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Randi & Lisa Rock!!!
Just had a fun and fabulous night upstairs and downstairs at the Hilton Garden Inn. The evening started with Lisa on the rooftop patio who was attentive and professional with a fun flare. Then we went to the hotel lobby bar where we were dazzled and entertained by Randi. She made dining here so much fun! Highly recommend making them both a part of your night.
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Randi hidden gem with the most AMAZING customer service
We stopped in on our road trip through California. We typically stop at one of the chain brands for our overnights and this trip we tried out the Hilton Garden in Dana Point. The hotel is nicer than other Hilton Gardens we have been to, but the real treat was our dinner at the Doheny Surf restaurant. I traveled solo with our 6 boys on this trip which can be quite the undertaking, but I was blessed enough to have Randi as our server and she was an absolute godsend! Our boys can be a bit tricky to feed and after several hours in the car, a bit rambunctious but Randi was a rockstar for the entire meal. She recommended the most amazing food (hats off to the chef as well!) and was so kind and on top of everything that I felt refreshed after, which was strange after the long day. Randi's amazing customer service, attention to detail and kind heart made the night and such a rare find these days, she may be the true gem!
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Worth it!
Location! Location! Location! This was a perfect spot for family and I to spend a few days. Great spot if you have friends that are camping across the street. Staff was friendly and welcoming to the adults and children traveling with us. Rooms were clean and had plenty of space for family of 4. Speedy WiFi connection was perfect for conducting a few hours of business as well. Highly recommended.
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Fabulous service
When we first arrived I was a little nervous seeing the location. It is by a busy road but this place won me over. First experience was with the super friendly valet. He was so nice and knowledgeable about the area. Then we were allowed to check in early. The lady at the front desk was so friendly and helpful. Beds were comfortable, room was quiet, and we enjoyed our patio with a view of the ocean. The real thing that won us over was the service. Randi was our waitress 2 nights in a row. She was literally the best server I have ever had. She went the extra mile to make us the drinks we wanted. She gave great food recommendations and overall a genuinely nice person. I would stay here again.
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Gross - Don't Stay Here
Don't stay here. For the price it was atrocious. Cockroaches in the dining area. The pool was green and caused multiple people to get diarrhea. OC Health & Safety told me they had closed the pool due to multiple complaints and found the pool didn't have ANY CHLORINE. Staff was generally very unhappy and unhelpful who worked there. The location seems nice but getting to and from the hotel is a nightmare. There isn't enough parking.