TripAdvisor traveler ratingbased on 3131 reviews
Dreams Playa Mujeres Golf & Spa Resort is set in a serene gated community where guests have at their disposal a huge expanse of swimming pools including a fantastic waterpark. Golfers will enjoy complimentary green fees at the Playa Mujeres Golf Course and all adult guests also have full access to all the facilities of the nearby Secrets Playa Mujeres Golf & Spa Resort as part of the Unlimited-Luxury® programme. The graciously appointed accommodation at this resort is unique and luxurious, featuring swim out suites and many with stunning ocean views. This is a resort that couples and children will find most welcoming and a perfect holiday experience.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3131 reviews
Amazing March Break Family Holiday
We had an amazing family holiday this past March. All of the staff went out of their way to talk to us and make sure we had everything we needed. The activities were great. One of the first activities we did was a guided bike ride with Freddy. So fun! Jamie always made sure we had a cabana on the beach with towels. We ate breakfast at the World Cafe each morning and Adan and Jovan were fantastic waiters. They always brought special drinks for the kids and taught us a few words in Spanish. They made our start to each day great!
Wedding of my Dreams!
My husband and I traveled to this resort with our family and friends for our wedding! Our wedding day was better than I had ever imagined, especially with the lack of communication. I sent emails with multiple questions and would get a response every 2 weeks on the dot, with one answer to one of the questions I had asked. I figured it was a busy time and anxiously gave them the benefit of the doubt. To my absolute surprise, our wedding planner Ana Ralph, NAILED IT. I was anxious as all get out, literally not knowing what to expect on my wedding day, but all I can say is WOW. We did have a meeting 2 days prior when we had arrived to the resort with a little walk around, mainly directions to each wedding event and background information, which put me just the slightest bit at ease. However Ana really came through the day of, she was right by my side and made all of my request possible (nothing was too little or too big)! She carried all of mine + wedding parties baggage from the bridal suite to the reception hall, making sure everything was accounted for. The photographer on site was absolutely spectacular, I thought I should have done some research and hired an outside photographer, but I am SO happy that I didn’t. Our pictures turned out so stunning. I was also nervous about the decor and flowers, again not really knowing what to expect, but everything was spot on - literally everything. Weddings are stressful, and the lack of communication absolutely did not help.. but the overall outcome was simply spectacular. Trust in these wonderful wedding planners, they are so over worked, but oh my gosh do they deliver! This resort in itself is just gorgeous and I love that you are able to walk back and forth between Dreams and Secrets (and dine at all restaurants). We’ll definitely visit again soon!
We had the best experience at Dreams Playa Mujeres. The resort was immaculate and the staff all went above and beyond to make our experience the best it could be. The restaurants were incredible and every meal was phenomenal. We did have one staff member who we want to recognize for going completely above and beyond every single day we were there. His name is Herberth Xool and he worked in the Rest World Cafe. He took care of us from the moment we got there until the last day we left. He made us feel so special and always brought us what we needed. He remembered everything that we liked and when we would go to the Rest World Cafe which was everyday we would always request to sit in his section. He became a very special part of our vacation. Thank you to Herberth and to all who made our vacation the best it could be. We will definitely be back next year.
Great family resort!
We, our children and grandchildren spent a memorable week at Dreams. Gorgeous place & layout, luscious grounds, beautiful beach( sea weed unfortunately), impressive, spacious rooms with Jacuzzi in balcony facing the ocean, good activities for children & adults, including a dolphin center, parasailing, great biking with Freddy & his assistant ( water aerobics could be improved), an impressive spa, a good variety of nightly shows & much more… All 10 0f us, children & adults loved Dreams, & would highly recommend it to families vacationing in Mexico. A few more words about the food & service. Breakfast & lunch buffet were very good & plentiful. Outdoor seating for all three meals was a definite plus for us, especially compared to Cancun resorts. Dinners unfortunately were often disappointing although we had some excellent dishes at L’Etoile, Fusion & Gaucho. The service was outstanding all the time, anytime….Special thanks to Claudia at the promotion desk & to the concierge manager for their help & special attention. We sure were pampered from am to pm & appreciated it. Thank you Heather Gross (firstname.lastname@example.org) for booking us at this wonderful family resort.
Staff was great
Very nice staff, especially at the kids club (Penny, Kris, Aylem, Beverlys, Ariana, Argelia, Alejandra,...) Overall, great place to go with kids. Not far from the airport in Cancun. The only downside is too much/loud music everywhere.