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Hotel overview

Get exclusive perks during your getaway at Dreams Puerto Aventuras Resort & Spa. Travel now through December 22, 2022 and receive:
Standard Package + Upper Room Amenities
Guests staying in standard rooms: • 25% discount on spa services • One-in room family or champagne breakfast • Complimentary upgrade to nonstop shared transfers • One bottle of wine/sparkling wine per room Guests staying in upgraded rooms: • Enjoy all the perks of the standard rooms plus, • Complimentary Bali bed rental for one day • 50% off romantic dinner
Valid in Deluxe Dolphin View, Family Deluxe Pool View, Deluxe Ocean View, Family Deluxe Ocean View, Honeymoon Jacuzzi Dolphin View, Preferred Club Dolphin View, Honeymoon Jacuzzi Ocean View, Preferred Club Ocean View, Preferred Club Family Ocean, Master Suite, Preferred Club Master Suite room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.

Designed with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa is set like a jewel in a secluded upscale gated marina community with a picture perfect white sand beach. Location is everything – in the neighboring marina you will find a picturesque market, shops and a yacht-filled harbor – all there to be explored on foot. Spacious rooms and suites feature a bold and modern Mexican design combined with breathtaking ocean and marina views. The Dolphinarium is the largest on the Riviera Maya and gives guests the opportunity to swim or even kayak with dolphins and manatees.

Location: The resort is positioned between Playa del Carmen and the Tulum Mayan ruins. Approx. 70 minutes from Cancun International Airport.

Sense of Arrival:
• Completely renovated elegant and welcoming lobby • New check-in desks providing a warm and friendly arrival and departure experience
Guest Rooms and Suites
• Addition of 38 new swim-out suites • Fully renovated guest rooms and suites embracing all new décor, indoor and outdoor furniture, linens and accessories • Enhanced lighting and decoration in hallways Dining Experiences: • Brand new décor across all restaurants and bars • Completely renovated à la carte restaurants including Gohan, Seaside Grill, Oceana, El Patio and Portofino • Relocation and full renovation of Coco Café and the Gelato Factory Spa and Fitness Center: • Expanded, renovated Dreams Spa by Pevonia® featuring a beautiful new bridal suite • All new indoor and outdoor fitness center • Multi-purpose court added on the ground floor Explorer’s Club and Core Zone Teen’s Club: • Exciting new Kiddie Splash Zone • Renovated Explorer’s Club for Kids ages 3-12 • New Outdoor Lounge Area and Core Zone Teen’s Club Swimming Pools: • All swimming pools and hot tubs will be updated with new tile covering Destination Weddings and Events: • New oceanfront terrace designed to host weddings and events • Extension and remodeling of the ocean view Playa meeting space
Location: Perfectly located on a dedicated beach area in Puerto Aventuras, 20 minutes north of ancient and mysterious Tulum and just 15 minutes south of exciting Playa del Carmen, Dreams Puerto Aventuras welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Water sports, bike tours and beach combing are favorites here. In the neighborhood you’ll find a great golf course and a quaint market area, restaurants and live dolphin entertainment are all within walking distance.

Location

Puerto Aventuras
Cancun International Airport (CUN) : 49 miles

Property information

Total rooms: 305

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important Information For Our Guests: Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Ratings & reviews

TripAdvisor traveler rating

4.5 2378 reviews
  • 4.0 star tripadvisor rating
    Great place to stay with children.

    Great hotel. Very clean. Great service. But varierty of food could be better. Very limited fruits, fresh juices, very limited seafood. Very good beach, especially if you travel with kids. Long day care hours 9:30am-10pm.

    May 28, 2024
  • 5.0 star tripadvisor rating
    Stay at Dreams Aventura

    The best experience! It was eventful and entertaining. Hotel was great and the staff was super friendly throughout the experience! Sebastian was a great host and entertainer, because of him the experience was 10/10! It was great and would definitely do it again!

    May 27, 2024
  • 5.0 star tripadvisor rating
    Great time!!

