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Hotel overview

Share the adventure of a jungle safari in lush surroundings showcasing the grandeur of Africa. With many rooms overlooking the beautiful savannahs, grazing zebra, giraffes and gazelles can be seen roaming free in natural environments. The rhythm of tribal drums...the exquisite cuisine...the rich settings...and the lure of authentic African treasures all come together to celebrate the beauty and wonder of this vast and untamed continent. Three animal savannas are home to more than 200 mammals and birds representative of the African animal palette. Some examples are giraffe, zebra, Thomson's gazelle, ostrich, flamingo, African spoonbill, and sacred ibis.


Animal Kingdom® Resort Area
Daytona Beach, FL, USA - Daytona Beach Internation
Orlando, FL, USA - Orlando International Airport ( : 30 miles
Tampa, FL, USA - Tampa International (TPA)

Property information

Year Built: 2009
Accessible rooms: 65
Floors: 3
Nonsmoking rooms: 492
Total rooms: 492


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory The resorts are designated smoke free environments. Designated outdoor smoking locations are available.
Advisory Guests dining at Walt Disney World's eateries and are in a group of 6 or more are required to pay a compulsory 18% gratuity charge. Gratuity percentage may change at anytime without prior notification.
Advisory This Disney hotel charges a per room, per day, per vehicle parking fee which will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional parking fees they may be responsible for but not a guarantee of the final amount due. For exact parking rates please contact hotel directly.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.

Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.

Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.

Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.

Room Taxes - Room taxes are included in the vacation price.

As to Disney artwork, logos and properties: ©Disney

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 8190 reviews
  • 2.0 star tripadvisor rating
    Terrible Experience!

    Ok so I’m not sure what’s happened here but this hotel used to be one of the nicest and friendliest hotels ever! It seems to me that the staff has lost their hospitality skills here on this stay. Very rude people work here now. The hotel is still nice and the view of the animals makes it worth it to bring your kids here, but seriously the worst Disney staff I’ve ever seen in 35+ years of coming to these properties. I’m giving 2 stars instead of 1 because the animals are worth the star! Front desk, gift shop, restaurant, all just terrible! Wake up management, you have the worst staff in Disney’s history working at your hotel. I’ve seen construction workers with better manors!!!!

    Sep 13, 2020
  • 5.0 star tripadvisor rating
    Fully immersive lodge!

    Our family (two adults, two elementary age children) spent a week in the Jambo House section on the Animal Kingdom Lodge. Jambo House is the main section of the hotel. The theming and level of service is exceptional here, even by Disney standards. The lobby is magnificent and massive. It was a treat to see the hotel transform overnight with Christmas decorations. The pool, restaurants and shopping are all top notch. What impressed us were the special touches. Cast members around the resort are happy to share stories and artifacts with an African theme. Our children especially enjoyed playing a traditional game with one cast member. Of course the animals are the big draw here and they did not disappoint. There was a variety of animals outside our room balcony most anytime we looked (though my son commented the giraffes don’t stick their heads right into the window like a commercial shows, for which I was glad!). Our room was fairly spacious, had recently been renovated and was nicely appointed. The double sinks separate from the rest of the bathroom was very convenient and the hard floors without carpet was appreciated. We really liked that the resort is off to itself away from the busyness of other parts of Disney World, it felt like we were able to relax and enjoy the hotel more than at other resorts. You do need to plan for more transportation time to the parks, except for Animal Kingdom, but the trade off was well worth it for us. We hope to return again soon!

    Sep 05, 2020
  • 5.0 star tripadvisor rating
    Simply Wonderful

    We stayed here for my 40th birthday celebration over Thanksgiving break and it was simply wonderful! The resort was beautiful, decorated for Christmas. Lots of activities going on and so many things to see and do. We had a standard view room but saw lots of animals day and night at their feeding plots. My kids loved it and so did we. The room was gorgeous and remodeled. We would love to stay here again as we come to Disney every other year or so.

    Aug 09, 2020
  • 1.0 star tripadvisor rating
    Be Prepared for the new Disney Normal

    The animals are still here. That is all that is left of the old hotel. Due to covid most of the facility is closed. The main pool is open but not any of the kids pool or splash area. It also has a reduced capacity so you may have to wait a few hours to get in unless you show up early. The arcade is closed but the community room is open at reduced capacity with waits. The only restaurant still open is Sanaa but it is reduced capacity and we were not able to get a table there the entire visit. There is nowhere else to eat or order food. Plan on leaving for every meal or cooking all meals for yourself while here. All paper has been removed so you will not have channel lists, animal identification pictures or anything to write on (or with). Management would not provide these even if you need to write down a reservation ( yes, the app is disabled so reservations for other restaurants at Disney must be done via the front desk.) Workers to fix issues or take trash make everyone leave the room so they can come in. Very inconvenient for napping children or elderly to get in or out at random times each day. Face masks are required everywhere except when in the pool. If you or your child does not have a mask over their nose and mouth at any time Disney staff will notify you. This is done while walking outside anywhere on the grounds, in the parking garage, in the hallway, or while eating on the pool deck. Regardless of whether other people are around or not and regardless of the 120 degree heat. If your vacation plan is to stay in the room the whole time watching the animals and cooking your own food then this will be the best hotel for you at Disney. If you have other plans for vacation then do not consider Disney at all. This is not Disney. And it is clear the staff does not want you here.

    Jul 05, 2020
  • 5.0 star tripadvisor rating
    Swept Away to Africa

    We had a two bedroom with a living room with a balcony facing the gardens where we watched kangaroos sleep every night - (I mean really crazy experience to step out of your room and see kangaroos roaming around). From the moment you pull up to the resort and step out of your car you feel you have been transported to Africa. Many of the Disney staff comes over from Africa to work at the resort so you can engage with people who live in the actual environment and take note of the accents. Love the little Disney accents throughout the room. They have a parade they do around the lobby so wonderful for the kids. However, let me get to the really good part the restaurant. This in my opinion is a five star restaurant. We go to Disney every year and no matter what resort we stay at we always plan a dinner at the restaurant at this resort it is out of this world.

    Jul 04, 2020