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Hotel overview
Standard Package + Upper Room Amenities
Guests staying in standard rooms: • 25% discount on spa services • One-in room family or champagne breakfast • Complimentary upgrade to nonstop shared transfers • One bottle of wine/sparkling wine per room Guests staying in upgraded rooms: • Enjoy all the perks of the standard rooms plus, • Complimentary Bali bed rental for one day • 50% off romantic dinner
Valid in Deluxe Dolphin View, Family Deluxe Pool View, Deluxe Ocean View, Family Deluxe Ocean View, Honeymoon Jacuzzi Dolphin View, Preferred Club Dolphin View, Honeymoon Jacuzzi Ocean View, Preferred Club Ocean View, Preferred Club Family Ocean, Master Suite, Preferred Club Master Suite room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Designed with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa is set like a jewel in a secluded upscale gated marina community with a picture perfect white sand beach. Location is everything – in the neighboring marina you will find a picturesque market, shops and a yacht-filled harbor – all there to be explored on foot. Spacious rooms and suites feature a bold and modern Mexican design combined with breathtaking ocean and marina views. The Dolphinarium is the largest on the Riviera Maya and gives guests the opportunity to swim or even kayak with dolphins and manatees.
Location: The resort is positioned between Playa del Carmen and the Tulum Mayan ruins. Approx. 70 minutes from Cancun International Airport.
Sense of Arrival:
• Completely renovated elegant and welcoming lobby • New check-in desks providing a warm and friendly arrival and departure experience
Guest Rooms and Suites
• Addition of 38 new swim-out suites • Fully renovated guest rooms and suites embracing all new décor, indoor and outdoor furniture, linens and accessories • Enhanced lighting and decoration in hallways Dining Experiences: • Brand new décor across all restaurants and bars • Completely renovated à la carte restaurants including Gohan, Seaside Grill, Oceana, El Patio and Portofino • Relocation and full renovation of Coco Café and the Gelato Factory Spa and Fitness Center: • Expanded, renovated Dreams Spa by Pevonia® featuring a beautiful new bridal suite • All new indoor and outdoor fitness center • Multi-purpose court added on the ground floor Explorer’s Club and Core Zone Teen’s Club: • Exciting new Kiddie Splash Zone • Renovated Explorer’s Club for Kids ages 3-12 • New Outdoor Lounge Area and Core Zone Teen’s Club Swimming Pools: • All swimming pools and hot tubs will be updated with new tile covering Destination Weddings and Events: • New oceanfront terrace designed to host weddings and events • Extension and remodeling of the ocean view Playa meeting space
Location: Perfectly located on a dedicated beach area in Puerto Aventuras, 20 minutes north of ancient and mysterious Tulum and just 15 minutes south of exciting Playa del Carmen, Dreams Puerto Aventuras welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Water sports, bike tours and beach combing are favorites here. In the neighborhood you’ll find a great golf course and a quaint market area, restaurants and live dolphin entertainment are all within walking distance.
Location
Puerto AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3378 reviews
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Jul 17, 2025Fabulous all inclusive
The staff are a huge credit to the hotel. They are all so friendly & welcoming, getting to know your name & trying their upmost to make your stay memorable. The Hyatt app gives a run down of the day’s activities, evening show, housekeeping, details of restaurants etc. We booked a preferred club room. This gave us a better grade of room & ours was newly refurbished & fitted out to a high standard. I’d suggest having a room facing the preferred club pool as it would be quieter. Being a member of the preferred club gives you access to a dedicated concierge team, & lovely restaurant for breakfast & lunch. You also get to use the spa hydrotherapy once during your stay. There are lots of daytime activities. We particularly enjoyed the bike ride around the area. We also took part in other hotel based activities & going to the gym. We were impressed with the a la carte restaurants. Our favourite was the Asian, with great sushi! You simply turn up & if there is a wait, they give you an approximate time & a pager to alert you. The area around the hotel felt safe, as there is security to get into the resort. There was a lovely marina & a few shops. We went on a day trip to Cozemel, which was easy to do & a fun trip.
