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Hotel overview
Get exclusive perks during your getaway at Dreams Playa Mujeres Golf & Spa Resort. Travel now through December 22, 2022 and receive:
Standard Package + Upper Room Amenities
Guests staying in standard rooms:
• 25% discount on spa services
• One-in room family or champagne breakfast
• Complimentary upgrade to nonstop shared transfers
• One bottle of wine/sparkling wine per room
Guests staying in upgraded rooms:
• Get all the perks of the standard rooms plus,
• One complimentary Bali bed rental per room
• Beach bag
• Up to 50% off romantic dinner
• One family/couple photo per booking
Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Dreams Playa Mujeres Golf & Spa Resort is set in a serene gated community where guests have at their disposal a huge expanse of swimming pools including a fantastic waterpark. Golfers will enjoy complimentary green fees at the Playa Mujeres Golf Course and all adult guests also have full access to all the facilities of the nearby Secrets Playa Mujeres Golf & Spa Resort as part of the Unlimited-Luxury program. The graciously appointed accommodation at this resort is unique and luxurious, featuring swim out suites and many with stunning ocean views. This is a resort that couples and children will find most welcoming and a perfect holiday experience.
Location
Playa MujeresProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8535 reviews
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Jul 01, 2025This was our fifth trip and we will definitely be back
we always have an amazing experience. But I feel I need to highlight Martha, Alejandro and Mario. Martha made our poolside experience exemplary every single day. She truly went above and beyond and was there for us even before the sun came up. Alejandro was fantastic as well. Mario in the preferred club lounge bar memorized my families drink order and had the drinks prepared for us when we came down at 7 AM every morning. Everyone made us feel so welcome. It was a fantastic experience.
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Jun 30, 2025
Dreams staff
Jaime was awesome! Jessica, Alejandro, Maria, Katia and Louis were all wonderful. We would definately come back! Maybe our next anniversary.
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Jun 30, 2025
Great family vacation at Dreams Playa Muejeres.
This is a wonderful resort! I especially appreciate the staff. Martha and Alejandro the pool concierges went above and beyond. Excellent customer service. We also enjoyed each of the restaurants where the servers attended to even the smallest details.
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Jun 30, 2025
Fantastic!
Fantastic resort for the family! Staff is amazing; Raul at the pool was fantastic really enjoys his job and people and Minnie at the spa was amazing as well!
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Jun 30, 2025Nice facilities, but inconsistent service and serious issues
We arrived at Dreams Playa Mujeres after a long trip with a child, expecting to start our holiday on the right foot. Unfortunately, our first night was a disaster: the room was full of condensation, with wet floors and an unbreathable atmosphere. We reported it to reception and were attended by Karen, who behaved disrespectfully, making pointless jokes. I asked to speak with a supervisor and was met by Mr. Dylan, who was also unprepared and even tried to blame us for the humidity. It was already past 11:00 PM, we were travelling with a child, and reluctantly accepted a downgrade to a room with a clearly worse view. The next day, Valeria, much more professional, offered us a couple’s massage as compensation – we appreciated the gesture, but it doesn’t erase the experience. Throughout the stay, we noticed that some staff truly go out of their way to please, especially housekeeping and some restaurant teams. But at the bars, if you don’t tip, the attitude changes instantly – and it’s very noticeable. Food isn’t bad, but it’s extremely repetitive. Different restaurant names, but very similar flavours. After a few days, it gets tiresome. At the beach and pool, we constantly saw guests reserving sunbeds at 6:00 AM with towels, and worse – some staff were saving beds in exchange for tips. It felt more like a budget hotel in Tenerife than a supposed 5-star resort in Mexico. Another low point: our luggage was held up for two days, and we had to shop at the resort’s store. A basic bikini was $90, and swim shorts were $50. An absolute rip-off taking advantage of guests in need. On top of that, there are weddings almost every day, both in the afternoon and at night, with loud music and blocked-off areas. It seriously affects privacy and peacefulness for regular guests. ✅ One clear positive: the Wi-Fi works very well throughout the resort. Conclusion: Dreams Playa Mujeres has nice infrastructure but relies on looks. There’s a clear lack of leadership, poor management, and unacceptable practices for a hotel in this price range. We will not return. And we do not recommend it.