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Hotel overview

Relive the romance of Spanish-colonial Mexico as you follow in the footsteps of explorer Don Francisco de Coronado at this Resort hotel. Find your own mythical city of gold in a Southwestern-themed haven of brightly colored Casitas, rustic Ranchos and beachfront Cabanas encircling a glimmering 22-acre lake. Each accommodation provides a unique escape and a welcoming home away from home.


Disney's Animal Kingdom® Resort Area
Orlando, FL - Orlando International (MCO) : 30 miles
Orlando, FL-Sanford Central Florida Regional (SFB) : 60 miles
Tampa, FL, USA - Tampa International (TPA)

Property information

Year Built: 1997
Last Renovation: 2009
Total rooms: 1917


Hotel details


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Hotel advisories

Advisory The resorts are designated smoke free environments. Designated outdoor smoking locations are available.
Advisory Guests dining at Walt Disney World's eateries and are in a group of 6 or more are required to pay a compulsory 18% gratuity charge. Gratuity percentage may change at anytime without prior notification.
Advisory This Disney hotel charges a per room, per day, per vehicle parking fee which will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional parking fees they may be responsible for but not a guarantee of the final amount due. For exact parking rates please contact hotel directly.
Current Renovations: Description: All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.

Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.

Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.

Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.

Room Taxes - Room taxes are included in the vacation price.

As to Disney artwork, logos and properties: ©Disney

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 7993 reviews
  • 3.0 star tripadvisor rating
    Pretty Property / Average Stay

    The property is pretty, the customer service is average. For the price you pay the service needs improvements. Upon arrival, the cast members were welcoming and attentive. They were informed and gave great direction. After that..:eh. We checked in on a Monday. We checked out on Friday. Despite our numerous requests to get our room cleaned, we never got our room cleaned. We had to request fresh towels from housekeeping every other day. My husband is in federal law enforcement and Disney policy is to place your firearm in the safety deposit box while on any Disney property. We were completely fine with that because he was the only person who had access to the key. However, despite him making a reservation, for a lack of better words, each time he needed to get his service weapon and being told someone would be available, they were never available and we always had to wait an extensive time. Upon check-out, we scheduled an Uber and fortunately our driver was so amazing and waited the 20 minutes it took front desk to get everyone available for my husband to retrieve his service weapon. The restaurants were okay as far as variety/selection and quality. This all could be upgraded as well. Personally, I would think twice about staying here when we come back and would definitely try another resort before staying here again.

    Nov 23, 2023
  • 2.0 star tripadvisor rating
    Room still not ready

    Checked in on the mobile app days ago. Check in time supposed to be at 3:00. It's 4:27 and we are still waiting for our room to be cleaned. I was told they have many check ins today. Did they jusy figure this out? Poor planning? Not want I'm used to at Disney.

    Nov 21, 2023
  • 5.0 star tripadvisor rating
    Moderately upscale

    My family and I visited this resort in June and again in August of 2023. In total we have stayed here four times. Once before the Gran Destino tower was built and three times in the tower. We absolutely love the tower, every time we have stayed here it has been in a club level room or suite. It is definitely worth the splurge to stay in a club level room because the personalized service and access to the Chronos club is quintessential Disney perfection. The staff in the club is simply delightful, friendly, resourceful, and accommodating. They will make custom drinks for children and adults that are not only tasty but simply appealing to look at. The breakfast is fantastic and is a lovely spread. The afternoon snacks are great for grabbing and going and the evening cocktail hour has delicious food. Only twice did I need to buy alternative food for my child which is quite impressive. The dessert service at night aligns perfectly with the fireworks at Magic Kingdom and Epcot. The view from the Club and our bedroom was spectacular and much more comfortable than dealing with crowds and heat. Our standard club room was nice, we love the subtle Disney theming and the bathroom is really roomy and well appointed. The personal care products in the room are lovely and helped us avoid having to carry-on lotions and shampoos. Our view from the room was spectacular and we saw fireworks every night. The room was tastefully decorated and I love the clean white linen on the bed. The last area I want you to mention is the dog pool. This is a lively area with a water slide and large active pool. It is quite busy all the time and has limited shaded spots so bring your sunblock. Overall we really like this moderate property, located near animal kingdom.

    Nov 19, 2023
  • 4.0 star tripadvisor rating
    Great hotel!

    10 out of 10! great hotel, very clean, parking lot was close to the room for easy transportation of sleeping children, the staff was so amazing. Basic things are expensive like a cup of drip coffee was $4, cheese burger and fries at the pool was $17 with tax. But expected for Disney! I would def go back again

    Nov 19, 2023
  • 5.0 star tripadvisor rating
    Loved it!

    Recently returned from a 5 night stay and it was great. We stayed in Ranchos and had an adjoining room with another family that we were traveling with. Yes, the grounds are huge and we did get a little confused finding our room in the dark that first night, but once we found it, we had no complaints. The beds were very comfortable and the bathrooms had a ton of storage space. I appreciated all the outlets in the room as well. There are 4 (I think) bus stops around the property and we were very close to one of them. The transportation to the parks could not have been any easier! We ate at El Mercado several times and at Rix once and thought the food was pretty good. The Dig Site pool was awesome and we also enjoyed the Ranchos pool right across from our building. All of the grounds were beautiful, I only wish we'd gotten the chance to explore and enjoy them a bit more!

    Nov 15, 2023