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Hotel overview
Location
WaikikiProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.
Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
- 10% off Food at Trees Bar & Grill and Hiking Hawaii Café (not combinable with other promotions)
- High Speed Internet Access
- Complimentary local, toll-free, and credit card calls
- DVD Now access with unlimited movies (Kiosk located in the main lobby. Only one DVD at a time)
- Use of two (2) beach towels while being a registered guest.
- Kualoa Ranch 2 for 1 Full Day Secret Island beach activity tour
- Hawaii Toy Museum, Buy one entrance & one free.
- 20% Afternoon Adventure Sail @ Spirit of Aloha Catamaran
- 10% of Beach Chairs and Umbrellas at Waikiki Beach Activities
- 15% off Lappert’s ice cream
- Onsite Cultural Activities
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
2188 reviews
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Jun 24, 2025Exploring Oahu before getting on a Cruise Ship.
This place was good, the breakfast wasn't free but there was a 7/11 right across the street. Overall, it was very clean and well run. The only thing we didn't like was that you had to valet park your vehicle. But, I don't like to do that anywhere. We didn't have time to try the pool, but we did walk down to Waikiki Beach, it was about a 20 minute walk.
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Jun 19, 2025
Elsa is Amazing
Stayed here with work. Elsa was amazing at check-in and change in reservation. Our med crew is very thankful for your service. :)
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May 19, 2025It's ok if you don't mind alarms going off all night and a poor A/C system resulting in a swamp-like hotel room!
This hotel was disappointing and not what I expected from a DoubleTree. Perhaps it was the first one ever built? The A/C did not work properly, so the room felt WET all the time. But the biggest problem I had was that on night 2/3 an alarm went off at 1:30 AM and the staff slowly alerted everyone to disregard. THEN on night 3/3 alarms went off TWICE in the middle of the night and the staff did not bother to tell us whether to evacuate or disregard. Meanwhile there were sirens outside, so we almost evacuated in our PJs thinking there was a real problem. DoubleTree really needs to get maintenance on the alarm system and train staff that if they do wake everyone up in the night with an alarm, to timely let folks know whether to evacuate or stay in place. Aclimating to a time zone 6 hours from my home was hard enough without being disturbed 3 times over 3 nights with very little regard for timely communication with guests. Overall I was terribly disappointed with the hotel. Hilton and DoubleTree, do better.
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May 12, 2025Friendly service and cozy room with a few disruptions
The housekeeping staff here are truly wonderful - always warm and welcoming, greeting me with a smile and an "aloha" in the hallway. They did a fantastic job keeping the room tidy and refreshing our towels during service. That said, only two towels were provided which can be tricky for two people. I need a whole extra towel just for my long hair! We stayed in a guest room with two queen beds, which worked fine for two adults, though the space is definitely on the smaller side. The bathroom is compact with minimal counter space. While the room could certainly use a refresh in some aspects (looking at you, TV), the beds are comfortable and everything was clean and surprisingly quiet. Unfortunately, the peace didn't last the final two nights of our stay. We were abruptly awakened by the fire alarm twice - once around 1:30 am, which forced us to evacuate, and after returning to the room took me hours to fall back asleep. I thought this was a one-time fluke, but it happened again the very next night. Thankfully, the second time didn't require evacuation, but it definitely rattled our nerves. I've also read other reviews where early check ins are sometimes available and accommodated, and since I arrived around noon with a splitting headache after my flight, I was eager to get to my room ASAP to rest. A room was available, but I still had to pay the $50 early check-in fee (plus tax) to get to my room 3 hours early. While it was worth it in that moment, if rooms are available, it would be great to have that fee waived. As always, delicious cookie provided at check in.
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May 11, 2025
Beware noisy road on mountain side
I recently stayed at this hotel using 45,000 points and had a mostly pleasant experience, though there are a few things to be aware of. The room was clean, and the beds were very comfortable, making for a good night’s rest—if you’re on the right side of the building. Even-numbered rooms on the mountain side face a busy street with constant traffic noise and frequent sirens from emergency vehicles. This can be quite disruptive, especially at night. My original room had a non-working shower, but the staff responded quickly and moved me to a new room. I was offered a suite upgrade for $60/night, but not all suites are created equal—room 1220, for example, is noticeably smaller than others like 1118, with just a small sitting area. Ice machines are located on even-numbered floors, but the one on the 12th floor was out of order. Most frustrating was the false fire alarm, which went off daily between 4 and 5 am during my stay. On the plus side, the staff were friendly and accommodating, allowing early check-in and a 1 pm late checkout for Gold and Diamond members. Great location—easy walk to the beach and downtown. Check out the Tiki Bar and Grill for happy hour.