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1652 reviews
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Jul 11, 2025Dirty, smelly room, bad parking, no shampoo, weed smell in elevator — charged 25% resort fee. Never again.
Disappointing Stay — Poor Value for the Price Review: I stayed at Wyndham Niagara Falls, NY on July 9 and unfortunately, my experience was far below expectations — especially for the price I paid. First, the parking situation was frustrating. I was charged for parking, but the lot was so cramped that it was nearly impossible to park an SUV safely. The hotel should not offer paid parking if it cannot accommodate standard vehicles. The room itself was a disappointment. There was no shampoo or soap provided — which is unacceptable for any hotel, let alone when you pay a high amount of money as “resort fee”. Worse, the room had an unpleasant odor that made it hard to relax. The hallways were dirty, and garbage bags from guests were visibly stacked outside the storage rooms, creating an unsanitary and unwelcoming atmosphere. The elevator was old, creaky, and reeked of weed. It made us feel uneasy every time we used it. Overall, the entire property felt neglected and poorly maintained. Upon checkout, I expected at least a basic apology when I brought up these issues, but the staff seemed indifferent and made no effort to acknowledge the poor service. I chose Wyndham expecting at least a clean, comfortable, and functional stay. Sadly, this location failed to deliver on all fronts. I would not recommend it and certainly won’t return.
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Jul 10, 2025
Not a good experience
Expensive for the service you get The service at the front desk was awful she didn't change my room she just call the maintenance guy to solve the problem with the AC and that guy was awesome
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Jul 07, 2025Short trip to the falls.
The hotel is within walking distance to the falls, casino, and many food choices. Very VERY close to the border, full disclaimer. We didn't feel threatened or anything. It was a good Holiday weekend. Also, there are ALOT and I do mean ALOT of tourists!
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Jun 22, 2025
Not safe on a few different levels
The location is in very close proximity to the Falls, and I found the staff pleasant. You have to pay for parking through the hotel. They have a very, very small lot next to this Indian food lot, which you have to compete with them for those spots (reserved for the hotel), then there is a little bigger lot by the front entrance. Both will likely be full on a weekend, then they direct you to the underground lot. This lot needs to be structurally inspected. The ceiling is falling in, which they have roped off with cones, also lining one wall are heavily stained mattresses and chairs/couches from the rooms, which is really a hazard and gross. I would not recommend even entering the lower deck, which from circling it, only holds <15 cars outside of the roped off areas where the ceiling is falling down and the floor is flooded with water. Then, your last option is to park across the street in an open lot for the Sheraton and have your ticket validated. Niagara Falls is not the safest city, so you park at your own risk. Also, lock your doors and remove objects from your car; the local news said car break ins were on the rise across the city. The lobby is updated, with a bar, a little convenience shop. Elevators were easy to catch. There is a musty smell in the hotel, and the room smell is more like feet and funk. We have mold allergies, and we wound up with a variety of hives and upper respiratory issues during our stay. From the pictures on TA, there appear to be a wide variety of rooms. Ours was definitely not the updated ones I see in some of the pictures. Ours did have the dirty windows like other reviewers have noted, that you cannot see outside. The formica was chipped around the room. The beds were not comfortable, but not the worst for a 2 star hotel. There is a TV. The bathroom curtain was new, but there was black mold spots all over the wallpaper in there. There is no bathroom ventilation, so they would be prudent to remove the wallpaper. Using the sink hits your nose with the heavy smell of mildew. They need ventilation; it's a hazard. Know that you are going to be charged a facility fee and a "destination marketing fee." Who needs a destination marketing fee when you're at one of the most well known waterfalls in the world? Here's expert advice-save your money on a hotel, there's nothing worth sleeping overnight in this town for, go drive over to the Canadian side and spend your money on a ferry ride by the Falls and leave.
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Jun 12, 2025Good Stay
Stayed one night and came across the Rainbow Bridge from Canada. We were catching a very early train to NYC the next morning and the hotel is in close proximity to the station. April on reception was very friendly and helpful organising our early taxi. Room was spacious and the hotel met our needs, in great location to access Falls Park. Overall a good stay, hotel is just a little dated.