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Hotel overview
Standard Package + Upper Room Amenities
Guests staying in standard rooms: • 25% discount on spa services • One-in room family or champagne breakfast • Complimentary upgrade to nonstop shared transfers • One bottle of wine/sparkling wine per room Guests staying in upgraded rooms: • Enjoy all the perks of the standard rooms plus, • Complimentary Bali bed rental for one day • 50% off romantic dinner
Valid in Deluxe Dolphin View, Family Deluxe Pool View, Deluxe Ocean View, Family Deluxe Ocean View, Honeymoon Jacuzzi Dolphin View, Preferred Club Dolphin View, Honeymoon Jacuzzi Ocean View, Preferred Club Ocean View, Preferred Club Family Ocean, Master Suite, Preferred Club Master Suite room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Designed with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa is set like a jewel in a secluded upscale gated marina community with a picture perfect white sand beach. Location is everything – in the neighboring marina you will find a picturesque market, shops and a yacht-filled harbor – all there to be explored on foot. Spacious rooms and suites feature a bold and modern Mexican design combined with breathtaking ocean and marina views. The Dolphinarium is the largest on the Riviera Maya and gives guests the opportunity to swim or even kayak with dolphins and manatees.
Location: The resort is positioned between Playa del Carmen and the Tulum Mayan ruins. Approx. 70 minutes from Cancun International Airport.
Sense of Arrival:
• Completely renovated elegant and welcoming lobby • New check-in desks providing a warm and friendly arrival and departure experience
Guest Rooms and Suites
• Addition of 38 new swim-out suites • Fully renovated guest rooms and suites embracing all new décor, indoor and outdoor furniture, linens and accessories • Enhanced lighting and decoration in hallways Dining Experiences: • Brand new décor across all restaurants and bars • Completely renovated à la carte restaurants including Gohan, Seaside Grill, Oceana, El Patio and Portofino • Relocation and full renovation of Coco Café and the Gelato Factory Spa and Fitness Center: • Expanded, renovated Dreams Spa by Pevonia® featuring a beautiful new bridal suite • All new indoor and outdoor fitness center • Multi-purpose court added on the ground floor Explorer’s Club and Core Zone Teen’s Club: • Exciting new Kiddie Splash Zone • Renovated Explorer’s Club for Kids ages 3-12 • New Outdoor Lounge Area and Core Zone Teen’s Club Swimming Pools: • All swimming pools and hot tubs will be updated with new tile covering Destination Weddings and Events: • New oceanfront terrace designed to host weddings and events • Extension and remodeling of the ocean view Playa meeting space
Location: Perfectly located on a dedicated beach area in Puerto Aventuras, 20 minutes north of ancient and mysterious Tulum and just 15 minutes south of exciting Playa del Carmen, Dreams Puerto Aventuras welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Water sports, bike tours and beach combing are favorites here. In the neighborhood you’ll find a great golf course and a quaint market area, restaurants and live dolphin entertainment are all within walking distance.