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Jul 15, 2025Good experience
Great small resort over all. Great customer service. Rooms are good! Food is good. Christian from entertainment is the man! He is very especial with kids.
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Jul 14, 2025Would not Return
Just not a good experience overall. Quality and food choices need overhauling.I can’t even list all of the issues I seen here. Go elsewhere.
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Jul 14, 2025
Family/Friends trip with 8 year olds
We stayed here for one week over July 4th. Our group had four adults and two 8-year-old girls. Both families had swim-up rooms in the Preferred Club. I was very nervous after reading the many negative reviews, but our trip was better than expected. The Good - All the positive comments regarding staff are right on the money. The staff was overall amazing, both in the preferred club and within the other parts of the hotel. Amado in the preferred club bar and Jesus at the preferred club pool were both wonderful. But all the staff at the hotel exceeded expectations and were helpful, kind and prompt. The staff really made the trip special. - Preferred club elevated our experience. I would not have enjoyed the trip as much without preferred club. The preferred club restaurant was a great additional option with a very good breakfast and lunch. Dinner was also good, but the larger resort has other similar options at dinner. I prefer a quiet pool experience and the preferred pool, while busy, did not have games or overly loud music. Jesus and the other pool attendants will help in securing chairs which I appreciated. Waitstaff came by frequently for drink orders. I also found the mixed drinks to be of superior quality in the preferred pool and club. The pool area was active, with kids and swimmers etc. But no games or group activities. I dislike those but did notice other preferred guests moving between pools so they could enjoy the larger resort pool. - I found the food quality to exceed the reviews. We did not attend any of the special group dinners but did visit all the restaurants. The Mexican restaurant (El Patio) the preferred restaurant (Oceana) and the grill restaurant (Seaside Grill) were our favorites. All were very good. Italian was just ok and the Asian restaurant was fine. The buffet was better for breakfast than lunch. Coco Cafe was great for coffee drinks in the morning. We ate at both El Patio and Seaside Grill twice. - Our kids loved the water slide. They spent hours going down the slide which was manned by a lifeguard during all opening hours. - The surrounding area is very nice. We had fun walking around the marina. There are some good-looking restaurants nearby if you want to eat off property. The resort is also close for excursions related to Xcaret etc. The Bad (within the hotel's control) - the lunch buffet was fairly repetitive. I found it strange there was rarely any beans available within the taco section. Each day there were taco fixings out with various meats but no beans. - we prefer making reservations for dinner. With young kids waiting can be difficult. Luckily, we are early eaters. We found if you arrived at restaurants by 6:30, 6:45 you could easily be seated. Anything after that you will likely have a wait. Of course, some people prefer the opposite so the resort can't necessarily win here but that's my two cents. The Bad (out of the hotel's control) - Seaweed is obviously a big problem everywhere. While the hotel did their best, the lagoon area was not swimmable. At the beginning of our week the smell was overpowering. It was hard for me to be out near the beach the smell was so bad. Thankfully the preferred pool was less impacted. By the end of the week this was all better. While the hotel did their best, it was very problematic. - While the hotel is on the beach, you don't really have access to the beach. I missed swimming in the ocean more than I anticipated. In addition, you can't really hear ocean waves until you walk past the Portofino restaurant to the far edge of the resort. Our girls prefer the pool, but all the adults really missed swimming in the ocean. This is the primary reason we would not return to this resort. If you are solidly a pool person, I could see returning in the preferred section, but we will not. This is not the resort's fault obviously, but I don't think the hotel website is very clear. At this point no one would swim or get in the lagoon given the sargassum issue. If swimming in the ocean and bobbing in the waves is a must, you can't stay here. You will be disappointed. Overall, I had a better time than I was expecting. The staff make the resort special, I hope the owners continue to focus on the customer experience and encourage the level of service we received. Food was good, pool was nice, rooms were fine. But the lack of true ocean access means we will not return.
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Jul 13, 2025
Fabulous walking tour of the Marina
Sebastian was fabulous! I highly suggest the walking tour. We saw Marina life, had the opportunity to shop and went out to see the beach. This was the perfect amount of time and I would not have been able to see a true Cancun habitat! 10/10