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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating14412 reviews
Needed a break from life to refocus
We started planning our get away to Dreams Punta Cana before the pandemic hit. Like everything after the pandemic hit, we put this trip on hold. As the time got closer, we were back and forth about going. In the end we decided to go. I know it isn’t ideal to take a vacation during all of this but I do not regret going. The resort had very very low capacity, as did the our planes there and back. A part of me feels like we acted privileged for going but another part of me is happy we went because us going and spending our money in the Dominican helped the people there too. We were very generous with our tipping because we felt very blessed that we had this opportunity. The Dominican people are unbelievably nice and kind and selfless. We enjoyed every single person we met during our stay there. Due to the low capacity, several of the restaurants and bars and activities were closed so we did not get the full experience. However, we are grateful for all the kindness and amazing service we did get at the restaurants and bar areas that we did get to go to. <3. Although every single person was extra nice to us, there is one server that really sticks out to me and I wish I had his name to mention here. They all go above and beyond to make sure we were happy and enjoying our stay! We had upgraded to preferred club before we arrived. I highly recommend doing that! You get access to the preferred club which is comfortable and has the higher end drinks. There are also yummy snacks in there all day and night. Our bartender Adrian was the best!!! He is amazing at making the best drinks. He is very friendly and also entertaining. My whole group absolutely adored him. If we ever make it back there, I look forward to seeing Adrian again and I really hope he is the bartender. He was one of the highlights of our trip and we looked forward to seeing him every day! <3 Amstar is who runs their excursions thru Dreams and they are also trustable, amazing staff, well run. We did Monkeyland (so much fun)/Buggies one day and the reef explorer another day (snorkeling, swim with nurse sharks, get a massage on the ocean <3). Both I highly highly recommend!!! And the half day trip into town to do some shopping and rum tasting was fun and free!! Angel was our trip guide for Monkeyland/Buggies and he was unbelievably educational about the Dominican and the people. Another one of our highlights! I highly recommend this trip and I hope you get Angel as your guide! Overall Dreams is very clean, the rooms are comfortable, staff is more than amazing, the entertainment they put on was fun (even with low capacity they still put on some shows), and the beach/ocean area is my heaven. This resort has everything you would love when taking a break from reality!
We are laying on the beach in our final hours of a fantastic beach getaway that could have been miserable. We originally booked at the Barcelo Bavaro Palace-Adults Only and received an email two weeks ago stating the adults only section was shut down (while guests were there) and they were moved to the main area of the hotel where the reviews over the past 60 days have been awful. We opted to pay a little more and changed our reservation to Dreams and it was a magnificent decision. Located about 35 minutes away from PUJ, this medium sized resort has a very tropical feel with mature trees all over the property and beach. There are seven restaurants with a rotating schedule of two open each night due to lack of guests during Covid. We did not wait for a table once during our stay. The staff here are some of the friendliest we have encountered anywhere and I have to give a major shout out to our Preferred Concierge Aricelis and the bartender (master mixologist) in the Preferred reception area, Adrian. If Covid is a concern, everybody single staff member and guest seem to be wearing masks where appropriate and there is hand sanitizer everywhere. This resort does offer FREE rapid Covid testing for returning to the US. Many other resorts are charging $40 to $50 per person. We had our nasal swabs done yesterday at 4pm and the results were available at 9am today. We used a shuttle service from the airport which was about $85 round-trip for both of us. Even though the van could hold 8+ people, they do not put any other passengers with you who are not part of your group. Would definitely recommend Dreams Punta Cana and we will be back.
I had a great time and Robert gangster and O’Neil we’re great servers highly recommend them for great customer service and great drinks.I loved it here had great food and great service. Highly recces fed for family and couples.
Why doesn’t everyone book Preferred?
Dreams Punta Cana is a lovely, tropical resort - we had an amazing stay Feb 17-22, 2021. No lines for buffet, no required reservations or wait for a la carte dinners. They take COVID precautions seriously and it felt like we had the place almost to ourselves. Everyone was so friendly, we especially enjoyed our conversations with Chocolate, and the Preferred amenities are so worth the minimal extra cost. Aracelis, the Preferred Concierge and Adrian, the Preferred Bartender are both spectacular. Thanks for making our stay a Dream! Can’t wait to come back!
It was great! Even with this covid situation we felt safe. Nancy and Albert are just excellent. They made so many surprises for the birthday girl that we are just out of words and can’t thank you enough. Every worker from the hotel is very nice and willing to give you a great experience. Rooms are very comfortable and clean. Room service was great. We are definitely coming back.