Location
Puerto AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3323 reviews
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Jun 05, 2025Not one for the books
Pictures on the website really need to be updated as its not as nice as it seems. We typically do not leave negative reviews, but this vacation was a big let down for our family. We were a family of 6... room service would take our used towels and replace with only 1 or 2. Seriously Turn down service is way to late... (11pm) as our family would get woken up just to tell them we didnt need turn down service. Checking in was chaotic and super rushed. We were left overwhelmed, stressed and confused while being rushed out the preferred club lounge. Entering our joint rooms... one was cool the other muggy and musty. After trying to adjust the temp we contacted preferred guest service and nothing. Went down the next morning to do our Amstar departure meeting and the rep asked how our stay was going. We again told them about our room and he said he would let someone know to get it fixed. All day and still nothing. We requested a third time for someone to come look at our room and someone had shown up at 11pm while we were sleeping. Really frustrating. We also had trouble getting contected to the wifi, downloading the app using the qr code they gave, ordering room service, no info in the rooms. All in resulting in my husband having to go up and down the steps the whole first evening we checked in. As the elevator service is VERY slow and has a weight limit and can not fit more than 3-4 people at a time. Another MAJOR issue we had was the ocean was not accessible... I mean it was and staff worked all day to try and clean it up. But no one and I seriously do mean NO ONE was in it at all during our stay. Photo included shows the golden seaweed after the team left for the day. Every morning the lagoon was 3/4s full with a horrible sulfer odor. The smell, the sea weed, the sludge layer not inviting. While we tried to just camp out on the beach and use the pool... we found we just couldnt sit on the beach very long due to the smell. When we booked our vacation we asked for white sand and blue water as we are not pool people and spend our vacations at the oceans edge. The website photos looked to meet that. Absolute opposite in person. About 3-4inches of white sand until u hit solid rock. Ocean water was mucky and worse than anything weve ever seen. This vacation we HAD to be pool people. Not very happy to spend the money we did to be super limited. 90+ humid temps and pool water in the 80s+... not refreshing. We were greatful that it was not super busy as we prolly would have just stayed in our room. Food selection was very minimal as well. Mexican night wasnt what we hoped for and the buffet was very basic. Some of our members didnt even eat dinner that night. Some resturants were closed the whole time we were there. Almost all the bathrooms were just as humid and sticky as it was outside. The overwhelming sulfer smell was horrible that by the end of our stay family members were feeling consistently nauseous. This vacation, specially being Dreams, was a huge let down. We can honestly say its not one we will be returning to. Positive note our waiter Fabio, at Seaside grill, was SPECTACULAR! The pool bartenders, hosts amazing. Most of the staff were very inviting.
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Jun 04, 2025Lovely experience
A really nice holiday. Staff were friendly and responsive at all times. The food was excellent and offered some real variety, which is not always the case with all inclusive stays. I would heartily recommend this hotel to anyone wanting to take a break from the day-to-day grind.
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Jun 04, 2025Less than expected
Food was not very tasty. Service was decent, there was a hostess that was not very friendly at the specialty restauraunts. The entertainment was always starting late so hard to tell if they would have it or not. This is definitely a low key resort so if you are looking for a party vibe it is not here. The beach was covered in seaweed, granted this is out of the hotels control. But there really is no beach other than the man made lagoon, which was very murky (maybe becuase the seaweed) oterwise the beachfront is all rock.
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Jun 01, 2025Don't go here
Good: secure community felt safe and no one haggling you. Pool was shallow so good for small children. Main pool has a nice tree for shade. Staff all were friendly. Good pool entertainment. Bed was comfy. Nice tropical plants. Kids club felt safe and kids enjoyed it. Bad: everything else. Food selection was minimal at restaurants. Buffet was fine but pretty flavorless. The only shade at the main pool was tainted by the loud loud speaker right there for music and entertainment. I wouldn't even consider them having a beach...the "cove" was full of seaweed and made the whole hotel wreak. The "sand" was rock hard so the kids could only play by the seaweed. The app is slow and doesn't communicate quickly with staff so you don't get what you need for hours. The elevators are hot/not air conditioned. Room service will take 2 hours. You can't get any food from pool staff so have to dress or brave the stinky, hot beach grill for any food and it's another tiny menu with nothing for kids. Not to mention you drive 1.5 hrs to get to this place. We tagged on to a friend's trip so we didn't plan this at all. I wish we never went. It was a waste of vacation time.
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Jun 01, 2025
Family trip from UK
Great all round hotel, all members of staff are attentive and helpful. Entertainments team are second to none, they are always operating at 100% effort and make sure everyone has fun! Rooms are comfortable, beds are too soft for my liking and had to request a firm pillow as there is no alternative mattress. Food is good in general, buffet has many options. Portofino is a great family option for food. Explorers club was fantastic for our 4 and 8 year old, the ladies in there work so hard to ensure the children are happy. Would recommend for anyone with a young family.