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Hotel overview
Standard Package + Upper Room Amenities
Valid in Preferred Club Jr. Suite Swim Up and higher room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Located on the Dominican Republic’s northeastern coast, wrapped between nature and ocean, lies the Dreams Onyx resort & Spa. Families with teens and tweens as well as couples and friends looking for a family-friendly vacation on a palm-studded beach will find Dreams Onyx is the perfect choice. 822 suites provide luxurious amenities including a whirlpool on every suite’s private, furnished terrace or balcony, free Wi-Fi, a daily refreshed mini-bar and 24-hour room service. Guests staying in the Preferred Club will receive preferential status and amenities, exclusive access to two private lounges, two private pools and more. Our new family section includes spacious accommodations, a family fun pool with water slides and a lazy river, 3 new restaurants, a new Core Zone Teen's Club, new Explorer’s Club for kids and additional incredible amenities for the whole family. Plus, connecting rooms are available – perfect for multigenerational travel, family reunions, a wedding or a social group getaway.
Location
Punta CanaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9325 reviews
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Jun 06, 2023Memorable Surprise
Surprised my daughter with a trip to the DR. We stayed at Dreams Onyx it it was simply amazing thanks to Javier Valdez! Javier was absolutely amazing very informative I felt very informed on all resort activities going on! Thank you for making this a memorable experience. 10/10. I will say the food options could be a bit better and the explorers club staying close to scheduled activities as the kids look forward to things. But Javier simply amazing asking daily how my experience had been.
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Jun 06, 2023
Felix! Exemplary Service and Unparalleled Elegance: Felix, the Quintessential Butler at Dreams Onyx Resort in Punta Cana
From the moment we stepped foot into the luxurious Dreams Onyx Resort in Punta Cana, our experience was elevated, thanks to the exceptional service provided by the extraordinary butler, Felix. With his unwavering dedication, attention to detail, and warm demeanor, Felix truly personifies the epitome of a world-class butler. Upon arrival, Felix greeted us with a genuine smile that instantly made us feel at ease. His impeccable professionalism and refined manners set the tone for our entire stay. Felix's commitment to ensuring our enjoyment and relaxation was unparalleled. He consistently sent us daily activities and entertainment options, catering to our interests and preferences, helped us with restaurant bookings, and always checked in. However, Felix also respected our desire to simply unwind and do absolutely nothing on our vacation. His understanding and ability to strike the perfect balance between offering suggestions and giving us space truly enhanced our experience. One instance that truly showcased Felix's dedication to our well-being was when he went above and beyond to track down tennis balls for me! Weird request I know! But I have a really bad neck and this gesture of thoughtfulness and attention to detail left us truly impressed. It was a testament to Felix's unwavering commitment to going the extra mile to ensure our comfort and happiness. Throughout our stay, Felix's attentiveness was remarkable. He was always there when we needed him, ensuring that our every need was met. Whether it was replenishing amenities in our room, arranging transportation, or attending to any special requests, Felix demonstrated an exceptional level of attentiveness without ever being intrusive. His seamless ability to anticipate our desires created an atmosphere of effortless comfort and relaxation. What truly set Felix apart was his genuine care and compassion for our well-being. He consistently went above and beyond to ensure that we felt comfortable, safe, and pampered throughout our stay. His friendly and approachable nature created an atmosphere of warmth and familiarity that enhanced our overall experience. Felix's dedication to his craft is a testament to the impeccable service culture at Dreams Onyx Resort. Management, please do let him know. His commitment to excellence, combined with his warm personality and remarkable attention to detail, distinguishes him as an outstanding butler who undoubtedly enhances the resort's reputation. Our stay at Dreams Onyx Resort in Punta Cana was an extraordinary experience, made even more memorable by the impeccable service provided by Felix. His genuine warmth and hospitality truly set him apart. If you have the opportunity to stay at Dreams Onyx Resort, make sure to request the services of Felix. He is a true gem in the world of butlers and will undoubtedly elevate your stay! Thank you Felix!
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Jun 05, 2023Mediocre experience at a premium price
We have arrived here as a family, after reading all the great reviews. Who are they kidding? We paid to upgrade to a walk out pool to the main pool. Our room was actually toward the back of the property with a side pool not connecting to the main pool. Butlers? What butlers? We could barely find anyone who spoke English, and we had to call several times to get extra towels, ask for a shower chair, or even get someone to come to our room. And the food is hardly what I would call "gourmet"- it is plentiful and edible, but not anything great. The resort is dated- looks worn. I would say this is a mediocre experience at a premium price.
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Jun 05, 2023Excellent experience and expectations!!!
Franklin Guerrero butler at Member Preferences area. Excellent customer service was very helpful and made our vacation unforgettable. We went to celebrate our daughter graduation. The food is amazing and Excellent customer service. At pool Preferences area we had Excellent bartenders Castillo and Antonio. Excellent customer service!!! We had a great time at Wet dinner Excellent experience our server was Alberto Carrasco!! Excellent service the food was amazing 👏 👌. We had an excellent time very nice fully recommended.
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Jun 04, 2023Expected More
I've stayed at this resort in the past when it was the NOW and open for a few years. That experience was great, however I was disappointed by this one. The AMR properties have always been my go to but this time I was truly disappointed with the Dreams Onyx as well as Breathless. I stayed at Breathless Mexico and had an amazing experience which I was hoping for this time around. 1. The bed had clean sheets and the floor was clean but you can clearly see areas that was not clean at all. The toilet was disgusting (good thing I carry my own Lysol wipes), the couch had white stains (we refused to use the couch), the coffee table had a smashed bug on it and one of the sinks filled up and took long to drain. There were other issues but these were my main ones. 2. The food lacked seasoning and authenticity. I did not enjoy the food from majority of the restaurants. We ate from the same places everyday which got boring very quickly (International - dinner only, Silk City - dinner only and Steak house (Breathless side). Breakfast was from the coffee shop and lunch was snacking on fruit or not eating at all. 3. The lack of events on the Breathless side of the resort. In Mexico, there was a DJ everyday and some kind of pool party. The first two days the pool was quite. Dreams did have activities, however because there were so many kids it made it hard to enjoy. They also did a lot of kid friendly events. 4. All pools close at 6pm which I don't understand when you have an adult only resort attached and no activities until about 830/9pm. If you are not ready for dinner you are stuck looking for something to do until you are or till the next event. I can't say I would or wouldn't stay again but I do know that this will not be my first option if I go back to DR. Very disappointed AMR resorts.