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TripAdvisor traveler rating1588 reviews
left a bad taste in my mouth
The room was fine, a little dusty over the headboards. The Safety is the issue, there were people who weren't staying at the hotel roaming the halls and lobby and the conference room downstairs, then passports were stole from the parking lot.
Need a Delorean to come back to the future
This hotel was booked for us by the organizers of the hockey tournament and the owner is probably the brother-in-law of the organizer because the place is a dump. It felt like a trip back in time. The place needs major TLC. pay a little bit more or avoid the hockey tournament
Disappointing Experience at Wyndham Garden Niagara Falls
I recently stayed at the Wyndham Garden in Niagara Falls with my daughter, and unfortunately, the experience left much to be desired. Upon our late arrival, my 4-year-old daughter went straight to bed. It wasn't until I was about to sleep that I noticed the state of the linens on my bed. Shockingly, they were not only wrinkled but also visibly dirty, with hairs indicating that they had not been changed from the previous occupants. I immediately contacted the hotel management, who offered to replace the linens. However, given my daughter's sleep, I decided against disturbing her and ended up sharing her bed, unaware of the compromised conditions of her linens. The following morning, I expressed my concerns to the front desk during checkout. I was met with disappointment as the only compensation offered was the facilities fee. The explanation provided was that since I had booked through a third party, there was limited recourse for addressing the issue. Apart from the unclean linens, the overall condition of the room was unsatisfactory. The window glazing was so dirty that it hindered our ability to pull the curtain and have direct sunlight. This, coupled with the poor response from the hotel management and customer service, left me thoroughly dissatisfied. It's disheartening to encounter such issues, especially when staying with a young child. The lack of effective communication and resolution from the hotel management has significantly tarnished my perception of the Wyndham Garden at Niagara Falls. I strongly advise potential guests to carefully consider their options before choosing this establishment, as our experience fell far short of the expected standards.
Great Hockey Tournament
I was there for a hockey tournament. The hotel did a great job of accommodating the wild kids and the parents. It was a relaxed atmosphere that was conducive to large, energetic groups like that. the service was friendly and thoughtful, I would stay there again for sure.
Don't do it
hotel was old and dingy. our room smelled, thermostat didnt work. shower had mold and rust in it. very loud. breakfast (cereal and piece of fruit) was $18 and there were no other options. I would not stay here or recommed. there were no extra blankets or bed linens in room. no pens or paper and the phone charged didnt work. there are many other options in the area, please look around. I had 2 rooms for 4 days