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Hotel overview
Standard Package + Upper Room Amenities
Valid in Preferred Club and Presidential Suite room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Located on a secluded sugar-white sand beach in the Riviera Maya and catering to couples, friends and families, Dreams Tulum Resort & Spa provides upscale surroundings combining fun and relaxation with the ancient world of the Maya. It is one of the only resorts in the Riviera Maya located a short distance to the exciting town and ancient ruins of Tulum & Xel-Ha Aqua Adventure Park.
Unique selling points:
Its magnificent colonial architecture, original paintings and ambiance provide the perfect setting to unwind and discover the mystical power over the ancient Mayan civilization. This hacienda-style, Unlimited-Luxury® resort features a Spanish-style wedding chapel, an eco-friendly setting with fountains with LED lighting and sound, 5,000 plants, two swimming pools, a children’s area, a Mayan-themed Explorer’s Club for kids and nine gourmet restaurants, plus seven fabulous bars.
Location
TulumProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9283 reviews
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Nov 28, 2023Wonderful Family Vacation with Lind Staff
Our stay at Dreams Resort in Tulum was an extraordinary experience. The resort’s stunning beaches and lush surroundings were breathtaking, and our accommodations provided a perfect blend of luxury and comfort. The highlight of our visit was the exceptional service, especially from Erik on the special events team. His warm welcome immediately made us feel at home. Erik’s engaging personality and dedication to ensuring our family had an enjoyable time were truly remarkable. His passion for organizing events and activities greatly enhanced our vacation experience.
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Nov 27, 2023Worst birthday trip
I arrived to this hotel Thursday November 23rd. We had our first official day start on Friday November 24th, went to the beach with my uncle and my boyfriend and sat on some of the tan chairs. Had a man run directly towards us screaming at us “GET UP GET UP!” from where we were relaxing. This grown adult called me a little bitch and all types of disrespectful remarks. I felt extremely uncomfortable the rest of the trip after this. We tried enjoying our trip, but honestly the food was not great ever and the lack of ingredients for their drinks was disappointing. Now, comes Saturday November 25th we are trying to relax at the beach at 10am and the worker tells us we have to move from the ONLY shade available due to a wedding that night. A worker moves us to a spot they claim was available and it wasn’t. Other guest come and claim their spots that they had went to have lunch and were coming back. So we spent two days being removed from a place of relaxation… just horrible. This trip was to relax and celebrate my birthday. I did no relaxing here! I don’t recommend anyone to come here unless you want to have problems everyday. Every single day there was an issue. Now, my boyfriend upgraded us to a swim out room.. not worth it or your money! The rooms are so moldy, spiders, ants, and even cockroaches. My fiancé spent so much money here at the store, upgrading suites, and even bought a proposal package. Today was our last day November 27th and it gets worse because they can’t find one of our luggage’s that has valuable things in there! This hotel needs to get their things in order, because they’re running a horrible hotel. Don’t come here unless you want problems on the daily!
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Nov 27, 2023Not a value for the price!
Maybe if you pay to became a preferred member but not a value for a normal vacation with family. Very old amenities with basic cleaning (mainly at the pool where I saw a used band aid near the bar area for over 4 days!!). It is not all inclusive! For better drinks you must join the preferred club or will need to accept bad quality brands
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Nov 26, 2023Great service
Place is great! 24hr room service included which impressed us big time. Quality food great rooms. Only thing they should work on is more beach shade and chairs. Been here two days and both days we could not get a chair or a hut. So have not used the beach much which is what we come for. Other that that service is top notch would come again.
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Nov 26, 2023
Awesome family vacation!!
Tulum is amazing place to vacation with tons of stuff to do. We had an awesome time and ate like kings. The people are all super nice and genuinely friendly. We will likely go back again soon. Mexico is truly free and about having fun. There were no issues with security and we felt safe the whole time. It was also very clean. America could take some notes!!