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Hotel overview
Location
Animal Kingdom® Resort AreaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.
Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room Taxes - Room taxes are included in the vacation price.
As to Disney artwork, logos and properties: ©Disney
Ratings & reviews
TripAdvisor traveler rating
5636 reviews
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Nov 22, 2023An excellent stay, would definitely return again!
We stayed here for 7 nights and not once did we encounter any problems or issues. The property is clean, tidy and well maintained. In the main building, there is a reception, a Disney gift shop featuring an array of merchandise and a food court which had really tasty food at good value (at least for where Disney is concerned!) Everything we ate here was delicious and flavoursome! I highly encourage you if staying here to purchase the rapid refill mug for $21.99 which provides you with unlimited sodas, teas, coffees, and hot chocolate for up to 14 days! The rooms are modern, clean and airy. The bed was very comfy and we had perfect sleep every night. There is everything you could need including an iron & ironing board, a safe, TV, reliable & fast wifi, a split bathroom allowing multiple people to get ready for the day, a mini fridge and more! The hotel also features 2 pool areas open daily from 10am - 10pm which are monitored really well by life guards. There is also a bar offering a selection of alcoholic beverages. Staying here means you can take advantage of free bus transportation to all 6 theme parks and Disney Springs not to mention 30 minutes of early access each day! I would definitely not hesitate to stay here again and would definitely recommend!
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Nov 10, 2023Good experience
We are not regular theme park visitors and this was our first on site stay at a Disney World property. In the past if we overnighted in area, would stay in a 3 star chain type hotel, but a discount made the cost of staying here on par with off site, especially with free parking and early park entry factored in, so we decided to try it. ...... was concerned by reviews about noise, there did not appear to be any large school or team groups staying during our time, my husband is a light sleeper was not disturbed at night, yes you can hear plumbing noises from other rooms and one night, someone checked in late to room next door and that woke me briefly but was more due to suitcase rolling on concrete corridor outside, i could see how if you had a rowdy group in next room it may be an issue.... the room was updated and clean, not spacious but fine for the 2 of us, separate sink and toilet/shower area is a plus, and also in room coffee and mini refrigerator...........even though we drove, we decided to try the disney bus to the parks, the buses were running regularly in morning, and 3/4 mornings went directly to park, on one morning it did stop at the other adjacent all star hotels, we also did fine with the returns, most wait 10-15 min except returning from magic kingdom one evening, about 30 min wait--- not sure why as 2 music and movies buses came during that time........overall we enjoyed the vibe and the experience and would stay again if priced right again....especially since our focus was on the parks and not needing a full resort type experience .
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Nov 06, 2023
9 out of 10 stars
Our reservations were made requesting connecting rooms with one of our daughters and requesting the other daughter be next door. We were told no guarantees which we understand, but they would try. When we checked in, I explained this to the cast member...she saw the request on our reservation and picked up the phone. She spent 15 minutes on the phone, but when she was done, we got what we wanted. We were there early (10am) and even got into our room fairly early around 12:30pm. Most of the experience at the Resort was great. My only negative review is when I called guest services. Two out of three times they were not helpful. It's not like calling the front desk...the person you get is not at your resort. My suggestion is to have an actual person at the resort who knows the resort pick up the phone for guest services...I spent more time on hold while the person tried to find my answers because they did not know them.
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Nov 03, 2023Cheap And Cheerful
Smart rooms but paper thin walls can here next door going to the toilet every five minutes they may have a problem I don't know but the walls are very thin if you have loud talkers, beds are fine but been here five days and the sheets have not been changed, took house keeping four days to sweep the floor and still haven't mopped it yet, also must be on rations with the bars of soap and toilet rolls as housekeeping wouldn't give us any extra when we needed some, food is decent but a bit pricey desk staff are really helpful when you ask them for something, stayed at two all stars now if you want cheap and cheerful then these are spot on.
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Oct 23, 2023Disappointed
I have never stayed on a Disney property and decided I would do so as I attended the Epcot Food and Wine Festival. This resort is considered economical. I'm afraid I have to disagree with that, but it's Disney; nothing is cheap, and I have visited Disney many times. The rooms are tiny compared to other regular hotel rooms. I was shocked when I opened the door. One of my biggest issues was that you could hear every word from the neighboring guests. They were not loud, just paper-thin walls! The beds were not comfortable, and it was not worth the cost. I have stayed at other theme park resorts and did not pay as much, and no issues at all. It is an excellent space for a family with small children into sports with a theme and ambiance. But the rooms were lacking, and I was very disappointed. My husband was like this room should not have cost what it did. I will not be staying at this resort or probably Disney property again.