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Hotel overview
NEWLY RENOVATED.
• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites
Dreams Sapphire Resort & Spa offers Unlimited-Luxury®
amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.
Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Dreams Sapphire Resort & Spa. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!
A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.
A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.
Location
Puerto MorelosProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
14904 reviews
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Jun 30, 2025Best spot hands down
Alfredo and Israel were amazing. They went above and beyond and I truly appreciate and recommend coming here. 10 out of 10. Alfredo serenaded us and his voice was amazing!!! a huge thank you!!!
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Jun 30, 2025
Don’t listen to the bad reviews, we would recommend this place over and over again!
We stayed here for 10 nights and there’s nothing really we could complain about. We really enjoyed our time here and I’m glad we didn’t listen to the bad reviews prior to booking. Food/Drink I booked this hotel based on the reviews I had seen. Although there were some bad reviews, I am glad I didn’t listen to them as we were quite happy overall. At resorts like this you get what you pay for. Yes, some foods were bland but there was a large variety at the buffet and the majority of things were tasty. I know the food will always not be up to everyone’s standards but I’d say some of the reviews were quite harsh. There isn’t a booking system for any of the restaurants however if it’s full at the time they give you a buzzer. The longest we had to wait was an hour for the French restaurant, the food was nice however the main course was a little cold. The Asian restaurant and the BlueWater Grill were our favourites. The drink during the day definitely didn’t feel as strong as the night time ones which is understandable or everyone would be in bed before dinner time. Entertainment There was always such a big variety of pool/daytime entertainment. The entertainment staff were always really friendly and organised especially Joe and Tony. We took part in at least a few activities everyday. There is a bike tour that runs twice a day that’s takes you into Puerto Morelos town and back, the whole trip takes an hour and a half which is good as it gets you out of the hotel. We went for a couples massage which was so good and we got the use of all of the spa facilities such as the sauna, steam, jacuzzi etc before our massage. Rooms Our double room with the tropical view was really big but ever so dated. It smelt slightly damp on the first day we got there but it seemed to disappear after that. Housekeeping were in everyday to make the bed and replace the towels. I requested the sheets to be changed on the app on the morning of day 6 out of 12 and they were changed by the afternoon. Overall, we really enjoyed our stay here and would recommend to others!
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Jun 30, 2025Solid Mid-tier Resort
Visited Dreams Sapphire June 19 through 26 as a couples vacation. Our first impression of the resort was very positive as it looked well kept. Ignacio the bellman offered us cold towels to refresh ourselves and it was appreciated as the area gets very hot and humid this time of year. We book booked Preferred, tropical view suite. The suite had some issues (i.e.: A/C, leaky bathroom faucet, door lock, TV and remote. Most of the room issues were quickly dealt with, the others we just sucked it up as it did not really affect our stay. The layout of the resort is good and well kept and most people will have no issues getting to where they want to go. We spent our days by the Preferred pool as it was adults only and much more quiet than the main pool which we did not visit. PRO TIP: you need to queue up at the bar area at 9:00 a.m. to reserve the free cabanas for the NEXT day. Omar the Preferred poll concierge did a wonderful job handling the bookings and was always available when you needed assistance. There are plenty of sun loungers and umbrellas if you're not fortunate enough to secure a cabana. Beverage service was also very good at the pool. There were many scheduled daily activities, but we just lazed around the pool with a book on most days. Restaurants and food overall were good, not great. You will not go hungry here but you are not going to be blown away, either. Besides, you are probably not paying top dollar (for such resorts as Excellence, Atelier, The Grand, etc.). The staff here are wonderful as they try very hard to make your stay as enjoyable as it can be. Here are some of the exceptional staff members that we encountered on this trip: Ignacio the bellman. He was always asking if everything was going well and offered some good advice. Leonardo at Preferred Club check-in. He was very prompt in helping to get our room issues fixed; Sandi and Bryan from maintenance who quickly arrived to fix the A/C and replace the defective TV. They were in and out within a matter of minutes; Luis the server at the Bluewater Grill (sometimes he works at Bordeaux) who provided outstanding wait service. He made our dining experiences very enjoyable; Moises the server at the Italian restaurant, Portofino. Moises was also an excellent server. He was engaging and made our dining experience very enjoyable; Irek the server at the French restaurant, Bordeaux. Irek was knowledgeable and provided wonderful service for our dinner. NEGATIVE NOTE: We have visited many all-inclusive resorts and Dreams Sapphire is the first one that allows children and casual attire (shorts, t-shirts, etc) in their French restaurant. The ambiance that they are trying to creative with their menu to the elegant restaurant decor does not make for fine dining with their current policy of allowing children and casual attire; Alberto (Happy Feet) and his partner, Omar at the World Cafe buffet. We asked for their section every time we visited. Both provided quick and attentive service and that's what you want at a buffet -- in and out quickly, but never rushed; Karina the bartender at the Preferred Lounge. She always greeted us with a smile and provided great service (she remembered our drink of choice). OVERALL POSITIVES: Great staff, decent food, easy to navigate, common areas are clean and in good shape although the resort is starting to show its age. NEGATIVES: The air conditioning in the restaurants seems to be insufficient as all the restaurants we went to were either warm or very warm. Yes, I know it's Mexico in June; The beach -- full of sargassum. It's not the resorts fault, but at least they could make an effort of cleaning it as some other nearby resorts do. In closing, this is a solid mid-tier resorts geared towards families and couples. We would likely visit this resort again if the price were right.
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Jun 30, 2025
10/10 would recommend
Had a lovely trip for my 30th birthday! We really enjoyed the hotel room, pools, restaurants and special shout out to Jose the bar tender at the adults only pool who was super friendly! :)
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Jun 29, 2025
Dreams vacation with the family
Love the place. Everyone was always very attentive and super friendly. I would definitely recommend to come with the family.