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Hotel overview

Inspired by the surrounding Mayan jungle, the all-new Dreams Natura Resort & Spa will offer a unique Unlimited Luxury® experience. Facing the Caribbean Sea on a white sand beach, the 553-room resort is a short 10-mile drive from the Cancun International Airport. Enjoy the best of both worlds with modern design and luxury accommodations infused with elements of nature including a lazy river. Rest and relax at the Dreams Spa by Pevonia® - designed to look like the region's remarkable cenotes. Play in the water park or enjoy the infinity pool. 

Location

Quintana Roo
Cancun International Airport (CUN) : 12 miles

Property information

Year Built: 2020
Total rooms: 553

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 3967 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Delicious Food and Fantastic service!

    We had a great week at this resort. All the restaurants had really delicious food and the servers were fantastic. Roger at the French bistro was fabulous. Freddy at the preferred lounge makes the best martinis. 🍸 Our Butler, Noé Pat was over the top amazing. He checked in with us in the morning, found us out at the pool to say hi and let us know what the activities were for the evening. He made dinner reservations and helped us with anything we needed. He is very friendly and very responsive. Thanks Noé for making our family trip special. If you have butler service, ask for Noé. My only complaint about the resort is pool seating. The adult preferred section would only be 5% (at least 30 open lounge chairs) occupied while the family preferred section would be overflowing. The reason, the preferred family pool has the swim up bar so there were a lot of adults with no children taking up the lounge chairs. It was really hard for a family of 7 to find 4 lounge chairs in the regular pool area since we couldn’t get into the preferred level. There needs to be action taken (besides signs posted) on towels being left on chairs for hours with no one using them or lower the adult preferred section age to 13. Other than that, the resort is a wonderful place for a family vacation! I would come back here in a heartbeat!

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Drinks were always full

    There were plenty of dining options available at the resort and the buffet had a variety of food available. I highly suggest Timiteo in the buffet as he was very attentive and my mimosa was never empty! Ana in the adult only area was also amazing! There is no bottle service to the room which was a bummer but overall was a good experience.

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dreams Natura was a dream

    The resort was very clean and beautiful! The best part was the service they provided. All of the staff were very helpful, professional and attentive. We met with Timoteo every day at the cafe. The service he provided was impeccable! I also enjoyed the Margarita class with Alejandro and Roberto. I would recommend this resort to all my friends and family!

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Great location

    Great location They need to work on their room maintenance no different for preferd club I stayed for 5 nights they never cleaned the terrace Construction every where very noisy during the day from people working for construction French restaurant was very good

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Excellent friendly staff; food is "mid" at best

    Went for a wedding. Wedding was lovely, if a bit "public". Staff were universally friendly and lovely. Food was underwhelming - limited vegetarian options at a few of the restaurants (Oceana, Bluewater Grill, Bordeaux) meant we didn't go. Himitsu (Asian) is excellent. Patio (Mexican) was poor. It was quite loud, being full of kids, a big team-building event, and a constant stream of weddings (that are a bit annoying when they aren't yours :) ). Room was great. 30 min from Cancun proper, a $60 taxi each way. I had a nice enough time, but won't go back. Last year we went to Dreams in Puerto Vallarta, and it was a much better experience.

    Feb 08, 2025