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1735 reviews
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May 21, 2025Avoid booking a ground floor room
This hotel has a nice lobby and the full service food/Starbucks was a bonus. Staff was helpful and friendly, especially housekeeping. Other than that, it was very old and dingy inside the room. Carpets were stained with a crusty beige stain between the beds. Bathroom was really dingy and stained and worn out. Drains were slow. But the worst thing was that someone attempted to enter our ground floor room (despite it being called 216) from the exterior patio door during the middle of the night. It was closed and locked, but someone banged loudly on the glass for awhile and tried to enter. I reported it to management but did not receive a follow up, just a request to let them know if it happened again. (The "house phone" in the room was so old and dusty that I could barely hear on it.) The ground floor rooms on the parking lot/street side should be avoided, especially to those traveling alone or with children as I was. There is a busy street and a bus stop just across from that side of the hotel. We also ran out of Kleenex and toilet paper at night and there wasn't any replacement roll in the room. Not a huge deal, but an inconvenience late at night.
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May 07, 2025We keep coming back
We have a conference every year around this time. We’ve really enjoyed the facilities at this Doubletree the past four years. The sleeping rooms are well tended by housekeeping. We love the bar and the flexibility of the conference spaces. A shout out to our hardworking banquet service staffers—seven meals in three days. We hope we got these names right. We wouldn’t want to leave anyone out. Thanks and we’ll see you next year! Anthony the bartender, Wes who does everything, Melissa—a true professional, Annie, Frank, Christina, Oznur, Jose, Angelica, Melissa, Natalie, Promise, Karla, Santana, Anthony, Kathena, Kacee, Genesis, Amanda S, Eric, Josselyn, Sambiri, Caden, JJ, Juliana, Chazlin, and Karen.
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Apr 02, 2025Customer service zero & ADA compliant not so much
I was extremely disappointed with my recent stay. We booked an ADA-accessible room, yet when we arrived, we discovered there was no grab bar next to the toilet—a basic and legally required ADA feature. From the start, the customer service was lacking. When we checked in, the front desk associate was short and dismissive when we double-checked that our room was ADA-compliant. She also gave us poor directions, instructing us to walk past multiple elevators to reach our room. The next morning, we learned that we could have simply driven around the building to get much closer—information she could have easily provided. When I called the front desk to inform them about the missing grab bar, the response was shocking. The staff member questioned why a missing bar was a problem in an ADA room when it only needed to have a grab bar in the shower and then put me on hold for seven minutes. When she returned, instead of offering a solution, she told me to talk to the maintenance team next door and then hung up on me. Completely unprofessional. When I spoke with maintenance, I was again dismissed and told, “All ADA rooms have a bar by the toilet”. Only after I asked gem to come and check did they finally acknowledge the issue and move us to a proper ADA room. This experience was frustrating, unacceptable, and in violation of ADA requirements. Accessible rooms should meet basic legal standards, and staff should be trained in both compliance and customer service. I would not recommend this hotel to anyone needing reliable accessibility accommodations.
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Mar 23, 2025
Another trusty Double Tree
Stayed here in February. Was centrally located to a lot of the area. The room was nice and comfortable and pet friendly. The on site food was good and plenty of additional options in the immediate area. Double tree tends to be a decent option no matter where you go.
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Mar 21, 2025
Vanessa management sucks!
Vanessa is the worst manager possible. I had nothing but problems for 2 weeks stay spent a lot of money here at the bar and at the restaurant. My heat went out my air went out it took them four times to bring me a coffee maker my room key did not work twice in one week and when I finally went to complain about it all she could say was it's not my problem. What is that about. I went almost two weeks without complaining about anything and Vanessa could not even accommodate me by saying she was sorry for the inconvenience what a s@@#@y manager she is. The bartender was awesome the food delivery was awesome the chef was awesome but the entrance failed completely the front desk and also the management. Sad sad sad I'll never stay at another Hilton again and that sucks because I was a major Hilton Honors customer but because of this I will no longer do it I hope someone cares enough to look into this and look at who Vanessa is