a lot of equipment. We stayed in Casitas, which has beautiful rooms and your own poolside bar. The food was AMAZING. Our favorite was Rincon, and we ate breakfast at Cocotal everyday, which was delicious with great service. Fuentes provided a great interactive dining experience. We also loved all the activities available around the resort. We loved our stay and will definitely be back soon!
Dark and dingy very dated need completely modernising the furniture was extremely dark the lighting was so poor that my partner had difficulty putting on her make up and was lucky she had a mirror with a light on it
Mexico at the end of March
A very strange holiday. The hotel closed on the day that we left with the few remaining guests moving next door to its sister hotel. We have nothing but praise for the management and staff who tried to keep the hotel running.
Looking forward to our next visit already!
We stayed with our children in the family side of the property and were able to visit El Dorado side during stay. As always impeccable service and the gourmet options to enjoy adult only evenings and shows. We are looking forward to come back with our extended family and counting days till our return back here !
Thank you Jossie, Haxby, Alma, Armando, Humberto, and Sebastian for making our trip so special!
We came for a wedding, which was AMAZING! I really just wanted to shout out how incredible certain members of the staff were. Thank you Jossie, Haxyby, Alma, Armando, Sebastian, and Humberto. You are all amazing <3