TripAdvisor traveler ratingbased on 13555 reviews
Facing the Caribbean Sea, white sand, lush gardens, and palm-studded beaches, Dreams Palm Beach Punta Cana offers Unlimited-Luxury® to singles, couples and families. The resort boasts romantic wedding services, private balconies, an expansive beach area, five restaurants, a snack bar, seven bars serving unlimited international brand beverages, 24-hour room service, plus endless day and evening activities for all ages including a supervised Explorer’s Club and Core Zone teen’s club.
Dreams Palm Beach Punta Cana is close to the Nautical Club in Cabeza de Toro for deep sea fishing and 20 minutes from the Punta Cana International Airport. Fabulous 18-hole and 27-hole golf courses are only 15 minutes away.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating13555 reviews
Truly Awesome Customer Service , food and views Muy Excelente!
Not sure where to start everything was EXCELLENT! (except 1 a/c unit) To name just a few of the GREAT customer service personal and new friends we found: Mr Lava - This young man I cant not say enough good about, He kept us entertained, happy and made sure we had anything we wanted. He is AWESOME - I cant put his real name here but I have him as a facebook friend now. Got to meet his girl friend whom he plans to marry in December and I wish him and her ALL THE BEST! I enjoyed you muy bien Mi amigo!! Cant wait to see you again. Superman - Hotels have all kinds of people to help and serve you and superman is among the BEST.! Anything we needed he got for us and very quickly! Never had to ask him twice for anything! Muy Excelente! Alex the Concierge - - for as young as he is he KNOWS customers service and I believe it is part of his heart - to serve and to help. Fermani the driver- anywhere we wanted to Go He was the man - VERY very good at what he does. A great person. DJ Eric - Always playing good music and taking request. We did country western dancing - I think a lot of people were surprised that he played country music for us at our request..LOL Olveria -good bar tender knows his skill well. Never had to ask for a drink Carolina, Cesar and Compress from UVC - These people know their customers and try to put smiles on everyone faces. We became friends with them. Even have their cell numbers. They are always smiling and constantly making sure we had a great vacation for my 55th birthday. Jacqueline was a awesome waitress - never had to ask for anything she was always there. WE WILL BE BACK and hope we see everyone one of them again!! MUY EXCELENTE!!!
One of the best resorts we have ever stayed in
We have stayed September 2018 during hurricane Irma and again September 2019, we were going to be back April 2020, but COVID stopped us, just waiting on holidays again from the UK and we will rebook. The rooms are clean, lots of space, nice views, the staff don't stop all day and ate so helpful. food is great. Lots of choice. Coffee shop is a favourite of ours. A couple of shops on site is handy too. Entertainment is fabulous. Also try and check out different activities in the afternoon. The beach is nice too and we were able to snorkel further up the beach where it was particularly blue. Can not wait to return to palm beach resort. Haven't tried the spa yet si next on the list. We have met lots of wonderful people from across the world and ate still in contact with some of them now
I had the opportunity to stay at the Dreams Palm Beach resort in Punta Cana during the last week of August 2019 through the first week of September 2019. This all-inclusive resort is an AAA Four Diamonds level property, and it did not disappoint. During my week long stay, I tried all a la carte restaurants. With the exception of the Seaside Grill, all others a la carte restaurants required men to wear pant/jean, which isn't ideal due to Punta Cana's weather and humidity. However, the food was excellent at all restaurants and the service impeccable. I agree with other reviews, the World Cafe (the Buffet), could have more choices, especially on the vegan/vegetarian side. As previously mentioned, customer service at this resort was nothing short of impeccable. Everyone was friendly and willing to go the extra mile: 1) Cristina, at the Seaside Grill, recalled a conversation we had during my first visit at the restaurant, where I casually mentioned my favorite Dominican Juice, Morir Soñando, which is not listed nor offered on their menu. She surprised me during my subsequent visits with a handmade juice. 2) Rafael, at the Portofino Restaurant, was extremely friendly and always looked for ways to make us feel extra special. He was very accommodating and helpful. 3) Dimitrio, Seaside Grill, went the extra mile during my last day at the resort. I asked for the Dominican Breakfast late in the morning, but they didn't any plantains. When I told him it was my last day, he sent someone to grab fresh plantains and had the kitchen cooked my Dominican Breakfast. 4) Jose Alberto, one of the many security guards, helped me in two occasions, once while dealing with a local vendor (a pharmacy), and the other a beach vendor. He always made me feel safer and helped me get better prices when I tried to strike a deal with the vendors. 5) Milciades, Seaside Grill, great service, every single day. 6) Jose, the taller, pool bar. Great guy, excellent service, great drinks. While I was extremely pleased with all my interactions with the staff, especial shout out to the Seaside Grill staff. Definitely a 10/10 experience. The rooms were cleaned twice a day, and towels and sheets replaced. I was surprised the hotel didn't offer free travel size lotion as part of the free toilettes. Definitely a 9.5/10 experience. Will be back in the near future.
Good get away
First time bringing our son on vacation, was great the only thing is make sure you are firm and don’t sign up for the time share they are really pushy! follow you to the pool and make you go on the tour, also be careful of food poisoning, I got sick on my third day and was out for the next three...the vegetables don’t get washed properly, and I didn’t touch any meat or fish. Other than that it’s really nice and quiet, music and atmosphere is great would definitely recommend!
Super family holiday!
We stayed at Dreams Punta Cana palms beach at beginning of March, as a family with very young children, 4 and 1 year old, and must say it was an amazing experience, even from check in, when Alex from concierge has kindly helped with luggage and took us to preferred club reception; The resort is really clean, the room was spacious And suitable for a family of 4; we had a preffered club Gardens View Room And were really pleased with It; as part of this service, we had access to preferred pools, with waiters around the pool and our favourite was Jorge, shouting Drinking Time/ Lunch time We had meals at the main buffet restaurant and we were pleasantly impressed by the variety themes every night, Italian, Dominican, American,etc with the adequate decorations ; the staff were amazing, the breakfast chefs were extremely funny when making an omelette and chirping away, the waiters were very prompt topping up the drinks; also, a mention to Maria Oliveira, the buffet Restaurant concierge, as she was extremely helpful and caring, when i was not feeling well and she provided anything she could to make me feel better; we had dinner at the Japanese restaurant, we sat at the cooking table (suitable for toddlers as well) and our chef put on an amazing show, plus the food cooked in front of us was delicious; we also had dinner at the Italian restaurant, which was really fancy,required certain dress code (long trousers for men) and the food was really tasty; Variety of shows every night, 70s and 80s, Magic show, Circus, Dominican dance show and the entertainment team did their best to keep everyone happy during the day and evenings, they are all very talented; there was even a recognition party for the staff on the resort, where they served cake and special cocktails and drinks, the guests met the “behind the scene” staff, including the General manager, very caring for his employees; The beach was really nice and water was warm, as you would expect, white sandy beach, and it was cleaned daily for any seaweed; there are more nice views outside the resort, as you walk along the beach on the left; we took massages on the beach,which were really relaxing, specially when hearing the waves and palms sounds; Would definitely recommend this resort for all sorts of guests, as activities, food and drinks are covered and cater for all requirements; Thank you Dreams Punta Cana palms beach !