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Hotel overview
Location
Cancun - On BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.
Ratings & reviews
TripAdvisor traveler rating
3445 reviews
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Jul 13, 2025Go Basic
Upgrade to Preferred Club when I arrived, thinking this would be more relaxing. BAD CHOICE! Waste of money, nothing like advertised. Stick with the basic, same service minus the expense.
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Jul 12, 2025Cabana
Brian the pool waiter was AMAZING!!! He was so kind and attentive. He made sure that we were having a GREAT time each day we were there.
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Jul 12, 2025
Very good and highly recommend that you visit this place. Daniel and Miguel were incredible on the 9th floor bar.
Daniel and Miguel on the 9th floor bar were incredible at their service. Super friendly and highly recommend that you go and visit him to get a few drinks
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Jul 11, 2025Good Resort but lacks a one two punch
Overall- the hotel and facilities were very clean and new. Golf course was amazing. Specialty restaurants saved the day regarding food as buffet was very average. Poor communication about restaurants being closed and about reservations. App was very problematic. Good resort but would not go back again as activities were lacking after 8pm and does not compare to other resorts. Beach was very small and as covered with seaweed
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Jul 11, 2025
Exceeded all expectations
We were not exactly sure what to expect as this was our first foray into the all-inclusive vacation scene, but we could not have been more pleasantly surprised. Every single resort employee we interacted with was incredible. Would like to give a special shout out to Brian for the poolside service - whatever Hyatt is paying him is most certainly not enough. Spring for the preferred rooms if possible. The rooftop pool and breakfast options are more than worth it. Just be aware of the policy regarding minors/children on the rooftop. Definitely recommend getting a poolside cabana and ordering a steady stream of tacos. Just remember, if you take care of the staff, they will more than take care of you ;) Can’t wait to return.