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LocationDisney's Animal Kingdom® Resort Area
General policies & fine print
Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.
Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room Taxes - Room taxes are included in the vacation price.
As to Disney artwork, logos and properties: ©Disney
Ratings & reviews
TripAdvisor traveler rating7993 reviews
Pretty Property / Average Stay
The property is pretty, the customer service is average. For the price you pay the service needs improvements. Upon arrival, the cast members were welcoming and attentive. They were informed and gave great direction. After that..:eh. We checked in on a Monday. We checked out on Friday. Despite our numerous requests to get our room cleaned, we never got our room cleaned. We had to request fresh towels from housekeeping every other day. My husband is in federal law enforcement and Disney policy is to place your firearm in the safety deposit box while on any Disney property. We were completely fine with that because he was the only person who had access to the key. However, despite him making a reservation, for a lack of better words, each time he needed to get his service weapon and being told someone would be available, they were never available and we always had to wait an extensive time. Upon check-out, we scheduled an Uber and fortunately our driver was so amazing and waited the 20 minutes it took front desk to get everyone available for my husband to retrieve his service weapon. The restaurants were okay as far as variety/selection and quality. This all could be upgraded as well. Personally, I would think twice about staying here when we come back and would definitely try another resort before staying here again.
Room still not ready
Checked in on the mobile app days ago. Check in time supposed to be at 3:00. It's 4:27 and we are still waiting for our room to be cleaned. I was told they have many check ins today. Did they jusy figure this out? Poor planning? Not want I'm used to at Disney.
My family and I visited this resort in June and again in August of 2023. In total we have stayed here four times. Once before the Gran Destino tower was built and three times in the tower. We absolutely love the tower, every time we have stayed here it has been in a club level room or suite. It is definitely worth the splurge to stay in a club level room because the personalized service and access to the Chronos club is quintessential Disney perfection. The staff in the club is simply delightful, friendly, resourceful, and accommodating. They will make custom drinks for children and adults that are not only tasty but simply appealing to look at. The breakfast is fantastic and is a lovely spread. The afternoon snacks are great for grabbing and going and the evening cocktail hour has delicious food. Only twice did I need to buy alternative food for my child which is quite impressive. The dessert service at night aligns perfectly with the fireworks at Magic Kingdom and Epcot. The view from the Club and our bedroom was spectacular and much more comfortable than dealing with crowds and heat. Our standard club room was nice, we love the subtle Disney theming and the bathroom is really roomy and well appointed. The personal care products in the room are lovely and helped us avoid having to carry-on lotions and shampoos. Our view from the room was spectacular and we saw fireworks every night. The room was tastefully decorated and I love the clean white linen on the bed. The last area I want you to mention is the dog pool. This is a lively area with a water slide and large active pool. It is quite busy all the time and has limited shaded spots so bring your sunblock. Overall we really like this moderate property, located near animal kingdom.
10 out of 10! great hotel, very clean, parking lot was close to the room for easy transportation of sleeping children, the staff was so amazing. Basic things are expensive like a cup of drip coffee was $4, cheese burger and fries at the pool was $17 with tax. But expected for Disney! I would def go back again
Recently returned from a 5 night stay and it was great. We stayed in Ranchos and had an adjoining room with another family that we were traveling with. Yes, the grounds are huge and we did get a little confused finding our room in the dark that first night, but once we found it, we had no complaints. The beds were very comfortable and the bathrooms had a ton of storage space. I appreciated all the outlets in the room as well. There are 4 (I think) bus stops around the property and we were very close to one of them. The transportation to the parks could not have been any easier! We ate at El Mercado several times and at Rix once and thought the food was pretty good. The Dig Site pool was awesome and we also enjoyed the Ranchos pool right across from our building. All of the grounds were beautiful, I only wish we'd gotten the chance to explore and enjoy them a bit more!