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Hotel overview

Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed with at least one whirlpool, whilst ground floor rooms offer private terraces with their very own plunge pools. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness centre and a world-class Dreams Spa by Pevonia® provide guests with an array of amenities for every age and interest.

Location: Within 3 miles of Puerto Morelos town square. Approx. 20 minutes from Cancun International Airport.

Location

Puerto Morelos
Cancun International Airport : 14 miles

Property information

Year Built: 2009
Room: 307

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

 

Ratings & reviews

TripAdvisor traveler rating

4.5 9704 reviews
  • 4.0 star tripadvisor rating
    Five stars if it weren’t for covid!

    Stayed here from the 9th-16th, staff was wonderful overall, very attentive! Would like to thank specifically ricardo, misael, victor, clever, enrique, ediberto, moises, and many others at the restaurants who’s names I didn’t get. The food was really the only disappointing thing, but I was told it was because of covid they had to cut back. Still found amazing food there, you just had to search it out. (Recommend the seaside grill and oceania restaurant) Good job cleaning the beaches, cleaning everything really. Tons of entertainment and activity options. I’ll be back for sure!

    Jan 18, 2021
  • 5.0 star tripadvisor rating
    The best time of my life

    I cant find the words to explain the way me and wife felt as we celebrated our honeymoon at the Dreams Riviera Cancun Resort & spa. The resort looked amazing the staff treated us like royalty. Upon our arrival check in was quick, we were upgraded to the most beautiful suite we have ever stayed in. We had a blast!!!!

    Jan 18, 2021
  • 4.0 star tripadvisor rating
    Bad service from Eduardo in perfered club, excellent service from others

    Ist off they are really serious about covid..Everything was constantly cleaned and sanitizied. I dont like how all the bars closed at 5 or 6 on the beach because of covid..but they tried to make it enjoyable as possible. Eduardo in perfered was rude and inconsiderate, no empathy. He also was trying to charge me a deposit when 6 other couples we know were not charged, he insisted I pay when I asked for his manager because he was not trying to help. My phone got wet and was not keeping a charge and he insisted that i download the app to use for room key, i told him if im not w my husband and my phone is dead I have to constantly asked to be let in..to much like honework when Im on vacation..finally apoke w a manger who didnt charge me a deposit, and gave me a pbysical key..overall food was good and servicw was too..Eduardo need trainibg on interacting w guest and solving problems..because of him and hia service I probably won't return.

    Jan 17, 2021
  • 5.0 star tripadvisor rating
    WILL be back!

    Covid pandemic cancelled a cruise...needed a getaway place. Found this gem of a property. Have stayed at other Dreams properties, but this one was great! Food was varied and good at all the different restaurants and temp checks and hand sanitizer was always at the check-in/hostess stand. Had a plunge pool room with garden view...would do this again Sundry store was a little pricey, though. Pool was great - ocean was raked daily for seaweed and lifeguards were present always. A wonderful and relaxing vacation....

    Jan 17, 2021
  • 5.0 star tripadvisor rating
    Everything You Need to Know

    This was our second Dreams trip, first was to Tulum. Riveria is better than Tulum, the pools are better! Staff is exceptional and all are hardworking and friendly. COVID: I was scared about COVID but the staff all wear masks and sanitize like crazy! Not all guests wear masks but it’s ok because we are outside. FOOD Food is good, not great. But it is enough and it’s an all inclusive! If you want better food, don’t go all inclusive. I never went hungry and they do a great job. Love the coffee shop. Only need a reservation for hibachi which was fun! El Patio is my fave and the French restaurant. Daniel made it a great meal with those French martinis! Men, pack a pair of pants so you can get into the French restaurant which is adult only. PREFERRED CLUB I think it’s worth it. You get a free cabana (reserve when you arrive), a special lounge with snacks at all times and premium liquor. You also get spa credits, go! Spa was great. ROOMS Rooms are great, however walls are thin. But so is every other hotel! KIDS CLUB My kids are 7 and 9 and they didn’t care for it. There are fun activities for them to do there. ENTERTAINMENT The light up dance show was amazing! The team is really great in engaging people to join games and such. Victor is great! They all are! I liked the outdoor movies for the kids. BeACH They work so hard to remove seaweed. It looked great. I would encourage you to tip the staff during these hard times. No it isn’t required but it is much appreciated.The resort was at 30% capacity.

    Jan 16, 2021