    Esveydi was amazing!!! She made me do so many fun activities! Karaoke was awesome! Food was good! Beach was pretty! They did an amazing job of putting on my friend's wedding. Everything was planned to perfection! I would definitely come back again and again!!!

    May 26, 2024
  • 4.0 star tripadvisor rating
    The good and the bad

    We were there for ten day in May, and I will start my review with the positives. The location is faultless and the secluded beach is an absolute heaven. I can not praise enough how lovely the serving, housekeeping and the entertainment groups were. Every one of them was extremely polite and friendly. The hostess at the World Cafe was always friendly and helpful. The staff there were very nice and friendly. The cafe was always clean. The same can be said about all the other restaurants on site. We never found a fault. The entertainment ground went above and beyond to make everyone feel welcome and always encouraged us to take part in activities. Shoutout to Karla, Piero, Javier, and Esveydi. They were absolutely fantastic. We really enjoyed their company and they made our stay fun. The housekeeping team was absolutely awesome, our room was always clean and the bed always tuned down and we really enjoyed that. Every part of the hotel was very clean and they went out of their way to make it happen. The quiet man that cleaned the pool, that was so discrete, almost no one noticed the hard work he did. We are very greaful for his work. The Spa, was absolutely heavenly and Julieta is really really good. So good, I booked her twice. Now to the not so great part of our stay. We were given room 251 and on our third day there we started to see terrible mould patches in the bathroom and in the room. On the second day we were there the hotel cut off AC for 6 hrs for repairs and when we came back to the room we realised that the plasterboard on the ceiling near the AC was cut out and there was water dripping from it. When we informed the reception they straightaway offered to change the room and was asked the pack out bags. I appreciate the offer, but the whole experience wasn’t great. We were given a room similar to the one we already had and it’s only when I told them that i wasn’t happy with the offer they upgraded us to a room with the beach view, but turned out to be much smaller than the one we had before. By then we were so disappointed and had enough, just couldn’t be bothered. We never got an apology for our inconvenience or any fallow up calls to see how we were doing. I am sure the manager could have acted far better than he/she did, and this review could have been far different. It’s all about how well you handle a situation and sometimes a small gesture goes a long way. Unfortunately the front office lacked that touch. It was sad to see on the very following day that very room with mould and water leaking was ready for someone else with a banner outside the door saying “happy anniversary”, absolutely speechless!! We took two rooms originally on the second floor, and after our room was changed, the ceiling plaster in front of my kids room was coming off from the ceiling and was about to fall off. We were very worried that it might fall on our heads. The maintenance team had to do a major repair and strip the plaster off and it was temporary patched up. Definitely not a five star look!!!! Felt like we were staying in a three star hotel. To our great disappointment we were told a day before that on the 21st of May, the hotel reception area, the pools and the beach are closed to everyone, as they had a photoshoot organised for the day. We were virtually stuck in our rooms until the photoshoot was over. This should have been informed to us well in advance, as this is not an on the spot issue that came up. Once again, the hotel manager should have been more organised and tentative to the customers. Definitely not a great job on his/her part. Nice hotel with a not so great management!!

    May 26, 2024
  • 5.0 star tripadvisor rating
    Excellent hotel

    The rooms are big, clean and nice views. We had the normal package and we are glad we have not upgraded. The area is great as the resort is enclosed in an enclosed area where you can do other things. The beach of this resort seems to be the best as it was a bay so the waters are not ruff, even on red flag days. Also seaweed is an issue in the area but not so much in this resort. There is also a dedicated team that removes them all day. There are a few restaurants to chose from for evening dinners but not all open every evening. Food is good, however i think they could do better with the Mexican food. There is one place that is open all day for snacks (nachos, burgers, etc). All staff are amazing!!! From the reception, serving staff, all the way to the pool cleaning staff. A particular shout out goes to the entertaining team, Javier, Karla, Piero and Esveydi as they did a great job to keep us busy and Always with a smile. Definitely made my stay a great one. The Spa is a great experience and would recommend. Prices are on the high side but worth at least once. We had Lucia and Juliet for my wife and they were amazing.

    May 26, 2024